EXPERIENCE

July 2006 – August 2007, April 2005 – October 2005 Wells Fargo Home Mortgage New
Bedford, MA
•	Home Mortgage Associate, assisting Home Mortgage Consultant in loan
origination. Consisting of packaging loans, follow loans to close to assure a
smooth process, customer representation, filling and basic office work.
•	Communicated with customers through phone and email.
•	Communicated with loan underwriters through email and tracked loan progress
through Internet specific programs.
•	Maintained customer database using MS Office programs.
•	Telecommute with office, while also maintaining office hours when needed.

June 2001 – October 2001  Standard Times, New Bedford, MA.
Administrative Assistant to the Retail advertising Department
•	Assisted Advertising Representatives in handling accounts, processing ad
orders, placing ads in paper.
•	Maintaining records of advertiser information and newspaper publication for
future use.
•	Produced theme-advertising pages geared toward to reader specification. 
•	Proofread ad copy for accuracy and effectiveness.

OTHER EXPERIENCE
July 2002 – August 2004 Buttonwood Park Zoological Society, New Bedford, MA.
•	Retail Store Manager/Buyer, responsible for buying, and merchandising
utilizing yearly budgets along with preparedness for special events.
•	Hire and train store staff while scheduling according to business needs.
•	Maintain customer service standards to the highest satisfaction. 
•	Implement stronger inventory controls along with implementing a new
register/inventory system.
•	Design custom product for everyday and special events.
•	Purchase product according to customer need and request.

October 2001 – July 2002 Standard Times New Bedford, MA.
Advertising Representative Classified Sales
•	Sales person for inside department, handling incoming calls for classified
advertising, as well as making outgoing calls to produce more clientele.
•	Coordinating over fifty accounts, processing ad orders, scheduling, ad make
up, and quality control of ads being placed.

May 1995- March 2001	Things Remembered	Hyannis, MA.
Customer Satisfaction Manager
•	Store manager, team consisting of six regular employees and five seasonal.
•	Team motivator to achieve desired results with customer satisfaction,
merchandising, and personalization of gifts, sales results and advancement.
•	Working knowledge of small machinery
•	Trainer of new managers on visual and merchandising skills.
•	Regional Wedding Advisor to seventeen stores.