CHRISTOPHER J. SEARCY
1055 View Street Hagerstown, MD 21742
Home: [Send email to request phone number] 97-7827 Cell: [Send email to request phone number] 39-5412
PROFILE:
Innovative and dedicated IT professional with over 12 years of experience in the
fields of Telecommunications and Information Technology, with experience ranging
from video conferencing to Wide Area Networking.
Candidate is knowledgeable and experienced in the theoretical and practical
applications of many brands of hardware software solutions, such as IIS, Linux
variants, and Distributive Desktop Software. In addition to these qualities I
also possess intricate knowledge of hardware network solutions provided by
companies such as Marconi, Cisco, and Foundry.
Proven record of collaboration with other technician to conduct effective
troubleshooting on Local Area Network ad Wide Area Networking issues and devise
an effective and cost effective solution to the problem.
Exceptional Public Relation skills. Possess a unique capacity to work through
stressful situations with others, as well as adapt to the needs of the individual
IT customer.
EDUCATION:
University of Maryland College Park
Bachelor of Science in Information Technology, February 2006.
Frederick Community College, Frederick MD
Associates in Applied Science, August 2005
Frederick Community College, Frederick MD
Certificate in Technical Studies, August 2000
TRAINING/PERSONAL DEVELOPMENT
COMPTIA A+ Certification
Microsoft Certified Professional
Microsoft Certified Systems Engineer, Windows 2000 Certification Track
Fundamentals of UNIX (Solaris 8)
Foundry Network Training for BigIron 10000 and 15000
IBM Hardware Specific Certifications
Dell Poweredge Servers(x86, x64, Itanium)
HP Proliant servers(x86, x64)
Marconi powerhubs
Marconi ASX series 1000 and 4000 series
Cisco Catalyst 6000 and 7000 series Switches
HP Openview
CCNP-Multilayer Switching
Web Design
Windows 2003
Linux Redhat Enterprise/Centos/Fedora/Ubuntu
EMC-Storage(CX500, CX700)
Sun
Vmware(Workstation, GSX, ESX, Softgrid)
Xterasys RAID Solution
10/2008 - Present Systems Administrator
Duer Advanced Technology and Aerospace, Mclean, VA
(Secondary Position)
Provide monitoring support on a 24/7 basis, 365 days a year
Provide support monitoring Networks, Servers, Applications, Storage and Data
Center Facilities for integrity and reliability.
Interact and coordinate with a variety of groups and individuals, including
customer representatives, different Chief Information Officers, and technology
organizations to devise innovative techniques for reacting to outages, minimizing
downtime.
Troubleshoot LAN/WAN technologies and write documentation for root-cause
analysis.
Provide monitoring service utilizing HP Openview and produce records on SRS
Remedy trouble ticketing software to record all events.
Write technical documentation for customer to explain issue dealing with
root-cause analysis as well as procedures to increase reaction time as well as
improve the in-depth knowledge of how issues occur.
Assist in developing a system activity reporting mechanism.
System Activity reporting at the end of assigned shift.
Develop technical solutions to complex problems that require regular use of
ingenuity and creativity.
Communicate with both IT colleagues and customer.
January 2008-Present Network Administrator
BAESystems, Herndon, VA
Provide Multi-tiered support for customer work base.
Provide innovative server and network solutions to propel the client clients
missions forward.
Manage dataflow on the network.
Produce documents for Network Approval Accreditation and System Security Plan
for all associated devices.
Coordinate with ISMS and security personnel on a quarterly basis to perform
penetration testing to ensure network integrity.
Provide backup solution to ensure data can be both stored and quickly accessed
in the event of failure.
Load all data images for both server and workstation in accordance with
customer needs.
Troubleshoot all devices on the network in the event of failure and replace as
needed.
Translate customer needs into technical specifications to design the
appropriate mission systems.
Coordinate with outside entities to incorporate mission essential requirements
into upcoming move to ensure a smooth transition.
Provide proof of concept strategies for designing new systems.
Collaborate with other entities to provide superior service to the customer.
Deploy and Administrate Virtual Machines throughout the network utilizing ESX
Server, VMServer, and VM Workstation.
Design and deploy data repository infrastructure for the storage, processing,
dissemination of data extracted from media.
Design and deploy complex systems that utilize a mixture of real world and
virtual environments.
Create volume license image for processing system to generate a baseline
install to ease in the rebuilding of workstations and servers. This includes
both baseline software and dual boot images; Windows XP, Windows XP/ CentOS 5.3,
Windows XP/Windows Vista, Windows XP/Windows x64.
Configure and Deploy switches located throughout the network infrastructure.
Provide both web-based access as well as terminal access to provide fault
tolerate accessibility.
Configured and utilize remote access tools to provide quicker service to the
customer. Examples of these tools are VNC Enterprise, SMS 2007,and DAMEWARE.
Designed custom ticketing system utilizing free software to provide management
as well as metrics to determine the extent of customer issues.
March 2007 January 2008: Senior Network Systems Engineer
General Dynamics
Provide upper level support to ensure consistent connectivity with minimum
interruption
Provide security plans for Server Based Technologies designed specifically at
customer request
Perform scheduled server outages to perform various scheduled maintenance
Create Organizational Units for various functions to support the
organizational mission
Design and create IT solutions to deliver products that are created to client
specification
Provide technical expertise to clients utilizing new hardware and software
Provide data management for over 4500 users, ranging from the data on shared
drives to management and restoration of data on users personal drives
Configure Virtualized Environment software and provide expertise on proper
operation
Provide input on the building of unified baseline images of workstations;
ensure that all workstations are essentially identical, to ensure less
vulnerability throughout the network
Provide support for over 3500 network peripherals, build various VM
environments in accordance with customer requests and assigned permissions to
users upon requests
Administer accounts for 4500+ users and provide workstations for the visually
impaired
Administrate Lotus Notes Domino Cluster, assigning permissions to various
databases, recovering profile IDs, and reissuing certificates
Act as a Data Transfer Officer for user moving between jobs or leaving the
organization
Install, configure, and provide troubleshooting expertise on platform
dependents, such as dtsearch and Retrievalware. Incorporate into existing
technologies to maximize search capabilities
March 2006 March 2007: Team Lead/ITA Help Desk Center
L-3 Communications, Fort Detrick, MD
Oversaw weekend operations of the ITA Operations Center
Administered Windows 2000 Active Directory accounts, shares, and printers on
the Common Access Card (CAC) system
Provided Information Technology Support to the Department of the Army
Solved user issues remotely by accessing terminals and repairing issues
Assisted users on 270+ software bundles; troubleshoot blackberry remote mail
wireless system
Administered Citrix accounts and helped users connect remotely
Researched, tested, and implemented new processes for problem resolution
Configured user profiles, perform vulnerability upgrades on per IAVA and
Microsoft standards
Researched and defined processes to improve user service quality
Installed software using various remote access utilities such as DameWare or
Remote Desktop Connection, setup user profiles, and remotely troubleshoot user
devices
November 2003-April 2007 NETWORK TECHNICIAN IV,
Eagle Alliance, Annapolis Junction, Maryland
Evaluate and troubleshoot a hybrid network topology and make timely repairs in
less than 2 hours as per service level agreements.
Install and troubleshoot issues with various routing protocols utilized in a
multi-layered switching environment, such as spanning tree, bgp, ospf, hsrp,
etc.
Uses Remedy ticket system as an effective tool to track network problems as
they occur.
Utilized HP Openview to provide remote troubleshooting capabilities to all
managed devices, including servers.
Troubleshoots and repairs fiber optic belonging to the Eagle Alliance
Network.
Proven proficiency with CISCO catalyst 2500, 6000 and 7000 series routers.
Installed, troubleshoot, and PCA Foundry BigIron series routers utilizing port
security in both access and distribution configuration.
Troubleshoot multi-platformed computers with Operating system ranging from
Windows95 to Solaris.
Install and configure FOUNDRY wireless access points in designated areas.
Provide assistance to Local Technician in order to meet Service- level
agreements.
Perform change ticket for the reconfiguration of network devices, mainly CISCO
and FOUNFRY units.
Perform specified changes to the network during non-peak hours.
Troubleshoot and repair FDDI interfaces that cease passing traffic.
Configuring VLAN and ELAN connections.
Perform manual recover of Foundry systems.
Perform changeover of printers, servers and workstations from NT domain to
Windows 2000 Active Directory.
Asynchronous Transfer Mode configuration and troubleshooting to ensure
connectivity.
Perform scheduled outages to conduct upgrades and resolve network degradation
issues.
Troubleshoot VPN connectivity (local and remote) and restore service.
Insure availability of special resource units, such as remotely used resources
and independent entities.
February 2003 Nov 2003, Computer Systems Analyst,
TAC1 Communications (sub-Contractor)
Northrop Grumman Information Technology (Ships Sector)
Linthicum, Maryland, USA
Provide help desk support to entities located throughout the United
States on Computer related issues.
Administer Windows 2000/Novell hybrid domain by resetting passwords,
creating shares, and assigning permissions.
Input customer support help ticket and forward them to the
appropriate queue to ensure quality customer service.
Reset mainframe passwords for CICS Database Inquiry System.
Managed over 400 printers spooled to a mainframe system.
Synchronize Novell and Windows to used single authentication Methods
Provide Remote Access Assistance to customer experiencing anomalies in their
computer terminals.
Troubleshooting network clusters.
MILITARY SERVICE
August 2000 January 2003 Present Radio Communications Security Repairman
1110th USA Signal Battalion, Fort Detrick, MD, USA
Provide upper level support to administrator of multi-platformed
environment.
Provide direct support for the Network Operations Center and
essential personnel in SIPRNET/NIPRNET environment.
Repair and troubleshoot Communications Security devices, such as
KG-194, KIV-7, and KG-84, as well as network control devices.
Troubleshoot and relocate POTS extensions connected to Public Branch
Exchange (PBX), both digital and analog.
Installed LAN and computer -related hardware (hubs, switches)
throughout various locales throughout our facilities.
Isolate and troubleshoot various defects that occur throughout the
network, such as loss of connectivity, inability to access the
printserver, and inability to log on.
Provide user support for applications as well as hardware related
issues.
Training soldier in procedures for operating and maintaining
computer related equipment and adherence to information access
policies.
Troubleshoot and repair computer peripherals, such as printer and
faxes.
Troubleshooting network routers and switches.
Repair various types of PCs.
Install telephony cross-connect blocks.
Setup and configure network devices to perform at peak efficiency
through incremental upgrading.
Troubleshoot Video Teleconferencing setup for the Battalion Watch
Officer when connectivity cannot be achieved for contacting remote sites.
Proven proficiency with the setup and use of WINS, DHCP, DNS, and
NETBIOS on both pre-existing and new domain trees.
Highly successful upgrade of Windows 2000 security as prescribed by
government agencies.
Installation of radio communications equipment, such as encryption
device, modems, and military communications devices.
July 1999 - August 2000, Radio Communications Security Repairman
307th Signal Battalion, Camp Carroll, Waegan, Korea, Republic Of
Isolate and troubleshoot radio equipment faults, single and
multichannel.
Effectively managed and accounted for COMSEC for lower organizational units.
Calibrated legacy radio communications equipment.
Troubleshoot encrypted video teleconference.
Provided assistance and expertise in fielding new equipment and
problem solving to superiors.
Provided Successful accountability and recording of over 1.3 million dollars
in equipment.
Designed and Implemented training to help soldiers properly utilize and
maintenance of equipment.
July 1997 - July 1999 Radio Communication Security Repairman
632nd Maintenance Company Fort Stewart, GA, USA
Supervisor of installation of all communications equipment for the
company, in addition to providing assistance to all other associated
elements.
Conducted research on all previously unfamiliar equipment and design
proper implementation of training to ensure proper and safe usage in
accordance with prescribed guidance.
Repaired special electronics such as Night Vision Goggles, Chemical
Agent Monitors, Tactical Radio Sets, and Encryption Devices.
Provided higher-level maintenance to the Information Systems
Management Office on maintenance and upgrade issues.
Controlled over $400,000 in sensitive equipment.
REFERENCES
Jacqueline Wenzel Naverial Rankins
21305 Cameron Hunt Place 7106 Chamberlain Drive
Ashburn, VA 20147 Windsor Mills, MD
(571) 280-8041 (410) 944-4188
aamcj23@yahoo.com nbrankins@yahoo.com
Co-worker
Former Co-worker
Mark Curtis
Carlos Napoles
563 Ellison Court 11236
Eagle Trail Apt 103
Frederick, MD 21703 Beltsville, MD 20783
[Send email to request phone number] 37-8724 (727) 642-2985
curtismb@gmail.com dogskull66@yahoo.com
Former Co-worker Team Lead
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