Roshni L. Fleck
4626 Dower Dr. Ellicott City, MD 21043
 [Send email to request phone number] 80-8164

Objective
To obtain a position in the IT as  a Help Desk Technician/Specialist, or a P.C.
Networking Technician /Support specialist as well as IT Analyst.  I am looking to
utilize my computer and technology skills with the ability to grow within the
company’s I.T. Department in the way of person-to–person support.  
Education
9/06-12/06  		Computer Career Institute at Johns Hopkins University 		Columbia,
Maryland
   
12/97-08/99 	Computer Learning Center                     	Laurel, Maryland
Microsoft Office 98 Suite

01/96-06/96 	Vocational Service Program                 	 Baltimore, Maryland
Administrative Skills		 

01/01-05/94 	Centennial High School                      	Ellicott City,
Maryland
General Graduation Requirements 
P.C Networking Support (Course Descriptions)
P.C. Hardware Assembly & Installation, Command Line interface, Advanced
Operating Systems. , Network Configuration and Administration, Trouble Shooting
Applications.
Computer Skills
PC and Networking Support with in Win. XP Pro. Win 2000 Server, and Win Me, Win
98SE, as well as Linux SuSe and Red hat.  
Additional Computer Skills
-Open Office	 		-SPSS 8.0 		-Knowledge Base (database)
-Outlook Express		-Lotus			-Remedy Ticketing Service 
-PeopleSoft 			-Quicken 2000		-BB support 
-AS 400			-Visio 5.0		-SILK (database)		 		
Employment
12/19/06-Current        Bith Group Technologies -National Institutes of
Health				Baltimore, Maryland 
Contract employee for Nat’l Institutes of Health. Help desk, Tier 1 tech support
to 27 Institutes and Centers using Remedy ticketing Service, Knowledge Base as
the research tool as well as other tools on a shared network drive. First contact
to customers for resolution of IT support. General trouble shooting for MS-Office
including Outlook. Handling PW resets and Blackberry support in the BES. Create
and route tickets to local IT support if needed.   
12/03		 Office Team	-Newport Scientific						Columbia, Maryland
Customer service involving sales/client invoice and billing, Daily shipping of
inventory.

10/03		  Office Team-Nextel								Columbia, Maryland
Legal Department-Contracts& Licensing, Filing documents based on regional
contract info.
 
03/01-05/01 	Maxxim Health Services 								Columbia, Maryland
Administrative tasks, Maintenance and update of client health records 

12/99		Manpower Staffing Service –Ford Motor Credit 					Columbia, Maryland
Insurance Dept. verification of insurance and motor vehicle regulations on
vehicle ownership.