First Data Technologies (9/97 - 12/2009)
Technical Support Architect: Possess in-depth knowledge of technologies, tools,
methodologies, the enterprise and the industry. Responsible for system wide
cross-functional team management. Plans integration and manages implementation of
new technology. Guides and provides ultimate direction for projects. Establishes
standards and consults with leadership on emerging technologies and strategic
direction.

System planning and design
 * AIX system planning and engineering of overall system management and
server/data center consolidation projects.
 * Driving steering committee for AIX system management and IBM virtualization
environment including HMC, VIOS, and AIX systems.
 * Created the following documentation and procedures as the AIX system
engineering standards, and presented to global IT management, engineering, and
service delivery teams:
1. AIX Standard Operations Environment (SOE) includes system installation,
custmization, monitoring, and performance tuning guideline, and system sizing to
provide the best system usage LPAR layout under a clustered environment.
2. Virtual I/O Server and Client Standard Operations Environment includes
server/client standard configuration and virtualization.
3. AIX operating system upgrade and patching policy and procedures.
4. TLI server build standard (including shared device mapping, cabling diagram,
LPAR layout, etc.)
5. AIX golden image document (includes component list and build procedure)
6. Infrastructural management documentation and procedures includes HMC
management, NIM management, third party software management, etc.
 * Provide the technical directions, certifications, develop and enforce
standards, provide system administration team with tools, processes, and
procedures for implementations as an AIX tech-lead.

UNIX System Engineer: Production systems enginerring and administration for back
office midrange systems in Merchant Services / Services Delivery department.

System administration, Oracle database administration, on-call technical
support
 * Overall adminstering the AIX operating system on IBM pSeries servers.
 * Design and implement the TSM/ADSM backup facility to IBM tape libraries and
VTL. This backup/resotore solution has been impletemted in production and for
disaster recovery environment.
 * Perform DBA functions of Oracle database with Remedy ARS (Action Request
System) software. Responsibilities include create, modify, and backup / recovery
database; and admistering Remedy ARS software includes install, upgrade,
troubleshoot, and performance tuning.
 * 7x24 on-call system support for all IBM mid-range production and development
systems.
 * Technical support on year 2000 compliance project, includes hardware/software
inventory, vendor coordination, operating system and third party software test
plan/module/environment development.

Project management
 * Mid-Range System project lead on the corporate financial system project.
Include project/task plan, resource management, performance analysis & tuning,
system implementation, impact analysis, capacity plan, and system design.
 * Performed the project management function for the Mid-Range System Y2K (year
2000 compliance) project in the early stage. Include project plan, impact
analysis, budget review, resource control, performance review, and renovation
support.
 * Mid-Range System project lead on Chargeback, Point of Sale, Configuration
Mnanagement, and AIX operating system upgrade porjects.

Lockheed Martin Federal System - Air Traffic Management(2/95 - 8/97)
Staff Programmer, System/Network Administrator, Campus Network Engineer and
Software Team Lead: Lab Systems/Network Administration, Software Development, and
Campus Network Systems Developing and Control on FAA Air Traffic Management / DSR
/ DSSC / NERC Projects.

Campus Network Engineering Software Team Leadership
 * Led a twenty people team on supporting campus network software engineering
which includes tasks on network tools development, software product evaluation,
installation, configuration, customization, and troubleshooting.
 * Network servers/workstations management includes administration, deployment,
modification, troubleshooting, and configuration management and inventory
control.
 * Over all team project/task management includes project scheduling, resource
control, and technical decision making.
Campus Network Engineering & SYBASE database administration
 * Developed campus wide network domain name service (DNS) systems, campus
internal WEB server, and centralized printing systems on multi platform include
IBM RISC 6000/AIX, SUN Workstation/SUN OS/Solaris, Pentium/Windows NT, and
PS2/Window for Workgroups.
 * Administering the Problem Management System with SYBASE database management
system and Netview 6000.
System/Network Administration
 * Configure, maintain, administer and support Software Development Lab
resources and network systems on IBM RISC System/6000 processors with AIX 3.2.5 &
4.x operating system.
 * DCE configuration on the AIX base services and security services for DFS and
Kerberos.
Software Development
 * Support software developer on application developing and testing.
 * Develop the Lab Management Support System in-house application which includes
resource management, inventory control, problem management and configuration
functions.
 * Develop the campus network security programs on multi platform environment.

Science Applications International Corporation (11/94 - 2/95)
System/Network Administrator: Systems/Network Administration and Lab Management
on Health Care project.

 * Hardware installation, configuration, diagnoses and troubleshooting on HP
9000 series 700 and 800 with HP-UX 9.01 and 10.0 with HP Openview environment.
 * Network configuration and monitoring.
 * System performance analysis. DNS, NIS, NFS, AFS and sendmail configuration
and troubleshooting.
 * Software evaluation, installation and troubleshooting. User account
management.

Aviation Technology Systems Corporation (3/94 - 11/94)
System Administrator: Systems/Network Administration and lab management on
Telecommunications Processor, Oceanic Data Link and High Altitude Route System
projects.

System/Network Administration
Hardware installation, diagnosis and configuration on IBM RISC System/6000 with
AIX operating system, and HP apollo 9000 series 700 with HP-UX Software
installation, customization and maintenance on AIX operating system. TCP/IP
configuration, fiber optics installation and trouble shooting, token ring, X.25
setup. NIS, NFS, AFS, and DNS administratation. Network security planning.
Lab Management
Hardware/software planning, analysis and organization. System environments
analysis and setup. System performance analysis. System configuration management
(CM) and version control.
Software Development.
Implemented lab support tools in kornshell script, awk and C. Developed data
adaptation process for Telecommunications Processor project in C/C++.

Science Applications International Corporation (6/92 - 3/94)
System Engineer: System/Network Administration, Tool Development and Help desk
as a subcontractor with IBM AAS company on FAA Air Traffic Control ISSS and TAAS
projects.

System/Network Administration.
Installation, configuration and maintenance lab hardware and software. Perform
system administration activities as needed for the lab user community, including
user account management, disk space allocations, configuration management (CMVC)
account management. Support lab users with testing problems. Maintained
appropriate connectivity both within the lab and between the labs and external
areas, including the office work stations and the lab machines. Setup NIS, NFS,
AFS and DNS server and clients, TCP/IP configuration, routing control and
sendmail configuration.
Tool Development/Support (AAS SWD lab tool sets).
Designed and implemented of lab testing environment tools, configuration
management tools and system administration tools.
Help desk user support.
Supported the overall availability of lab resources and resolved lab
operations/tools problems.

Precision Data Processing Corporation, Taiwan (11/88 - 3/90)
Data Center Manager / Computer Professional Instructor

Managed a software development team on designing and maintening software on
administration, registration, inventory control and general accounting systems.
Managed a hardware engineering group on performing data center operation,
technical support for overall 500 system users, and company network systems.
Tought computer fundamentals, software packages and programming languages both on
company and customer service wide.

SKILL

Computer Language: Visual C++, C, Korn Shell Script, JAVA Script, Ada, Assembly,
SQL, COBOL, Smalltalk.
Operating System: IBM-AIX/VIOS, HP-UX, SUN OS/Solaris, LINUX.
Hardware: IBM pSeries (Power5/6 p670, p690, p550 and p570), SUN
Server/Workstation.
Software: IBM Systems Director, TSM/ADSM; HP Opsware; Symantec VCS, Netbackup;
CA software.
Others: Chinese language (Mandarin and Taiwanese)

EDUCATION

M.S. Computer Science, State University of New York, 1992.
B.S. Computer Information System, Tamsui Oxford College, Taiwan, ROC, 1986.

TRAINING

2008 IBM Power Systems Technical University featuring AIX and Linux (IBM)
2008 VERITAS Cluster Server for UNIX (Symantec)
2008 IBM Austin Briefing (IBM)
2007 Opsware Server Automation System (HP)
2006 IBM System P Technology Briefing (IBM)
2005 IBM Power5 Evaluation Workshop (IBM)
2003 VIO Server (IBM)
2000 Tivoli Storage Manager Advanced Administration (IBM Global Services)
1999 Remedy AR System Performance Tuning and Troubleshooting (Remedy
Corporation)
1999 Oracle8 Network Administration (Oracle Education Center)

1999 Oracle8 Backup and Recovery Wrokshop (Oracle Education Center)
1998 Oracle8 Database Administration (Oracle Education Center)