Anika E. Jackson 	14710 4th St. Apt.123 
Laurel, MD 20707 
 [Send email to request phone number] 52-5826 (day & evening) 
[Send email using form at bottom] 
Objective 	To apply existing skills and expand my knowledge in a challenging
position. 
	
Qualifications 	More than four years customer service experience, call center,
data entry, and accounting verification experience. Very familiar with Microsoft
Office products. Proficient at Internet research, including knowledge of search
engines. 
	
Employment 	
05/09-Present 	Self-employment: Video Email Marketing/Online retail Store: Purse
& Boots, LLC 
8/07-2/09 	Office Team – Bethesda, MD 
(Staffing Supervisor)  [Send email to request phone number] 56-2071 
	Assignments included data entry for the National Electrical Benefit Fund (NEBF)
which handles workers’ pensions. 
08/06-4/07 	Sparks Temporaries – Rockville, MD 
(Staffing Supervisor)  [Send email to request phone number] 26-7800 
	Previous Assignments included working for a background investigation firm, and
a call center representative for a survey processing firm. 
03/06 – 06/06 	Ultimate Staffing – Rockville, MD 
Jennifer Moss  [Send email to request phone number] 10-7926 
	Assignments included call center representative for pharmaceutical firm
conducting clinical trails on acne medicine. Received several commendations. 
09/05 – 3/06 	Augmentation, Inc. (FEMA contractor) – Hyattsville, MD 
Kathleen (HR Rep)  [Send email to request phone number] 09-4800 
	Call center representative. Responsible for speaking with Hurricane Katrina
survivors, offering assistance with completing application/appeal documentation,
directing customers to applicable agencies for emergency assistance. Also
converted paper documents into electronic form and ensured those documents became
part of survivors’ electronic file. 
09/04 – 09/05 	Barnes & Noble Booksellers – Rockville, MD 
Nic Dufort (or any manager)  [Send email to request phone number] 81-0237 
	Cashier/bookseller. Responsible for checking out customers using various
methods of payment, store appearance, placing customer book orders, answering
phone inquiries. 
03/04 – 09/04 	Sally Beauty Supply – Burtonsville, MD 
Barbara Fehr - manager  [Send email to request phone number] 76-7439 
	Cashier. Responsible for various phases of store maintenance and stocking store
with weekly delivery of merchandise. Advised customers on correct hair care
product purchases. 
2002-2003 school year 	FDA Internship -- NIH Campus, Bethesda, MD 
Fay Wei (supervisor)  [Send email to request phone number] 02-4996 
Assisted with production and shipping of DNA processing compounds. 
	
Education 	
05/08-Present 	University of Maryland University College (UMUC) 
	Pursuing a Bachelor’s Degree 
	
09/03-04/05 	Montgomery College – Rockville, MD 
	Pursuing an Associate Degree part-time. 
	
09/99-06/03 	Paint Branch High School - Burtonsville, MD 
	
09/01-6/02 	Thomas Edison High School of Technology - Wheaton, MD 
	Attended in conjunction with Paint Branch High. Specialty: Biotechnology
Program 
	
References 	Available upon request