Mark R Corcoran  
915 Juliet Lane
Arnold, MD 21012	
[Send email using form at bottom]
 [Send email to request phone number] 78-4805


     Skills

	Project Management (PMP Certification in Progress)	
	Lean/Six Sigma - Greenbelt (trained)
	Deployment Coordination	
	Project Management Control System
	Site Surveys	
	Root Cause Analysis
	Installation Quality Assurance	
	Training Development and Delivery
	Job Site Safety	
	Mentoring

 Experience	1993–2009	Nortel Networks

Enterprise Project Coordinator – 2008 - 2009

	Project Managed/Coordinated over 75 Enterprise installation projects.
	Projects included VoIP (CS2100/SL100 & CS1K), IVR, and Data.
	Quality/Safety Prime for a work unit of 270 employees. Performed
approximately 40 quality audits on completed projects.
	TL9000 Engineering prime to prepare for upcoming audit.
	Developed and lead Enterprise Deployment Quality/Safety training
programs.
	Instructed Quality/Safety Training Module for new hires.
	

Carrier Project Coordinator -   2003 - 2008

	Project Managed/Coordinated over 1250 Central Office installation
projects.
	Products included CS2000 (VoIP), DMS100/200, & DMS10.
	Quality Prime - Verizon Account.
	Developed and delivered a Verizon Specific Quality training program.
	Managed Verizon Supplier Installation Report Card. Grade went from
failing to a perfect 100%.
	

Planning Center Team Leader -   2001- 2003

	Developed job plans for the deployment teams.
	Reviewed project’s budgets for accuracy and drove costing changes to
resolve issues.
	Established project resource requirements for forecasting needs.

	
Business Center -   1997 - 2001

	Root Cause Analysis Team Leader – reduced engineering related issues by
50%.
	Monitored job issues for process deficiencies.
	ISO/TL9000 Coordination.


Warranty Account Manager -  1995- 1997

	PCN (Product Change Notice) Coordination with customer’s engineers and
installation teams.
	Enhanced Hardware Upgrade Coordination


Site Team Leader -  1993- 1995

	Managed installation of DMS switches in Central Office sites.
	Built, Tested, and Commissioned DMS 100/200 systems.


     Education	

Anne Arundel Community College
	Associate Arts – Transfer Studies – Business Concentration
	PMP Certification Prep – In Progress

Nortel Networks
	Lean Six Sigma
	Process Management Control System
	Project Management
	Root Cause Analysis
	Conflict Resolution
	Influencing
	Records Management

Fred Pryor Seminars
	Managing Multiple Priorities, Projects, and Deadlines