Tonya L. Cropper
315 Brookview Drive
Salisbury, MD 21804
[Send email to request phone number] 51-6594
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PROFILE AND SUMMARY OF QUALIFICATIONS
A self-motivated and highly confident professional with a proven background in
timekeeping and administrative support. Ability to maintain a quality rapport
with clientele. Innovative thinker and problem-solver; exhibits initiative in
accomplishing goals. Effective in handling multiple tasks with organizational,
communications skills, and excellent telephone etiquette. Confidentiality a
priority. Detail-oriented and committed to excellence.
Skills/Training: Timekeeping; Calculation of Payroll; Transcription; Customer
Service;
Secretarial Support; Typing; Records Maintenance;
Data Entry
Computer Skills: Microsoft Word; Excel; Outlook; WordPerfect 6.0; Data Entry
Recognition: Woodridge Business Institute: Academic Excellence and
President's List
PROFESSIONAL EXPERIENCE
January 2007 CATO GAS & OIL COMPANY, Salisbury, Maryland
To Present Human Resources Assistant
● Assist Human Resource manager with payroll and paying employer
taxes.
● Maintain Excel spreadsheet for
each payroll cycle, detailing gross payroll,
manager salaries, payroll
taxes, and health insurance
● Compile and maintain
personnel records for employees for 11 stores and
13 restaurants. Search
employee files to furnish information to authorized persons
● Run background checks
on all potential new employees
● Enroll employees in
Simple IRA Retirement Plan
● Substitute for Accounts
Receivable Clerk and 2 Administrative Assistants
● Miscellaneous typing,
data entry, filing, and answering telephone
January 2003 ELIZABETH PERNAL, M.D. P.A., Salisbury, Maryland
To August 2006 Medical Office Clerk
● Accountable for the daily schedule for busy OB/GYN office to include
scheduling patients for interoffice and outside appointments.
● Ordering proper lab work and providing orders to patients
● Pulling and preparing charts for each scheduled day
● Clerical duties including typing, filing, data entry and information
retrieval for doctor
● Serving as a receptionist for incoming public and interoffice phone
calls
● Collect and record co-pays on patient accounts
June 2000 EASTERN CORRECTIONAL INSTITUTION, Westover, Maryland
To May 2001 Fiscal Clerk II
● Maintain leave records on 305 employees, adhering to COMAR,
DCD's and institutional directives
● Calculate compensatory,
annual and sick leave; verify and calculate overtime to include
shift differentials and roll call. Verify that hours punched on timecard
agree with shifts supervisor's calculations. Complete and verify overtime
authorizations; make necessary adjustments. Verify that all necessary
information is entered accurately and that overtime worksheets are totaled
by shift, verified, and submitted to payroll.
● Establish and maintain
confidential files; complete and verify quarterly leave report; prepare
timecards and name labels for entire Institution and distribute.
September 1999 DEERS HEAD CENTER, Salisbury, Maryland
To June 2000 Office Clerk II
● Clerical duties including typing, filing, data-entry, scheduling
appointments with various outside sources, manage paper flow within the
office, and assist with information retrieval
from patient files.
● Office Communication duties include serving as receptionist for
incoming public and interoffice phone calls regarding matters connected
with the Dialysis Unit.
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Tonya L. Cropper
315 Brookview Drive
Salisbury, MD 21804
[Send email to request phone number] 51-6594
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October 1997 EASTERN CORRECTION INSTITUTION, Westover, Maryland
To September 1999 Fiscal Clerk II (Contractual Position)
● Maintain leave records
on 305 employees, adhering to COMAR,
DCD's and institutional directives
● Calculate compensatory,
annual and sick leave; verify and calculate overtime to include
shift differentials and roll call. Verify that hours punched on timecard
agree with shifts supervisor's calculations. Complete and verify overtime
authorizations; make necessary adjustments. Verify that all necessary
information is entered accurately and that overtime worksheets are totaled
by shift, verified, and submitted to payroll.
● Establish and maintain
confidential files; complete and verify quarterly leave report; prepare
timecards and name labels for entire Institution and distribute.
April 1994 CALL CENTER, Salisbury, Maryland
To October 1997 Telepro/Data Entry
● Answered telephones and maintained a high level of service to
customer for a major bank.
● Data-entry for all information into computer.
September 1991 DRS. RAAB & WIELAND, M.D. P.A., Salisbury, Maryland
To March 1993 Medical Transcriptionist
● Accountable for the transcription of medical reports for three
cardiologists to include processing medical terminology and accuracy and
attention to detail.
● Contacted insurance companies to track progress of claims; gathered
needed information to process files in a timely and efficient manner.
● Answered multi-line telephone system and directed to proper medical
professional. Set up medical charts, maintained patient files.
EDUCATION
1991 WOODRIDGE BUSINESS INSTITUTE, Salisbury, Maryland
Medical Secretary Program
□ Medical Office Procedures; Medical Terminology; Medical
Transcription, Anatomy; Insurance forms; Business English; Typing; Business
Math
1990 WICOMICO SENIOR HIGH SCHOOL, Salisbury, Maryland
□ High School Diploma--General Studies
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