Shannon M. Bentley
	10200 Fort Hills Ct
	Fort Washington, MD 20744
	Home  [Send email to request phone number] 03-8502 - Mobile  [Send email to request phone number] 56-8676

Objective
To obtain a position where I can maximize my management skills, quality
assurance, program development and training experience.

Qualification Highlights

•	More than 10 years of experience Travel Administration.
•	Excellent oral and written communication skills.
•	Outstanding interpersonal abilities; work well with individuals at all
organizational levels.
•	Strong computer skills; experienced using Microsoft Office Suite.

Work Experience

Management Analyst, November 2006 to December 2009
IMC
Under contract to the Administration for Children and Families

•	Lead FATA (Federal Agency Travel Administrator) Responsible for completing
travel authorizations and vouchers for reimbursement in the departments travel
management system called GovTrip.  Give emergency verbal authorization for
travelers who need a ticket to travel and do not have a completed authorization
in GovTrip or who need to make changes while on travel. 
•	Handled Responsible for sending correspondence to government credit
cardholders regarding delinquent payments, and fraudulent use or closing of their
accounts.  Update and maintain any profile information for the cardholders.

•	Responsible for monitoring the government owned property in the asset
management system called Sunflower.  Any assets purchased, moved or disposed of
are logged and records are kept on any change of user.
•	Manage conference room reservations and meeting planning for different
organizations within ACF.






Accomplishments
•	Created a program to donate government owned furniture and equipment to
non-profit organi-zations in order to cut storage cost of items not being used by
ACF or any other government agency.
•	Implemented a scanning program to help cut down on paper storage of old files.
My team scans the documents which then an electronic file is created.


Travel Administrator      May 2006 to October 2006
American Express 
Under contract to International Monetary Fund

Handled the domestic and international travel arrangements for the International
Monetary Fund staff. Planned and made reservations for itineraries with the most
direct routes for the staff member to travel. Computed the fares to assure the
staff member stayed within the cost limits set by the transportation board.

•	Assist on-site passengers with booking, fare schedules quotes, changes,
ticketing    
•	Assist with any pertinent travel related issues.
•	Calculate and process refunds and resolve billing inquires.


Travel Administrator      June 2001 to September 2005
Lawyers Travel Service
	
Provided top-notch service to VIP, Lawyers and Consultants. Processed airline
ticket orders, ans-wered questions, responded to concerns, and alleviated
delicate situations with professionalism and sensitivity. 

•	Handled travel arrangements for various law firms onsite, including travel
related meeting services. 
•	 Involved in monthly reporting and reconciliations of law firm credit card
billing.
•	Handled, branch office weekly reports for Airline Reporting Corporation.
Replace this text with first general duty or responsibility.

Education & Training
  
Certified Travel Consultant International Air Academy 1988

Training Courses
International Rate Computation, GovTrip FATA training