Tonya L. Cropper
2 Parham Circle
Baltimore, MD 21237
[Send email to request phone number] 36-5990
[Send email using form at bottom]
PROFILE AND SUMMARY OF QUALIFICATIONS
A self-motivated and highly confident professional with a proven background in
timekeeping and administrative support. Ability to maintain a quality rapport
with clientele. Innovative thinker and problem-solver; exhibits initiative in
accomplishing goals. Effective in handling multiple tasks with organizational,
communications skills, and excellent telephone etiquette. Confidentiality a
priority. Detail-oriented and committed to excellence.
Skills/Training: Timekeeping; Calculation of Payroll; Transcription; Customer
Service;
Secretarial Support; Typing; Records Maintenance;
Data Entry
Computer Skills: Microsoft Word; Excel; Outlook; WordPerfect 6.0; Data Entry
Recognition: Woodridge Business Institute: Academic Excellence and
President's List
Certificates: Human Resources Assistant; Dealing with Difficult People;
Microsoft Word; Microsoft Excel
PROFESSIONAL EXPERIENCE
January 2007 CATO GAS & OIL COMPANY, Salisbury, Maryland
To Present Human Resources Assistant
Assist Human Resource manager with payroll and paying employer taxes.
Maintain Excel spreadsheet for each
payroll cycle, detailing gross payroll,
manager salaries, payroll
taxes, and health insurance
Complete and verify leave
records
Compile and maintain personnel
records for employees for 11 stores and
13 restaurants. Search
employee files to furnish information to authorized persons
Complete W.O.T.C. forms for
all new employees
Run background checks on all potential new employees and process drug
screening
Enroll employees in Simple IRA
Retirement Plan
Substitute for Accounts
Receivable Clerk and 2 Administrative Assistants
Conduct unemployment hearings
and appeals
Miscellaneous typing, data
entry, filing, and answering telephone
January 2003 ELIZABETH PERNAL, M.D. P.A., Salisbury, Maryland
To January 2007 Medical Office Clerk
Accountable for the daily schedule for busy OB/GYN office to include scheduling
patients for interoffice and outside appointments.
Ordering proper lab work and providing orders to patients
Pulling and preparing charts for each scheduled day
Clerical duties including typing, filing, data entry and information retrieval
for doctor
Serving as a receptionist for incoming public and interoffice phone calls
Collect and record co-pays on patient accounts
June 2000 EASTERN CORRECTIONAL INSTITUTION, Westover, Maryland
To May 2001 Fiscal Clerk II
Maintain leave records on 305 employees, adhering to COMAR, DCD's
and institutional directives
Calculate compensatory, annual
and sick leave; verify and calculate overtime to include
shift differentials and roll call. Verify that hours punched on timecard
agree with shifts supervisor's calculations. Complete and verify overtime
authorizations; make necessary adjustments. Verify that all necessary
information is entered accurately and that overtime worksheets are totaled
by shift, verified, and submitted to payroll.
Establish and maintain
confidential files; complete and verify quarterly leave report; prepare
timecards and name labels for entire Institution and distribute.
Page 2
Tonya L. Cropper
2 Parham Circle
Baltimore, MD 21237
[Send email to request phone number] 36-5990
[Send email using form at bottom]
September 1999 DEERS HEAD CENTER, Salisbury, Maryland
To June 2000 Office Clerk II
Clerical duties including typing, filing, data-entry, scheduling
appointments with various outside sources, manage paper flow within the
office, and assist with information retrieval
from patient files.
Office Communication duties include serving as receptionist for incoming
public and interoffice phone calls regarding matters connected with the
Dialysis Unit.
October 1997 EASTERN CORRECTION INSTITUTION, Westover, Maryland
To September 1999 Fiscal Clerk II (Contractual Position)
Maintain leave records on 305
employees, adhering to COMAR,
DCD's and institutional directives
Calculate compensatory, annual
and sick leave; verify and calculate overtime to include
shift differentials and roll call. Verify that hours punched on timecard
agree with shifts supervisor's calculations. Complete and verify overtime
authorizations; make necessary adjustments. Verify that all necessary
information is entered accurately and that overtime worksheets are totaled
by shift, verified, and submitted to payroll.
Establish and maintain
confidential files; complete and verify quarterly leave report; prepare
timecards and name labels for entire Institution and distribute.
April 1994 CALL CENTER, Salisbury, Maryland
To October 1997 Telepro/Data Entry
Answered telephones and maintained a high level of service to customer for a
major bank.
Data-entry for all information into computer.
September 1991 DRS. RAAB & WIELAND, M.D. P.A., Salisbury, Maryland
To March 1993 Medical Transcriptionist
Accountable for the transcription of medical reports for three cardiologists
to include processing medical terminology and accuracy and attention to
detail.
Contacted insurance companies to track progress of claims; gathered needed
information to process files in a timely and efficient manner.
Answered multi-line telephone system and directed to proper medical
professional. Set up medical charts, maintained patient files.
EDUCATION
1991 WOODRIDGE BUSINESS INSTITUTE, Salisbury, Maryland
Medical Secretary Program
Medical Office Procedures; Medical Terminology; Medical Transcription,
Anatomy; Insurance forms; Business English; Typing; Business Math
1990 WICOMICO SENIOR HIGH SCHOOL, Salisbury, Maryland
High School Diploma--General Studies
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