Darrell Bennett
2303 Evian Court
Forestville, MD 20747
(301)346-0078 [Send email using form at bottom]
Human Resources/Recruitment:
I am interested in exploring career opportunities with your company, and have
therefore enclosed my resume for your reference. Should you be in the market for
a results-oriented professional, I would encourage you to consider my
credentials.
As my resume indicates, I have over 21 years experience in the financial
services industry. My management reflects a high level of motivation, efficiency,
and ability to meet any objective. I have a proven ability to troubleshoot,
perform under high stress situations, and demonstrate a high degree of initiative
and good judgment.

My record of employment demonstrates attributes that make me a valuable employee
and I am always eager to take on new responsibilities. I am interested in
interviewing with you.
My resume is enclosed for your review, but I am certain that a personal
interview would more fully reveal my desire and ability to contribute to your
organization. I can be reached at (301)346-0078 to arrange for an interview at a
convenient time. Thank you for your time and consideration. I look forward to
speaking with you soon.
Sincerely,

Darrell Bennett
Enclosure

Darrell Bennett
Home (301)346-0078 2303 Evian Court
[Send email using form at bottom] Forestville, MD 20747
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Summary
Highly motivated and detail oriented professional with outstanding interpersonal
and communication skills with expertise in dealing with people from diverse
backgrounds, cultures and professional levels. Critical knowledge base with
strong commitment to developing innovative solutions, and effectively performing
in challenging environments. Honed cross-functional skills have been acquired
over the course of 21 years experience specializing in financial, medical, retail
and estate account recoveries.
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Professional Experience
BENNETT CONSULTING, FORESTVILLE, MD 2007 to Present
Independent Consultant
Construct tailored consulting services including risk management, operational
optimization, strategy and operations for Debt Recoveries, Customer Care and Call
Center Enterprises; Serve as a conduit for executable strategies, operations and
advisory services for companies on account receivables management; Demonstrate
and develop excellent listening and communication skills to conduct fact finding,
lead internal and client meetings, and deliver presentations as the
subject-matter expert; Apply logical business acumen and methodologies to provide
recommendations to clients; Provide expertise in debt recovery by recommending
specific business solutions, training, and implementation support.

BEACON SERVICES LLC, TIMONIUM, MD 2007 to 2010
General Manager
Managed all facets of office to ensure compliance with established policies and
attainment of objectives; Ensured client satisfaction, account profitability,
operational efficiency, and quality assurance for all credit and financing;
Performed analytical and research activities in support of business development,
strategic planning, business development and marketing functions; Supported the
development of short and long range business forecasts and marketing plans;
Increased organization effectiveness by recruiting, selecting, orienting,
training, coaching, and counseling office staff; Arranged financial and
regulatory reports to comply with the Board of Directors, and state/federal
regulations; Provided leadership to create and maintain an environment that
fostered high productivity, morale, success, and employee retention; Reviewed and
referred delinquent accounts to attorneys and external agencies for collection
efforts; Coordinated all activities of workers engaged in conducting credit
investigations and collecting delinquent accounts of customers.

NCO FINANCIAL SYSTEMS INC., WASHINGTON, DC 2005 to 2007
Division Manager
Directed accounts receivable management solutions for the financial services,
commercial and retail, technology, telecommunications, and education services
which increased customer satisfaction, reduced costs, and increased revenue;
Identified and cultivated partnerships and opportunities with clients to promote
the growth and viability of business; Identified, evaluated, and implemented
solutions while balancing the internal requirements of the organization; Worked
with senior management to develop appropriate operations strategies and programs
to facilitate continued company growth and stability; Managed division personnel
consisting of 10 managers and 115+ collection personnel to ensure all functions
were driven toward common goals as set forth in strategic plans; Steered
implementation of measurements, systems, processes and methods required to
achieve targeted goals, improve efficiency and ensure increased revenue;
Maintained individual and division productivity reports which made available
daily, weekly, monthly, and year to date statistics; Established organizational
structure by delegation of authority, recruitment and retention, and staff
development; Ensured compliance with client, office, and company standards,
policies, and procedures; Maintained knowledge of applicable regulations,
standards, and compliance issues.

NCO FINANCIAL SYSTEMS INC., WASHINGTON, DC 2001 to 2005
Collection Manager
Designed and implemented cost-effective legal collection solutions for creditors
across the country, managing nationwide legal resources complemented by modern
facilities, leading-edge technology, and the expertise needed to get results;
Managed pre-litigation collection services which reduced court costs, increased
liquidation rates, identified cases where litigation was impractical and
developed various recovery strategies; Focused on amicable resolution of debts
while optimizing reimbursement for clients; Developed strategies to reduce
delinquency & losses; Proactively identified, developed, implemented, & monitored
recovery activities for portfolio management; Managed multiple projects while
successfully achieving milestones and ensuring compliance with all cost and scope
specifications; Forecasted recoveries, developed training practices, identified
trends and opportunities, coordinated special projects, and monitored call canter
environment to ensure compliance with state and federal laws; Individually
coached performance strategies and provided feedback for 60+ personnel to achieve
desired business results; Manned and directed dialer campaigns to meet specific
business needs while implementing monitoring/call quality metrics to recommend
performance improvements; Prepared expense reports and completed monthly variance
analysis of actual departmental performance.

MCNEILY & ROSENFELD, WASHINGTON, DC 1997 - 2001
Accounts Receivables Analyst / Collections Supervisor
Analyzed variances and anomalies to determine cause, recommend appropriate
solutions, and ensure accounts receivable are compliant with established
policies; Developed, documented and maintained accurate & timely reporting of
processed to ensure compliance to various Service Level Agreements; Communicated
frequently with management and internal associates regarding exception reporting;
Prepared various weekly and monthly reports for internal and external customers
including accounts receivable aging, trend analysis, and debt analysis;
Negotiated payment of balances by using assertive and varying techniques on
exceptional account situations including: Bankruptcy, Consumer Credit Counseling
(CCC), deceased, legal, fraud, and billing disputes; Utilized all appropriate
means to monitor and collect receivables, account for property used to secure
loans, and documented business transactions (particularly communications related
to NSFs, late payments, returned checks, and new agreements for noted
repayments); Recommended initiation of litigation and tracked all litigation
matters and charged-off accounts; Ensured effective financial management of
Accounts Receivable, to include financial tracking and analysis of financial
recoveries and performance; Maintained exceptional client/attorney relationships
while ensuring consistent application of processing procedures, policies and
personnel practices among the employees on the collection team and promoted
strategic objectives.
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Education
University of Maryland
Business Administration
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Relevant Training & Skills
Performance Management, Coaching, Financial Planning and Strategy, Quality
Management
Competence in MS Office Applications
Experienced in account management, billing, and reconcilement
Knowledge of Federal, State and Local collection laws
Knowledge of Legal and Bankruptcy laws
Knowledge of HIPAA Compliance Laws
Knowledge of HIPAA Compliance Laws
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References
FURNISHED UPON REQUEST