PROFESSIONAL EXPERIENCE

February 2011 – Present, Montgomery College; Rockville, Maryland
Senior Administrative Aide
•	Responsible for providing administrative support to the Chief Technology
Officer (CTO) and the IT operations group of Montgomery College.
•	Oversee and monitor on-going projects and activities as requested by the CTO.
•	Assist with administrative and clerical support for major IT internal
initiatives.
•	Maintain CTO’s calendar, setting up appointments/meetings as requested. 
•	Maintain confidentiality in all aspects of communication.
•	Assist in planning and organizing the flow of information and clerical work so
that office deadlines are noted and observed.
•	Ensure that notification of new procedures within the Unit and the College is
forwarded in a timely & efficient manner to the appropriate individual.
•	Monitor submission of reports so that due dates are met.
•	Screen mail and callers, handling matters personally or forwarding inquiries
to appropriate individuals.
•	Provides support of advisory groups including, meeting minutes, group
correspondence and maintaining flow of information among group constituents.
•	Prepares correspondence from handwritten or typed drafts and compose routine
correspondence for signature;
•	Make travel arrangements, including hotel, airline and conference registration
for CTO, managers and supervisors in IT Networks/Security group.
•	Follow complex oral and written directions; work under pressure, discern and
resolve problems
•	Assume increasing levels of responsibility and maintain detailed records using
electronic and hardcopy procedures.

January 2008 – April 2010, Department of Health and Human Services/Health
Resources and Services Administration (HRSA); Rockville, Maryland
Project Assistant (The Nakamoto Group, Inc., contractor)

•	Served as Project Assistant with the Office of Rural Health Policy – National
Advisory Committee on Rural Health and Human Services (ORHP-NACRHHS).
•	Managed all logistical (travel arrangements, lodging accommodations, etc.) and
administrative (reimbursements, team communications, etc.) support for the
Committee and rural health policy meeting attendees and participants.
•	Successfully coordinated 7 meetings of varying scope and purpose throughout
the United States for the duration of the contract.
•	Provided on-site quality assurance to ensure that all onsite meeting support
activities meet the needs of Committee members and other participants.
•	Serve as the 24/7 point of contact for all logistical requirements for all
Committee meeting attendees and for unforeseen emergencies.
•	Assisted in the preparation of all ad hoc budget reports, monthly invoice
submissions, and monthly contract status reports as required.
•	Built professional and working relationships with Federal personnel,
third-party vendors, and contract consultants.
•	Communicated with the HRSA Project Officer on an as-needed basis.
•	Reported directly to the NGI Project Director.
•	Concurrently assisted with other NGI projects as needed.

July 2004 – January 2008, Department of Health and Human Services/Health
Resources and Services Administration (HRSA); Rockville, Maryland
Logistics Coordinator (Management Assistance Corporation, contractor)

•	Provided essential logistical (travel arrangements, lodging accommodations,
etc.) and administrative services (reimbursements, team communications, etc.) to
the Bureau of Primary Health Care (BPHC) within HRSA.
•	Prepared, reproduced, assembled, delivered, and distributed technical
assistance materials to consultant teams.
•	Used an MS Access database to track task order expenses and maintain accurate
and up to date consultant information.
•	Served as a primary point of contact for all consultants’ logistical
requirements while on assignment.
•	Identified and selected consultant teams to conduct site visits with HRSA
grantees.
•	Maintained communications with consultants regarding late reports and
reimbursements.
•	Researched consultant resumes, prepared, and mailed applicant correspondence
to newly onboarded contract consultants.
•	Communicated on a daily basis and built professional relationships with HRSA
Project Officers.
•	Reported directly to the MAC Project Director.
•	Concurrently assisted with other MAC projects as needed.

June 1999 – July 2004, Shady Grove Adventist Hospital; Rockville, Maryland
Telecommunications Specialist

•	Worked as lead operator for night time shift.
•	Trained approximately 25 new employees from 2001-2004.
•	Processed and completed multiple difficult tasks while under duress.
•	Duties included serving as the main reference for the hospital to doctors,
nurses, patients, security, hospital staff, and outside calls.

EDUCATION

Montgomery College, Rockville, MD
	A.S., General Studies
    Paralegal, currently enrolled

PROFESSIONAL SKILLS

•	Familiar with the GSA Per Diem rate schedule and Federal Travel Regulations
(FTR) policies and applications.
•	Expert in Microsoft Office applications, including MS Word, Excel, Outlook,
and PowerPoint.
•	Knowledge of Hypertext Markup Language (HTML).