April 8, 2008



To Whom It May Concern:	

I am interested in applying for a position of Telecommuting Call Center
Representative (Full Time).  Most recently, I worked as a customer service
representative for a large insurance company and gained much experience with all
aspects of the industry.  Before that, I worked as a customer service
representative for a cellular company and gained much experience with the
technical aspects of that industry.   I also worked for 24 years in the
Hospitality Industry and gained an insurmountable amount of customer relations
experience.  At Southern Maine Technical College, I had accounting courses and
graduated third in my class. My primary experience is with an IBM PC 486 with
Windows applications and a number of desk top programs such as MS Publisher 2.0,
Excel, MS Word 6.0, MS Works 2.0a, Quicken 6.0, Adobe Photoshop 2.5, Photostyler
2.0, etc. At the Ramada Inn, Howard Johnson, and Deering Ice Cream, I was
responsible for screening applicants, hiring and training employees.  I have had
training, recently, as assistant comptroller.  I was utilized to cover the
vacation times for the full time assistant comptroller at the Ramada Inn of
Portland.  I am experienced on the Seimen’s console telephone system.  Manpower
of Portland tested me on data entry.  I scored no errors and 7108 keystrokes per
hour.

	Although my official tasks were in the hospitality industry, my most recent
experience was designing several marketing materials and administrative paperwork
for the Ramada Inn of Portland, ME. I was responsible for the overall product
design, including the user interface.  I frequently would be called upon to help
with the training of other employees on computers and to solve some computer
questions.
I enclose my resume as a first step in exploring the possibilities of employment
with your firm.  I would appreciate your consideration of this inquiry. I look
forward to talking with you.  Thank you for your consideration.

Sincerely,

Peter M. Files

 
Peter Michael Files


Objective
I am looking for the type of career that would provide a permanent place of
employment and rewards people for self-improvement and work related expansion.  
I am well versed in many aspects of computer desktop publishing and have designed
many forms and sales materials.  I am highly motivated and anxious to learn.  I
am quite interested in a telecommute position.  I do have a computer with
high-speed  cable.  
Work experience
Anthem Blue Cross/Blue Shield  June 2000 – March 2008
South Portland  ME  04106
 [Send email to request phone number] 22-7000
I was employed as a Customer Service Representative.   This was a fast paced
environment and I was expected  to answer all questions that were directed to me
by customers about their bills, benefits, claims, or other questions on  their
account.  I was expected to work efficiently on my own.  I have expanded my
expertise beyond the Customer Service Department.  I have had full Enrollment &
Billing access for over two years and use it daily to enter Away From Home Care
applications and maintain the accounts for Connecticut, Maine, and New Hampshire.
 Besides installing the applicants, I also verify enrollment status, make changes
to records, research and resolve enrollment issues.

Bell Atlantic Mobile (formally Maine Wireless) 1997 - 2000
Portland  ME  04102
 [Send email to request phone number] 72-3456
As Customer Service Representative, I worked in a fast paced environment and was
responsible for answering all questions directed to me by customers about their
bill, service, mobile phones, or other problems with their equipment.  We were
expected to work efficiently on our own.  I also have had to maintain collections
of past due accounts generate reports and help with the training of newer
employees.  My further duties included, but were not limited to, being on call
during off hours to answer customer questions and perform credit checks on and
activate new customers and any special projects that were requested of me



Ramada Inn					1987 - 1997
Portland  ME  04102
 [Send email to request phone number] 74-5611
Night Auditor, Desk Clerk, Night Manager, Relief Accounts Receivable & Payroll,
Executive Housekeeper,.  I performed some graphic design on their menus, paper
work, gift certificates, etc.  I am trained to handle a varied list of duties and
tasks at the hotel.

Howard Johnson Hotel			1984 - 1987
Portland  ME  04104
***- 774-5861
Night Auditor,  Desk Clerk, Front Desk Manager, trained as General Manager.  I
was expected to have a thorough knowledge of the workings of the hotel.

Milliken’s Tavern				1983 - 1984
Scarborough  ME
Involved in all aspects of the restaurant operations including Waiter,
Bartender, and Chef.  Developed skills from earlier experiences.

Deering Ice Cream				1977 - 1983
Portland  ME  04104
Started as “cook” and worked into Management Position moving from shop to shop
in Trouble Shooting capacity including Inventory Management, Improving Staffing
Schedules, and Quality Assurance Standards.

Lum’s						1975 - 1977
Portland  ME  04104
Short Order Cook and Waiter.  (Full time night work while attending college
during the daytime).


Education
Southern Maine Technical College		1975 - 1977
South Portland  ME  04106
Associate Degree in Applied Science, Major:  Hotel, Motel, Restaurant
Management. I made the Dean’s list every semester.  I graduated third in my
class.

South Portland High School			1972 - 1975
South Portland  ME  04106
College Preparatory Courses	
Extracurricular activities
I am involved with a nonprofit community theater-Portland Players.  I enjoy
photography; computer graphics and design.  I would like to get involved in PC
repairs and programming.  The outdoors; gardening, landscaping and water
gardening as well as interior design are some of my many interests.  I posses a
great sense of humor and creativity.  I enjoy time with my two daughters and
grandson.  I am also starting the process of training a show dog.
References 
Excellent employment references upon request.