Shirley D. Manzo
shirleyd.manzo@gmail.com
(480) 652-4090

Technical Summary
	HARDWARE	DEC VAX 7830, Alpha 4100, Intel-based PC’s, AS400, UNIX
	SOFTWARE	Visual Enterprise, Van Guard, EMPAC, Curator, MS-OFFICE Suite
	O/SYSTEMS	VMS 7.1, Win95, Windows NT, MS/DOS
	LANGUAGES	SQL, COBOL, SQL*Reportwriter, PL/SQL, TOAD, Crystal Reports, UDMS,   
     SQL Server Reporting Services, COGNOS
	DATABASES	SQL Server, Oracle, Ingres 6.4, Microsoft Access
Experience
Sappi Fine Paper North America							Oct 2007 - Present
Sr. Business Systems Analyst, Manufacturing Systems				

-	Maintain and optimize the manufacturing systems; the Manufacturing Execution
System, MICS, and the Manufacturing Data Warehouse system, MDW
o	Create manufacturing reports with SQL Server Reporting Services 
	Paper Mill Snapshot report is used in the morning meetings by mill
managers 
o	Modify Cognos reports as required used for data analysis to improve processes
-	Manage eLogger project that replaced the manual operator log sheets; eLogger
organizes related log sheets in one location saving time in creating new logs and
ease in accessing posted log information from multiple locations
-	Provide trouble ticket and on call support resolution for Manufacturing
Systems related requests responding within a ten minute time-frame
-	Project Lead using Microsoft Project for successful MICS software upgrade
installed as scheduled

Pride Manufacturing Company, LLC						Oct 2004 – Oct 2007
Business Data Analyst
-	Responsible for on-going support, data analysis, and training inter-company
users on a newly implemented system, INFOR Global Solutions; Visual Enterprise,
Visual Financials, and Visual Supply Chain Planning. Serve as point of contact
between vendor and users to resolve critical issues in a timely manner.
-	Add and maintain security access for all users in both Visual Manufacturing
and Visual Financials ensuring control over system access.
-	Designed and coded a comprehensive suite of Crystal Reports for the
manufacturing, inventory, sales and accounting departments. Reports are
distributed to all levels of personnel, including upper management. Developed
method that allows users to produce reports on demand. 
-	Solely responsible for the maintenance of the Configurator software interface
to Visual Enterprise and Visual Supply Chain Planning, a critical order entry
link for manufacturing with an uptime of 98%.
-	Developed a Microsoft Access process for merging data that improved ease of
use and accuracy of report data. The new process reduced the 8 hour process into
1.5 hours.
-	Installed and support Bar Code label software, BarTender, for the use with
Zebra label printers. Trained users to create an assortment of labels used in
Shipping. 
-	Respond to diverse and at times, urgent requests for systems technical support
both hardware and software.

Katahdin Paper Company, LLC								Jun 2003-Oct 2004
Senior Systems Analyst, IT Group
-	Responsible for all software development for the company: program development
for new and the 28 existing systems, systems maintenance, database support, user
assistance, provide training for our internal customers, and provide guidance for
contractor development within the department.
-	Maintenance of the existing EDI system using EDIWindows, setting up Trading
Partnerships for new EDI customers, and resolve EDI data issues by working with
the vendor.
-	Project manager for the implementation of a French Canadian maintenance
management system. Researched and worked with the EMPAC vendors to put in place
EMPAC 8.5.2.5 determining the compatibility of the French EMPAC version with the
current EMPAC version the company was running. Wrote various reports for the
French EMPAC using SQR on Oracle 8.1.7
-	Continued support, training and maintenance of EMPAC 8.5.0 and Curator
systems
-	Database maintenance and monitoring as Oracle database manager
-	Database maintenance and monitoring as Ingres database manager
-	The point of contact in responding to software systems technical support for
both emergency and routine requests. Responsible for systems backup on a rotating
basis.
-	On-call support and programming maintenance of the AS400 system and RPG VI
Roll Tracking production systems. Maintenance of Zebra and Printronix label
printers.


Great Northern Paper, Inc., Millinocket, ME						Jun 1990-Jan 2003
Senior Systems Analyst, IT Group								Apr 2001-Jan 2003
-	Continued support of EMPAC and Curator systems
-	Development of web reporting on the GNP Intranet page
-	Developed the Designated Safety Driver Microsoft Access database and
maintained the Vibration Analysis Microsoft Access database where the current
maintenance system was not flexible to provide. 
-	Data conversion for the Corrective Action and Safety Corrective Action Notice
systems in the purchased package, EKHO
-	Installed and developed instructions to support ODBC driver requirements

Senior Systems Analyst, IT Group								Mar 1997-Apr 2001
-	Provided primary support of new and/or existing systems
-	Applied client/server technology on the maintenance management package, EMPAC
o	Worked with the team to develop a project plan for data conversion
o	Data conversion
o	Development of report requirements for the new system
o	Administrative functions
o	Software problem tracking and resolution D
o	Developed and debugged the new Customer Reporting structure
o	Implemented and documented custom reports
-	Supported installation and troubleshooting of Crystal Reports software
-	Trained internal users on the use of Crystal Reports software 
-	Trained internal users on using the Curator system
-	Internal customer support of the Microsoft Office suite
-	Development of the project plan for the Curator document drawing management
system
o	Software problem tracking and resolution
o	Defined and performed data conversions
o	Researched and tested software upgrades
o	Documented and administered Administration functions for Curator
o	Worked with technical support to learn and support the storage of images on
the object server

Programmer Analyst, IT Group								Jun 1990-Mar1997
-	Provided secondary support of new and existing systems
-	Assisted internal customers as required

Eastern Maine Community College Bangor, ME						Jan 1997-Oct 2004
Adjunct Faculty – Computer Instructor:
-	Computer Instructor of Microsoft Office Applications; Microsoft Office Word,
Excel, Access, FrontPage and Publisher. Designed course work for introductory
Microsoft Office Application courses. Taught beginner, intermediate and advanced
courses. Assisted students with practical applications used in their everyday
work.

Education
Master of Science in Business						Husson College, Bangor, ME
Bachelors Degree in Computer Information Systems			Husson College, Bangor, ME

Additional Coursework 
Crystal Reports training and internal trainer
Completed Maintaining SQL Server 2005 database course