Recognized throughout career for being a visionary leader leveraging in-depth
knowledge of the retail marketplace and the ability to increase operational
efficiency.  Solid organizational, communication, accounting and management
skills.  Adept at developing process improvement initiatives using good judgement
and decision making abilities to provide leadership and guidance in a
results-driven environment.
EXPERIENCE

Operations Manager, Maine Technical Source, Yarmouth, Me                        
    1996-2010
Four retail stores in New England supplying engineers, architects, surveyors and
contractors with  technical and measurement tools, supplies, training, and
service.	

	✓	Managed, directed and delegated activities of multiple operational and
accounting functions.  Analyzed business practices and procedures, recommended
strategies and took action to improve productivity.

	✓	Provided strong guidance and support in all areas of the company's
operating system, Eclipse. Administered and managed the company’s database
requiring extensive knowledge of information systems, accounting and inventory
processes.  Established root menus for each employee and distinguished user
authorizations based on job descriptions.  

	✓	Installed software updates and completed mass loads of data necessary
to keep database fresh and program clear concise reports for the company in
regards to sales, inventory and marketing.

	✓	Redefined jobs as needed to meet company goals overcoming resist and
strong personalities.  Using knowledge and creativity for problem-solving,
successfully empowered employees resulting in performance improvement and
increase in productivity.  Using my HR experience, assessed job skills,
implemented a learning program and assigned courses

	✓	Successfully implemented a voice over phone system to provide a
seamless transaction for customers and eliminating the need for a receptionist in
each branch, allowing the Office Managers to be more productive and saving the
company approximately $90,000 annually.

	✓	 Selected a company-wide health insurance policy to provide maximum
coverage for employees while saving the company $30,000 annually.

	✓	Took a lead role in marketing efforts, creating and placing ads and
maintaining an annual budget.  Followed through with claims for co-op
reimbursement from vendors lowering the cost of advertising.

Financial Analyst, American Express Financial Services, S. Portland,
Me	1993-1996
Financial Services 
	✓	Through data input, produced complex financial reports for Financial
Advisors.
	✓	Consulted with advisors recommending strategies to achieve desired
outcome of analyses.
	✓	 Administered phone system  and  provided IT support.

Education
Husson College, South Portland, Me
Bachelor of Science Business in Business Administration
Concentration in Organizational Management and Mathematics

Highlights
Created and organized a successful annual fundraising film festival in 2009 for
the benefit of Maine Handicapped Skiing, Bethel, Maine.

Interests
Skiing, Community Service/Volunteering, Mixed-Media & Photography