JOHN KOUMOUTSOPOULOS
793 Island Court
Cell: [Send email to request phone number] 03-7005
Troy, MI 48083 Home:
[Send email to request phone number] 40-8149
[Send email using form at bottom]
SUMMARY
Results-driven Technical Professional with over 10 years of IT experience in a
variety of medium and large-scale projects, Programmer/Analyst, and Technical
Lead for Help Desk support systems. Responsible for development and implementing
solutions to meet business needs. Provide technical support to users on the
various warehouses where AS400 applications are being used. Multitasking roles
using the AS400 platform designing front-end applications for shipping and
packaging, follow SDLC and testing engineering methods as well as creating
user-friendly documentation. Strong work ethics, and excellent team player.
TECHNICAL SKILLS
HARDWARE: IBM AS400 terminals, printers, Desktops
OPERATING SYSTEMS: IBM AS400-Risk, Novel, Windows 95/98/2000 XP
DATABASES, LANGUAGES AS400 OS Relational database, ILE RPG, CL
SUPPORTING TOOLS: Interactive debugger, SQL, DBU, TCP/IP, FTP, DDS, SEU, SDA,
PDM
BUSINESS RELATED: Extensive use of MS-Office related software, MS Word, XL
spreadsheet, Visio
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT, Clinton Twp, MI
2004-Current
Manage Consumer Business in every aspect of functionality: Invoices, Business
cards, Inventory, scheduling, and Marketing.
HANDLEMAN COMPANY, Troy, MI
1999-2004
Leader as a category manager and distributor of prerecorded music, Industry
Wholesale/Distribution
Programmer Analyst
Developed and implemented applications of moderate size and complexity to meet
business needs. Working independently from process specifications specs to define
and develop quality programs and processes.
• Developed functional and programming design for automated process, which was
implemented for a warehouse in U.K. with a great monetary benefit due to the
increase of productivity and reduction of manual labor. Participated in UAT (User
Acceptance Testing) in UK for three weeks.
• Designed and implemented new shipping formats according to specifications and
regulations requested by UPS to comply with the 2-D barcodes. The new formats
were integrated and implemented across all automated warehouses in U.S. and
Canada using T.L.Ashford, label format tool implemented on the Datamax 4208
printers.
• Designed and developed new shipping label formats for Securicor, shipping
carrier in U.K., interfacing Monarch/Paxar printer with the AS400.
• Provided technical support assisting the users on the AS400 applications when
needed.
• Successfully completed an extensive number of service requests for
enhancements, and new functionalities required by the business on the shipping
processes by the AS400.
• Tech Lead for Help Desk tickets regards to AS400 issues, working with users
and technical personnel for permanent resolutions to outstanding issues, reducing
downtime on the automated processes.
• Use TCP/IP in part of CL scripts or for object transformation within different
systems.
• Participates in Peer Reviews, prepares Quality Assurance packages for projects
implemented to production. Support users in daily basis for applications used in
AS400 at remote locations, in U.K, Toronto, Mexico, Puerto Rico, Hawaii, Reno,
and Indianapolis.
JOHN KOUMOUTSOPOULOS
PAGE 2
EDS, Troy, Michigan
1995-1999
World's most experienced outsourcing services, supporting leading companies and
governments in 60 countries
Systems Engineer
Used the Software Development Life Cycle to develop solutions requested by the
users.
• Contributed to the Y2K project for conversion on a number of applications.
• Researched, evaluated, tested and recommended new technologies.
• Responsible for the maintenance of the AS400 hardware and software on the
network.
• Performed purchasing of equipment, software, and supplies to support the
network and personnel.
• Systems Administrator for AS400 OS and Network users using Novel platform.
OLDE DISCOUNT, Detroit, Michigan
1993-1995
Discount stock brokerage firm
Associate Programmer 1994-1995
• Wrote computer programs under direct supervision in a learning environment
from oral and written specifications to provide solutions to business problems.
• Coded, tested, and debugged programs, wrote computer program specifications.
• Developed and applied test data to a computer program; instructed clients on
the use of a computer program and documents computer programs.
Computer Operator 1993-1994
• Ran computer batch jobs, monitored the system activities, executed the batch
suites according to the schedule and resolved problems
• Supported operations in area of data backup, printer and peripherals
• Reported and escalated operation problems to appropriate parties.
• Printed confirmations daily using Pitney Bows latest technology automated
staffing equipment
• Worked with Siemens high-speed printers, printing various types of forms.
EDUCATION
Masters of Science in Business information Technology (MSBIT) completed a number
of courses.
Walsh College, Troy, MI
Bachelor of Science in Computer Science with major in Computer Science, Wayne
State University, College of Science, Detroit, MI
Associate Degree in Liberal Arts, Oakland Community College, Royal Oak, MI
PROFESSIONAL DEVELOPMENT
1 Mastering Business Writing, Valuing Differences, All about successful
meetings, Goren and Associates, 2003.
2 Microsoft applications: PowerPoint intermediate, Intermediate Access97 for
Windows 95, Beginning Access 97, Write it Right, Effective Project Management,
Software Testing, Quality Assurance and Maintenance 2000-2002.
3 AS400 platform: RPG/400 Interactive Programming, RPG/400 programming, AS/400
Control Language, AS/400 Concepts, RPG/400 Training course, Quality Computer
Services, 1997-1998
4 Technical training, EDS System Engineering program (SE), June 20, 1997
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