Imara Scott 
16163 Princeton, Detroit, MI 48221
 [Send email to request phone number] 41-1187
Godleadus@hotmail.com

OBJECTIVE      Certified, educated and resourceful IT professional              
   seeks to utilize Customer and 
                         Computing skills to assist a company in achieving its
objectives.

EDUCATION
10/07 to Present                           Focus: HOPE, Cisco Network Academy   
                      Detroit, MI
4/06 to 7/07                                  Focus: HOPE, Information
Technology                           Detroit, MI   
6/93 to 1/95                                  Eastern Michigan Universities,
Computer Science          Ypsilanti, MI 

CERTIFICATIONS
6/07                                              CompTIA A+ IT Technician
Professional
1/07                                              CBP (Certified Business
Professional)
1/07                                              Microsoft Office Specialist   
             

COMPUTER SKILLS
Windows 95, 98, 2000, XP, Vista, LAN, Peripheral Devices, OSI Level, Subnetting,
Hardware, Routers, Switches,Wiring, TCP/IP, VPN, Ethernet, NIC’S, Wireless
Technology, WAN, Software,VOIP, Modems, Repair, Upgrade, Network Troubleshooting,
Protocols, Cabling, Access-list, Install, Topology, HDMI, Networking
 
EXPERIENCE
8/07 to 10/07   TechTeam Global, Southfield, Michigan   Remote Desktop
Technician 

•	Troubleshoot and maintained Servers and various devices for Sears Retail
stores.
•	Performed multiple password resets and maintained LAN and WAN connectivity. 

4/06 to 1/07     Adecco, Detroit, Michigan     Customer Support   (Contracted to
Deloitte & Touche)

•	Gathered analyzed and prioritized information for creation of Data Warehouse. 
       .
•	Interfaced with internal and external customers including various department
heads.
•	Worked under strict time constraints and consistently met deadlines.

2/03 to 3/06     Kelly Services, Highland Park, Michigan   Quality Coordinator
(Contracted to Budco )

•	Interpreted and implemented Quality Assurance Standards.
•	Monitored inbound and Sales Department on quality of calls.
•	Collected data and provided monthly analysis to Department Directors.
•	Wrote and reviewed Quality Assurance policy and procedures.
•	Compiled reports summarizing Quality Assurance findings.

6/03 to 9/03     Dearborn Agency,   Dearborn, Michigan    Personal Line Account
Executive

•	Processed endorsements for Citizens, Auto-owners, Chubb and Homeowners
insurance.
•	Analyzed and interpreted policy provisions and billing invoices.
•	Evaluated risks and exposures and reviewed current and future accounts.

9/01 to 5/03    AAA Call Center,   Dearborn, Michigan   Regional Claims Advocate
 
   
•	Handled claims for Medical, Auto and Property Damage for multiple states.
•	Assisted clients in understanding insurance policies and procedures.
•	Handled Road-Side Assistance.