Norman L. Jaskolski
6642 Breckenridge Dr, Washington, Michigan 48094
Home (586) 786-5784 Cell (586) 255-2556 
Email: 

SKILLS SUMMARY

 *  Excellent consulting, communication, and project management skills
 *  Extensive knowledge of systems integration and support
 *  Strong background in customer and vendor management
 *  Certified Information Systems Security Professional (CISSP) certification -
completion by December 2009 
 *  Microsoft Certified Professional 2000 (MCP) with Microsoft MCSE equivalent
experience 
 *  UNIX/C certified
 *  Novell certified
 *  ITIL certified
 *  MAC OS X 
 *  CISCO Networking and Security Solutions

EXPERIENCE

ITO Service Delivery Consultant III 
Hewlett-Packard/ General Motors Tech Center, Warren, MI June 2006 to Present
 
 *  Provided technical subject matter expertise for building a multi-site and
multi-client environment for GM  's Pre-Production Operations that consisted of 4
sites and 150 workstations.
 *  Led the onsite installation and deployment of Windows XP workstations and
Windows 2003 servers at GM  's UK Advanced Design Studio.
 *  Designed and implemented MacAfee Antivirus server solution for GM  's
Advanced Design clients in North Hollywood, CA and the UK.
 *  Researched and engineered Microsoft Windows XP custom build solutions for GM
 's Pre-Production Operations.
 *  Acted as liaison between Computerized Numerically Controlled (CNC) software
vendors and GM  's Pre-Production Operations to ensure the satisfaction and
management of customer software requirements.
 *  Developed, implemented and managed 72 Apple workstations.
 *  Served as Lead Support Engineer for 2 Apple servers.
 *  Responsible for security administration, antivirus management, and
vulnerability assessment for General Motors Information Systems & Services
(IS&S).

Infrastructure Analyst 
EDS/Managed Network Security Services, Auburn Hills, MI Sept. 2005 to June 2006
 
 *  Configured, implemented and administered 36 Cisco ASA/PIX security
appliances for 5 EDS clients.
 *  Served as liaison between software engineering and Cisco hardware vendors.
 *  Formed and maintained customer relationships in a multi-client environment.
 *  Provided 24 hour infrastructure security support. 
 *  Led security overview team for managing over 80 client service requests for
security risk analysis and change control per Quality Management System (QMS)
guidelines.

Applied Specialist 
EDS/General Motors Design Center, Warren, MI April 2000 to Sept. 2005
 
 *  Responsible for vendor management relations (MAC Professionals) for entire
General Motors Design Center.
 *  Operated as liaison between software and hardware vendors and General Motors
design staff, providing technical leadership for current and future
technologies.
 *  Evaluated and established Retrospect as the backup and restore (BUR)
solution for the Apple user community.
 *  Developed customer relationships for General Motors Design Center, which
required learning customer roles and responsibilities and documenting process
flows and client needs.
 *  Integrated and managed video editing system for the General Motors Show Car
Team.
 *  Maintained and supported all of General Motors Design software and hardware
systems.
 *  Directed integration of all Apple hardware and software at General Motors
Design Center. 
 *  Provided application support for Alias, and UG.
 *  Functioned as Systems Administrator for Apple (MAC) platform.
 *  Supported remote sites in England and California.

Network Specialist
Computer Science Corporation HealthCare Group, Southfield, MI Oct. 1999 to April
2000 

 *  Served as Project Manager for national migration of all CSC Healthcare Group
sites to the Windows 2000.
 *  Successfully led team for Remote Access (RAS) and Cisco hardware and
software migration in Michigan, New York and Alabama. 
 *  Integrated healthcare systems servicing thousands of customers.
 *  Developed Cisco and Windows 2000 platform solution that provided a cost
savings to CSC Healthcare Division of approximately $70,000 per year.
 *  Managed integration of Cisco hardware for CSC Healthcare Division.
 *  Provided server management for HP-UX Platform. 

Systems Integrator/Systems Administrator 
EDS*LANS Administration Group, Troy, MI June 1994 to Oct. 1999

 *  Integrated and managed EDS HPS (Human Performance Services) division
TIMELINE application.
 *  Researched, configured and implemented Veritas-BackupExec as the backup and
restore (BUR) solution for Novell Netware servers.
 *  Operated as Lead Technologist for maintaining support of the entire Midwest
recruiting LAN and applicant tracking system.
 *  Provided server administration and support for over 5000 clients, heading 20
NetWare server migrations to Windows NT.
 *  Integrated Solutia/Monsanto customer  's remote communications systems into
EDS infrastructure.
 *  Implemented the ISO 9001 Quality Assurance Management System for over 200
people. 

EDUCATION

Bachelor of Science in Management Information Systems (MIS)
Oakland University  *  Rochester, MI, June 1999

UNIX Administration Training Program
Marygrove College  *  Southfield, MI, April 2000

Microsoft Certified Systems Engineering Training Program
Walsh College  *  Troy, MI, July 2001

EDS Project Management Training Program
Electronic Data Systems  *  Auburn Hills, MI, Sept. 2003 

CISSP (ISC2) Training Program
Hewlett-Packard  *  Madison Heights, MI, Dec. 2009 (expected completion)