SANDEEP HUKKU
Career Summary
• Over 10 years of IT experience with 5 years as Business Analyst and
Requirement Analyst specializing in business process engineering and software
development in Telecom and Automotive.
• Superior interviewing skills and experience conduction JAD sessions.
• Strong experience in gathering Business Requirements and documenting them
according to Business Requirement Specifications by employing Unified Modeling
Language (UML) and Rational Unified Process (RUP) methodology.
• Strong experience in writing Use Case Specifications, Functional Requirement
Specifications (FRs), High Level Design Specifications (HLDs), Technical
Requirements Specifications (TRs) and Requirements Traceability Matrices (RTMs).
• Expert in process modeling using UML Diagrams such as Use Case Diagrams,
Activity Diagrams, Business Process Models, Work Flow Diagrams, State Chart
Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), and
Process Flows (Business and System).
• Strong experience in performing Gap Analysis, Feasibility Analysis, Impact
Analysis, Risk Analysis, Risk Management Plans, Business Process System and
Cost-Benefit Analysis.
• Helped manage change management across the entire consulting process from
project conceptualization through project delivery, performing Software
Development & Implementation Management in diverse business & technical
environments, with demonstrated leadership ability and excellent visual, oral,
and written communication skills.
• Good understanding of Project Life Cycle, with outstanding skills in project
planning, workflow, execution, control and resource balancing as well as the
ability to support multiple simultaneous short-term projects. Strong working
experience with MS Access, Visio & MS Project.
Technical Skills
Operating Systems • Windows NT/9.x ,MS-Dos
• Windows, Novell • Win2003 XP
• UNIX Linux
Applications • MS Visio MS, Office 1994- 2007
• Project 2000 -2003, GroupWise
• Outlook Lotus notes
• List Serve, Oracle 9i • RUP, Agile, Waterfall - methodologies
• ITIL , CSE, CMMI
• PMO methodologies, CRM
Modeling Tools • Rational suite (RUP, Rose, Requisite Pro
• Clear Quest ClearCase) • MS Office Suite,
• Agile, MS Visio,
• UML, MS Project,
Software Methodologies • Agile , RUP , Waterfall • Six sigma Processes
Languages • HTML SQL, JavaScript • Visual Basic, Web Sphere, IIS, PL/SQL
Professional Accomplishments
Acxiom Corporation, Southfield MI December 2007 to June 2008
Business Systems Analyst
Acxiom Corporation is a Global Interactive Marketing Service Company. They house
GM customer database and provide CRM services to GM by running campaigns. BA is
tasked to gather requirements from the GM CRM leads and other GM Performing
Suppliers (Steak Holders), document requirements and provide feedback to Acxiom
developers to make updates to the database.
Responsibilities:
• Collected, understood, and transmitted the business requirements for the
project, and translating these into functional specifications.
• Conducted interviews and JAD sessions with steak holders to elicit
requirements.
• Worked as Project Coordinator between Onsite and Offsite team.
• Wrote Use cases and Work flow diagrams for effective plans.
• Acted as a liaison between the business, Subject Matter Experts and technical
team.
• Got involved in developing the High Level Design Documentations along with
technical lead using UML like Class, Sequence and Activity Diagrams.
• Performed Gap Analysis, Cost Analysis, identified constraints in the existing
system and suggested methods to overcome them.
• Used Rational Requisite Pro tool to baseline the prior release requirements
and also used as a version control for documentation.
• Implemented SDLC which included requirements, specifications, design, analysis
and testing utilizing RUP methodology
• Prepared weekly status reports for Enhancement Requests to the project team
that was used in efficient tracking and monitoring of open issues of the project
• Worked with GM CRM team to gather requirements for CRM Everest Database.
• Wrote requirements document for CRM Change Request for GM CRM database called
Everest.
• Held discussions with GM stakeholders for updating GM CRM environment.
• Created use cases that for the changes discussed.
• Helped built and update effort estimates for PM.
• Communicated software requirements with offsite and offshore Programmers.
• Updated requirement templates for other BA to follow.
• Collaborated meeting between GM, IS&S- IBM. Wipro and Digitas to gather
requirements and create Business models.
• Updated GM document according to SDP-21 methodologies.
• Adhered to GM – Vendor SLA requirements.
• Developed network and data flow diagrams for the network environment.
• Wrote process for operations to follow to support CRM environment.
• Elicited, analyzed, validated, specified, verified, and managed the real needs
of the project stakeholders, including customers and end users.
• Acted as a requirements engineer, requirements analyst for GM CRM Database
changes.
• Served as the conduit between the customer community and the Acxiom project
team.
Environment: AIM, Outlook, Lotus Notes, Rational Suite (RUP, UML with Rational
Rose, Rational Requisite Pro, Rational robot), Agile, Windows 2003/XP, MS Project
MS Visio & MS Office.
AT&T/GM, Southfield MI January 2007 to December 2007
Business Analyst/ Process Engineer
The Telecommunication giant contracted with GM to provide Telecom services to GM
sites all over the world. BA was responsible for managing the Statement of Work
as per SDP-21 methodologies and format the deliverables in accordance with ITIL
methodologies. Validate requirements extracted with the stakeholders and inform
and train AT&T staff to support the Telecommunication Integration Management
structure for GM.
Responsibilities:
• Gathered requirement, conducted interviews, and created documents.
• Conducted interviews and JAD sessions with steak holders to elicit
requirements.
• Performed Cost Benefit Financial Analysis for effort estimates.
• Supported IT operations, Change Management and Configuration Management.
• Developed Policy and Procedure guide for Incident and Problem Management in
accordance with AT&T methodologies from the Statement derived under GM GSC37
contract.
• Managed group of ten Incident & Problem Managers.
• Worked with the network integration team TIM (Telecommunication Integration
Management) AT&T group.
• Defined the maintenance of Global Due Diligence Processes between GM and AT&T.
• Gathered Functional Process Documentation from AT&T Partners and Client.
• Supported AT&T /GM new Processes in TIM transition. Assisted with Definition
of End State Processes.
• Analyzed harmonized and reworked the processes gathered from AT&T partners.
• Integrated Partner Processes into End State Processes
• Identified AT&T’s role with in the GM-GSC-37 project, and driving deliverables
to completion.
• Worked with IBM-IIM/OM to drive TIM.
• Created Root Cause Analysis and Corrective Actions documents.
• Attended GM-IBM phone calls and presented, open problems and spoke to the
resolution process.
• Compiled reports from Performing Suppliers and followed up with Performing
Suppliers for corrective action.
• Experienced in all ITIL methodologies and practices
• Attended corrective action meetings with GM officials and reported back to
Performing Suppliers with updates.
Environment: AIM, Outlook, Rational Suite (RUP, UML with Rational Rose, Rational
Requisite Pro, Rational robot), Waterfall, Windows 2003/XP, MS Project MS Visio &
MS Office.
Ford Credit, Southfield, MI November 2005 to December 2006
Business Analyst
The Ford Financial Institution needs 24/7 availability. BA was responsible for
helping manage Ford infrastructure and write advisories after the incidents. Help
gather requirements from users and managers for to scope needs for software
deployment tools and drive changes to the Remedy ticketing system that was being
updated for Help Desk to support ITIL infrastructure.
Responsibilities:
• Gathered requirement, conducted interviews, and created documents.
• Conducted interviews and JAD sessions with steak holders to elicit
requirements.
• Performed Cost Benefit Financial Analysis for effort estimates.
• Wrote Advisories on issues affecting many users
• Managed Critical Situations and Disaster recoveries issue
• Prepared Production Status report that depicts IT incidents for Management
• Conducted internal audits for all IT members
• Managed site outages and work with different group to resolve issues.
• Monitored different applications, routers and servers for activities
• Worked with server, applications and network group on changes implemented.
• Monitored helps desk calls and watch for any pattern of calls that depicts a
system is down.
• Paged groups in case of outages pass on information to other groups.
• Opened phone lines and preside on phone meeting to brainstorm resolution on
different outages
• Monitored Telephony group for network breakages.
• Documented information from users and provide feedback to users and
developers.
• Managed a group of six IT advisors.
• Monitored the entire North Americans operations of Ford and Ford credit.
Environment: Messenger, Lotus Notes, Rational Suite (RUP, UML with Rational
Rose, Rational Requisite Pro, Rational robot), Remedy, Waterfall, Windows
2003/XP, MS Project MS Visio & MS Office.
Toyota Motors, Ann Arbor MI January 2005 to November 2005
Systems Analyst
Toyota Technical Center house design engineers working with CATIA and CAD
applications. I provided Windows CAD and UNIX support to users
Responsibilities:
• Acted as level 2 & 3 network support for Windows and Application Support.
• Working with GroupWise, Novell Systems and Active Directory,
• Helped support Network, or Data Center environment.
• Worked with internal and external clients in resolving IT issues.
• Worked with Mainframe, TSO, CICS, and SERVICECENTER.
• Helped troubleshoot/resolve client problems with PC hardware and software.
• Helped with dispatching and managing vendor work processes for printers and
servers.
• Carried 24X7 pager and supported Incident and Request Management.
• Tracked Incidents and Problems with Tracking software (Remedy, Peregrine)
• Worked with Knowledge Management software.
• Worked with Microsoft Windows and UNIX severs.
• Helped maintains file backups, Performed security audits and resolved rights
issues.
• Maintained Help desk inventories that included; toner inventory, supplies,
PCs/laptops, phones & printers.
SBC, Troy MI February 2004 to January 2005
Systems Analyst
Support Analyst provided Level 1 and 2 IT support to the SBC sales staff working
on the East Cost.
Responsibilities:
• Supported over 25000 SBC Sales person and office users.
• Created and managed Windows NT, Active Directory, Outlook and Exchange Server
user accounts.
• Worked with RUTIL (remote access service) on windows to trouble shoot and fix
issues.
• Opened and help resolve tickets on REMEDY for users.
• Developed databases on Access and oracle.
• Configured, installed & fixed Routers, Hubs, and Bridges.
• Upgraded network hardware and software components as required.
• Installed, upgraded, and configured network printing, directory structures,
rights, security, and software on File Servers.
• Responded to the needs and questions of users concerning their access of
resources on the network.
GM-ONSTAR, Troy MI September 2002 to March 2004
Subscribe team IT Analyst
Responsibilities:
• Supported GM user accounts on NT and Outlook domain
• Worked with Remedy and ARS ticketing system
• Resolved Win 9X, NT and 2000 issues.
• Resolved network issues in Windows, Novell and UNIX environment.
• Installed Windows OS on PCs and created user accounts.
• Updated OS patches installed new software updates.
• Helped support Call center accounts
• Provided 2nd and 3rd lever help desk support to users
VEST, Inc. Troy MI January 1998 to May 2002
Systems Analyst
Responsibilities:
• Provided PC Network, OS and hardware technical support.
• Provided Network Routers, Hubs, Bridges support to configure / Install &
Trouble shoot issues.
• Upgraded network hardware and software components as required.
• Installed, upgraded, and configured Network Printing, Directory structures,
rights, security, and software on File servers.
• Answered questions by users concerning their access of resources on the
network and operation of various software programs.
• Stayed abreast of changes in user/system and software/hardware requirements.
• Monitored infrastructure and helped keep IT structure up-to-date.
• Installed custom applications and update software applications as required.
• Managed memory usage of the network, network printing, and network technical
resources
• Maintained backups of files, security, and rights.
Education
Bachelor of Science & Management Information Systems
Wayne State University, Detroit MI – 1999 - 2002
IT Trainings
Oracle 9i DBA
Business Analysis
Visa Status
US citizen
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