Experienced Service Rep
1061 Hendricks Dr. Onaway, Mi  49765	Phone 231-625-1949
E-mail [Send email using form at bottom]
      Michael J Riley
Objective	Seeking  the position of Customer  Services Rep/ Remote Ofc Sales Rep
Education	       Our lady of  Loretto Grade School             Detroit,
Michigan
       Benedictine High School                            Detroit, Michigan  
(college prep)
       Western Mich Univ.                                    Kalamazoo, Michigan
(Bus Admn.)
       Dale Carnegie Course
       Penn Foster Univ.  Online Courses
 	


Interests and activities	Using computer, woodworking, reading 
Work experience	  Michigan Bell Tel. Co/Ameritech	Detroit, Michigan

Service Rep, Installer/Repairman/ Cable Technician
•	Service Rep (sale of services and collection of  accounts both residential and
Businesses.
•	While in this position was responsible for implementing and executing a highly
successful program with high profile accounts with respect to collections which
increased revenue for office substantially.
•	Was also serving on “Customer Escalation Team” to resolve customer issues due
to roadblocks interdepartmentally.
•	Installer/Repairman ( installing and repairing of  Mich. Bell Telco services
on premises both in homes as well as businesses
•	Cable Technician (responsible for maintaining company facilities for providing
services to customers.)
•	Currently acting as Independent Sales Rep for global/ nationwide freight
corp.
•	Currently have a fully functional virtual office (internet cable modem,
dedicated fax line, separate land line and can print my own postage as well.
•	Also spent 3 years marketing  air purification systems for EcoQuest
int’l.(working from my home office)
Hobbies	Travel, woodworking, computers  reading and fishing
Summary of qualifications	I believe that my tenure with the above employer
reflects my abilities and dedication to helping customers and providing support
to resolve any issues they may have.


Accreditations and licenses	Indoor Air Specialist while working for EcoQuest
Int’l

References available upon request.