Rachel Taylor Kersey ITIL, MOUS, MCSA, MCSE W2K, MCSE W2K3, MCDBA
6450 W. Stoll Road
Lansing, MI 48906
Cell # [Send email to request phone number] 19-5904
mailto:[Send email using form at bottom]
Objective
To find a stable yet challenging position where I can use as well as further my
extensive IT experience.
Certifications
Microsoft Certifications:
MCP in Windows 2000 Professional
MCSE in Windows 2000
MCSE in Windows 2003
MCSA in Windows 2003
MCDBA in SQL Server
ITIL Foundations Certification
Microsoft Mous Certifications:
Word 97 Proficient
Word 97 Expert
Excel 97 Proficiency
Excel 97 Expert
Power Point 97 Expert
Access 97 Expert
CBT Certifications:
Notes 4.5 Calendar, Schedule & Internet
MS Outlook 98 Proficient User
Lotus Notes R4.5 Fundamentals
Lotus Notes R4 Fundamentals
Lotus Notes R5 Fundamentals I
Lotus Notes R5 Fundamentals II
Lotus Notes R5 Server Administration and Network Configuration
Lotus Notes R5 Directories, Users, Groups and Migration
MS Word Proficient 97
MS Word Expert 97
MS Excel Proficient 97
MS Excel Expert 97
MS Access 97 Part 1
MS Access 97 Part 2
MS PowerPoint 97
Word for Windows 95
MS Excel 2000 Proficient
Professional experience
11/06 - Presently
EDS (Electronic Data Systems)
Lansing, MI
Server Systems Administrator Advanced:
Support all local manufacturing operations plant server and application systems
in a direct client facing role. All aspects of server and systems support,
including hw, applications, software and O/S installations, upgrades. MS
Patching, and configurations for ALL plant devices, 750. Support EDS/GM System
Tools, Monitoring and Applications, QIP IP/Networking, BMC Patrol, NNM and HP
Openview Monitoring, Radia Software/Patching, TVM (threat and vulnerability
management) Owner, eInventory and Veritas Netbackup Owner. Disaster Recovery
Planning and Documenation. ISO Documentation. Create, champion and follow the ECM
(Engineering Change Management processes. Run change control meetings. Perform
incident/problem resolution and related processes including RCA (route cause
analysis). Follow and perform Incident, Problem and Release Management
functions.
11/03-11/06
Keykert USA, Inc.
Webberville, MI
Network Administrator (Sole support contact):
Manage site wide IT decision, support, contracts, service from 3rd party, etc.
Support network functionality including but not limited to configurations,
hardware, and software. Quoting of hardware, software and warranty contracts.
Building of all pc's, servers, racks. Support of phone hardware, lines,
configurations. Support all local plant employees in daily IT needs, requests.
Currently supporting Windows Server 2003, Windows XP on desktops, Citrix
Metaframe servers with ICA clients, Office 2003, Lotus Notes 6.5.4, VERITAS
Back-Ups v5.1, amongst several other software packages.
03/03 - 11/03
Freudenberg-NOK
Plymouth, MI
IS Support Specialists and Helpdesk:
Managed and supported end-users at multiple distribution facilities with a
variety of business applications and Information Technologies. Interface
directly with end-users, assess IS support issues, and work with other IS
technical staff to resolve. Provide IS management support, training,
documentation and system administrations/operations. Log, track, and resolve all
IS support issues to achieve high-level customer satisfaction. Conduct business
application training for all operations. Perform system
administration/operations of multiple technologies, including end-user accounts,
groups, security, policies, passwords, server performance monitoring, back ups,
sw/hw upgrades, installs, system patches, print queues, print servers and lotus
notes administration and development. Develop end-user documentation, procedures
and work instructions. Personally started the helpdesk and it's tracking
systems.
12/99 - 03/03
EDS (Electronic Data Systems)
Lansing, MI
Lotus Notes System Administrator:
Perform daily administrative tasks, including log reviews, account, group and/or
database creation, system accessibility issues, and server software maintenance.
Perform user support issues for users within organization, as well as the 80,000
users nation wide. Ability to quickly learn unique environment composed of
databases hosted on a Lotus Domino backend, with users accessing the system via a
Lotus Notes client and/or a web browser. Support computer and server
administration functions. Familiar with Lotus Notes/Domino, MS Internet Explorer,
NT/2000, communication protocols, email, and HTML/Java/Visual Basic. Using tools
such as Arc Serve, Remotely Possible and PC Anywhere for server monitoring,
backup and repair/restores.
Windows 2000 Migration Team Lead:
Helped with the rollout from Windows 95/98 to Windows 2000, managed a team used
to do this, also the Lotus Notes R4.6 to R5 as well. Put users in correct OU in
Active Directory, put users in correct group in Netware Admin to set the
migration tool off. Worked with after migration question, problems, and support.
Printer queue changes and mappings. Created an Access database from scratch to
create user profiles for the migration. Including the initial tables, then
queries to final reporting format and simple forms.
Help Desk Coordinator/Lotus Notes SME (subject matter expert):
Provide 1st point of contact support for General Motors employees with a
personal 80% first pass resolution rate. Supporting configurations and
administration of: Compaq and HP Hardware, Desktop and laptop pc's, RAS, GMOL
Internet/Intranet, Wan/Lan Support, Lotus Notes, Mainframe-AS400, Move/Add/Change
Requests, Password resets, Printer mapping and connectivity, WIN NT/95, 98, & 00;
Novell 4.x environments and numerous software applications. Specialized in Lotus
Notes configurations and administration. Microsoft Office 97 Mous Exam
Certifications achieved.
06/99 - 02/00
McLaren Health Care Corp.
Flint, MI
Associate Information Services Analyst:
Assist in the analysis, evaluation, troubleshooting and resolution of clinical
and/or financial applicational problems. Participate in the installation and
support of new application implementations and upgrade rollouts. Assist in the
installation and maintenance of databases and database dictionaries. Provide
software and hardware client services to MHCC. Assist in the implementation of
corporate-wide telecommunications systems; evaluation of new data technologies
and the development of network plans. Systems/applications supported: AS400,
mainframes, and multiple software applications.
07/97 - 07/98
General Motors (Contract)
Lansing, MI
Production Readiness Coordinator:
Management of SQE's and their reporting data to keep them on scheduled plans.
Doing things like answer incoming calls regarding computer applications, and
mainframe systems, help users with the problems and training on the newly
implemented IT reporting solutions. With the SQE's (Purchasing) information
created and maintained an Access database to run queries, reports, and macros for
the Buyers, Supply Quality Engineers, and upper management staff. Reported
updated information in staff meetings for upper management and sent various
reports via Lotus Notes. Educated incoming staff and updated current staff on
mainframe, Access database use and other various applications as needed.
02/93 - 07/97
Dr. Eckert DDS
Okemos, MI
Office Manager:
All aspects of dental office management, including but not limited to, a/r, a/p,
payroll, invoicing, inventory, ordering, general ledger, managing staff (3),
scheduling, and record keeping.
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