AREAS OF KNOWLEDGE AND SKILLS
Microsoft Office 2007 (Word, Excel, Powerpoint, Access, Publisher)
Mail merge & forms
Multi-line phones
Internet/Email
Basic accounting
Inventory maintenance
Scheduling/Organization
Problem solving
Office machine troubleshooting
WORK HISTORY
Assistant Office Manager (volunteer), Alano Club South 06/08-present
•Input data into spreadsheet for community service workers hours performed.
•Coordinate work schedules for workers.
•Direct & lead workers on tasks to be completed.
•Operate cash register in bookstore.
•Maintain & update inventory levels in bookstore, snack counter.
•Complete & log daily cash counts at start/end of shift.
•Design flyers, brochures and newsletter.
•Order supplies from vendors.
•Answer phone.
Customer Service Representative, Valspar 05/05-03/08
•Answered 80-120 calls per day from customers.
•Input customer information, informed them of service request form being sent.
•Called customers to verify needed information.
•Coordinated the processing of service requests received from after hours
message center.
•Maintained spreadsheet to track number of service requests.
•Organized and maintained internal department memos.
•Designed single spreadsheet of all protection plans and their coverage for
internal use.
•Processed service request forms according to customer’s protection plan
coverage.
•Informed customers the outcome of their request, review coverage with
customer.
•Assisted coworkers with escalated calls from dissatisfied customers.
•Suggested frequently resource-saving opportunities to supervisor.
•Assisted mailroom staff, sorting mail according to specific criteria.
•Designed and distributed safety awareness calendar for entire company
division.
•Volunteered for special projects.
•Participated in Six Sigma seminars.
Marketing Assistant, Grand Rapids Sash & Door 05/99-04/05
•Created and maintained bills of material, part numbers, descriptions and
pricing.
•Designed and assembled distributor catalog updates, delegated as needed.
•Uploaded catalog pages to printing company via their website and coordinated
with the printer project fulfillment.
•Designed advertisements, brochures and presentations.
•Transferred and maintained distributor catalog on company website.
•Assisted customer service representatives with questions or problems.
•Authored monthly newsletter.
•Maintained inventory of company forms and literature.
•Trained employees on the use of ordering door systems.
•Conducted presentations to management for special projects.
Purchasing Assistant, Grand Rapids Sash & Door 11/93-05/99
•Transmitted window orders and changes to Andersen Windows Corporation and
assisted three branches in ordering process.
•Verified order acknowledgment accuracy, tracked late shipments and updated
purchase order shipment arrivals.
•Communicated regularly with vendors, receiving departments, sales staff.
•Coordinated barcode implementation and database maintenance.
•Maintained vendor Material Safety Data Sheets.
•Trained new employees in purchasing department on purchasing system.
EDUCATION
1997-1999 Bachelor of Science, Business Management, Davenport University, Grand
Rapids, MI
1991-1992 Associate of Applied Science, Business Administration/Computer
Information Systems, Jordan College, Grand Rapids, MI
REFERENCES
Kimberly Upton, Office Manager, Alano Club South
256 Celia SW, Wyoming, MI 49509 [Send email to request phone number] 47-1100
Kathy Tabor, Customer Service Manager, Valspar Corporation
4999 36th St SE, Kentwood, MI 49512 [Send email to request phone number] 22-3805
Gregory Buzalski, Director of Purchasing, Grand Rapids Sash & Door
2258 Randall, NW, Walker, MI 49544 [Send email to request phone number] 53-9395 |
