Michael Ladochi
1330 Revere
Troy, MI 48083-6116
[Send email to request phone number] 08-1304
e-mail:[Send email using form at bottom]
Objective: To capitalize on proven systems and software design and development
expertise utilizing my analytical, technical and creative skills and diverse
experience to meet corporate objectives.
Professional Summary
Skilled Information Technology (IT) Professional with more than 24 years of
industry experience. A decisive, results-oriented innovator in the design and
development of cost-effective delivery and processing systems, enhancing
operational efficiency, customer service and quality control. Highly organized,
detailed and logical implementation/project manager accustomed to challenge and
responsibility. Skilled in design, development and implementation of large-scale
projects spanning multiple systems and operations. Operating style characterized
by high energy level, analytical and creative problem solving and a
results-orientation. Experienced in identifying and translating organizational
needs into effective action and adept at bringing concepts to reality. An
assertive, confident team player and leader. Demonstrates ability to translate
corporate objectives and goals into and communicate complex ideas and concepts,
promote acceptance with all interests and authority levels. Effective in dealing
with vendors and external resources.
Education
Walsh College Of Accountancy And Business Administration 09/1991 – 04/1994
Bachelor of Business Administration, major: Finance
Technical Skills
Hardware/Operating Systems:
• UNIX, AS/400, IBM Mainframe 0S/390, Microsoft XP/2000/NT, Parity VOS, Unisys
V-Series Mainframe, Periphonics VRU, Dialogic, Unisys BTOS OS, HP CP3680
Databases
• Oracle 10g, Oracle 9i, DB2, XML, MS-Access, SQL Server, flat files, Unisys
DMSII
Desktop Applications
• MS-Word, MS-Excel, MS-Access, MS-PowerPoint, Seagate Crystal Reports,
MS-Project, MS-Outlook, Visio, TOAD, Oracle Discoverer, Informatica Power Center,
DataFlux Data Profiler, Stylus Studio, SecureCRT, SecureFX, FTP-Pro, FileAID,
Salesforce.com
Career Highlights
TekPartners at Walt Disney World. 10/2008/ –present
I.T. ETL Conversion Developer
• Develop conversion programs and methodologies to transform existing resort and
reservation data into new database structures. Analyze existing source data and
work with Data Architect using ERStudio to interpret the physical and logical
data models. Data is stored in DB2 on AS/400.
• Utilize IBM DataStage to create conversion programs.
• DataFlux used to profile data
R.L. Polk & Co. 10/2004 –03/2008
I.T. Lead Developer/Analyst
• Lead the technical migration of all software and processing from an IBM
mainframe environment to a UNIX platform utilizing Oracle databases. Analyzed
existing source data and worked with Data Base Administrators (DBA) using
ERStudio to develop the physical and logical data models. Created SQL Load
scripts to load data into Data Marts.
• Developed Informatica ETL Mappings to migrate data from mainframe and flat
file applications to Oracle applications. Files were loaded to various data
stores and ultimately the Operational Data Store. The total storage space of the
Master Data Warehouse exceeded 13 petabytes.
• Updated metadata as required.
• Researched and profiled incoming data to understand the contents of the data
to insure quality and integrity
• Created and maintained ETL mappings to convert Oracle data to/from XML
format.
• Utilized DataFlux data profiling tool to analyze and review data for integrity
and statistical purposes.
• Familiar with components of Service Oriented Architecture.
• Highly effective in working with vendors. Worked with vendors from Oracle,
DataFlux and Informatica to determine appropriate solutions to migrate Polk’s
data from the mainframe to Oracle.
• Managed a team of 7 programmers who responsibility was to extract data from
mainframe files according to customer specifications.
COMPUWARE CORPORATION 01/2000 –10/2004
Lead Systems Analyst, Call Center / Interactive Voice Response (IVR) Systems
• Responsible for the implementation of a new call center infrastructure for the
Detroit Headquarters relocation including vendor selection, system design through
to implementation. Requirements include connectivity to multiple global call
centers.
• Researched the use of internet, e-mail, and fax capabilities within the call
centers to provide alternative methods of customer communication. It was later
decided to not expand to these functions as it became cost prohibitive.
• Responsible for the design, development and on-going support of Call Center
Interactive Voice Response (IVR) applications and the progression to an expanded
Customer Relationship Management (CRM) system featuring web, e-mail and voice
functionality. Utilized CTI interfaces to legacy mainframe systems to route
calls to 300 agents nationwide employing remote ACD technology.
• Conduct all user design and interface meetings as well as presenting new
products and solutions to customers.
• Designed, developed and implemented a new voice system enabling professional
staff employees to call and enter assignment information interfacing to legacy
systems. This system provided new reporting which resulted in the elimination of
two full-time positions contributing to significant cost savings and quicker
turnaround.
• Planned, designed and implemented replacement Help Desk application utilizing
ACD functionality to facilitate call queuing.
• Maintained and enhanced Human Resource IVR application to allow employees to
choose benefit elections as well as to review their current selections. This
application interfaced to the corporate Human Resource Oracle based system
significantly reducing live agent telephone inquiries and eliminated manual
paperwork processes.
• Responsible for the configuration of Windows NT IVR server hardware, Dialogic
telephony boards, and Parity VOS development software. Designed their
connectivity to NEC 2400 PBX and ACD systems, IBM OS/390 legacy applications,
Oracle and Microsoft SQL Server.
• Team Lead for ACD and IVR implementations for Compuware’s Detroit Headquarters
site.
STANDARD FEDERAL BANK 07/1986 – 01/2000
Subsidiary of ABN AMRO
Lead Technical Specialist, Branch Automation Systems 1999 - 2000
• Responsible for software development utilizing Mosaic Financial Basic
object-oriented programming for teller and platform systems for 5 banks running
on a Window NT platform.
Applications Group Manager and Conversion Specialist 1996 - 1999
• Responsible for data conversion of 4 in-house systems at Standard Federal Bank
to ABN AMRO common systems as a result of the bank’s acquisition. Analyzed
requirements and developed necessary software and procedures.
• Served as Team Leader for conversion of in-house credit card processing system
and portfolio to third party processor utilizing Microsoft Project. Coordinated
efforts between multiple banks and vendors.
• Served as Team Leader for conversion of in-house Wire Transfer system to a
common ABN AMRO system.
• Concurrently managed credit card, debit card, wire transfer, online exception,
official check and online collection application systems and programmers while
performing conversion tasks of these systems.
• Merged acquired institutions’ credit card portfolios into Standard Federal’s
portfolios. Determined requirements, performed analysis and developed necessary
software and customer correspondence.
Special Projects Manager 1993 - 1999
• Managed and directed systems development, design and implementation of new
system initiatives as directed by the bank insuring compliance with corporate
standards.
• Implemented a replacement wire transfer system. Responsible for vendor
selection, interface design, development and implementation between BTOS
client/server and Unisys mainframe systems as well as requirements with Federal
Reserve Bank of Chicago.
• Developed, designed and implemented in-house Online Exception processing
system based upon user’s requirements resulting in significant cost savings.
• Led development and implementation of Interactive Voice Response System to
allow customers to access account information utilizing both touch tone and voice
recognition. Assisted in vendor selection and customer marketing initiatives.
Designed all programming interfaces between Periphonics IVR and Unisys
mainframe.
Lead Programmer/Analyst 1987 - 1993
• Assisted in effort to convert Standard Federal’s credit card portfolio from a
third party processor to an in-house system. Heavily involved with software
vendor to insure that all conversion efforts met user requirements. Analyzed and
developed software to interface to multiple, existing mainframe based systems.
• Continued to serve as Lead Programmer/Analyst following the conversion
implementing software enhancements as well as insuring regulatory and
governmental compliance.
• • 1986 – 1987
• Lead Programmer/Analyst for Demand Deposit, ATM, Home Equity Line, Credit Line
and Official Check applications. Developed and maintained software in COBOL on
V-Series mainframe.
• Assisted in the conversion of Standard Federal from a private company to a
public company.
WARREN CONSOLIDATED SCHOOLS 02/1985 – 07/1986
Programmer/Analyst
• Programmer/Analyst for educational and financial applications on Burroughs
B-5920 mainframe.
Miscellaneous
• Proficient at installing and maintaining most desktop applications.
• Six Sigma Green Belt certification received 2005. |
