DAVID A. POSTMA 	
 [Send email to request phone number] 44-5016  ∙  [Send email using form at bottom]  ∙  Grand
Haven, MI

 Professional Profile – IT Project Manager / Software Implementation
•	Results-driven, highly-adaptable professional with 19 years of experience in
the computer software industry, 7 of those as a Software Implementation Project
Manager.  
•	Proficient in team leadership, software lifecycles and applications
development, project management, project tracking, resource planning, and
technical support. 
•	Excellent written and verbal communication skills with a proven ability to
translate customer needs into effective software solutions.
•	Outstanding manager of programming personnel using specialized skill and
perspective gained from vast programming experience. 
•	Disciplined self-starter with 8 years of experience in telecommuting and in
managing and monitoring other home-based office telecommuters for superior output
and efficiency.
•	Certified Software Tester by ISTQB (International Software Testing
Qualifications Board)

Professional Experience
Project Manager (April 2002-May 2009)	Gomembers, Inc., Oakbrook,
Illinois
Successful Project Manager for Gomembers, Inc., one of the largest association
software companies in the United States
(http://www.gomembers.com/company/the_company.html). Responsible for client
interaction from project inception to completion, coordination of personnel and
capital resources across multiple projects, staff utilization, and achievement of
revenue targets. 
Oversaw project management for over 200 clients. 
Project Manager for large customers (organizations representing over $100,000
each in revenue). 
Assigned rescue of specific distressed projects.  A successful turnaround and
completion with restoration of customer confidence in the product and company and
customer retention resulted in every case. 
Advance to Project Manager was due, in part, to specific customer requests for
personal assistance in implementing their projects.  Proficiency in explaining
and demonstrating technical concepts and procedures to customers of all computer
skill levels sustained customer satisfaction throughout each of their projects
and led to these requests. 

Senior Software Developer (October 1996-April 2002)	Gomembers, Inc.,
Herndon, Virginia
Created and implemented custom software for a multitude of associations across
the country to comprehensively manage member databases including registry, record
keeping, subscriptions, billing, and notification functions.
Supported prior contracts with on-line, telephone, and on-site technical support
(over $500,000 in revenue).
Conducted customer training both on-site and on-line in company and custom
software, hardware systems, database functions, server access and a multitude of
other technological applications. 
Provided ongoing project management for over 40 clients. 
Created, developed and implemented programs utilized in supplemental modules to
AZ*Ware software to perform a great variety of functions including file
maintenance, updates, edits and deletes. 
Modified existing applications to execute specific custom functions per customer
requests. 
Upgraded and converted old client data to integrate with newly created or
modified software products. 

Programmer/Analyst (March 1990-July 1996)	Fitness Management
Corporation, West Bloomfield, Michigan
Created custom programs for accounting, contract processing, collections,
administrative and telemarketing departments for corporate division to automate
processes company-wide. 
Designed mail log input and tracking program, refund log input and tracking
system and payable receipt system. 
Established on-line user instructional tutorials for all newly launched program
systems.
Developed and improved COBOL programs for interaction with Jared graphics
package to produce weekly/monthly sales and productivity graphs.

Computer Skills
Desktop Application Software:  Microsoft Project, Excel, Outlook,
Office; CRM, Dynamics, PDK, and Front Page; Transoft USQL; Citrix; PC Anywhere,
GoTo Meeting On-line Meetings, and Convio On-line Broadcast Email. 
Programming Languages:  COBOL, HTML, Java

Education
Grand Valley State University, Grand Rapids: Pursuing Master’s Degree in
Computer Information Systems – 4.0 GPA.
Western Michigan University, Kalamazoo: Bachelor of Business Admin.,
Business Information Systems, Minor, Accounting (1989).
Post-Graduate: ISTQB (International Software Testing Qualifications
Board) Certified Software Tester.
	Member, Project Management Institute; currently pursuing PMP Certification.