Mark DelVecchio
28465 Cleveland Street Livonia, MI 48150
 [Send email to request phone number] 66-0984 * [Send email using form at bottom]

Objective:
A challenging position in the area of Information Technology or Business

Education:
Lawrence Technological University		                                           
Southfield, Michigan
Major: Information Technology	Minor: Business                
Certificate: Technical and Professional Communication	                          
                     GPA: 3.19                    
Graduated: December 2005

•	HTML
•	C++ Programming
•	Excel
•	Access
•	Adobe Photoshop
•	Visio
•	Symantec Backup Exec
•	VMWare Workstation
•	Adobe Illustrator	•	FrontPage
•	C Programming
•	PowerPoint
•	Adobe PageMaker
•	Project
•	SQL Server 2005
•	VMWare Server
•	Linux
•	Snagit
Technical Skills:

Work Experience:
July 2007 – June 2009
RCM Technologies							         Livonia, Michigan
Technical Administrator						 
•	Revise various IP (Intellectual Property) documents for the QAD MFG/PRO
application
•	Deploy MOSS 2007 application
•	Setup user groups in MOSS 2007
•	Upload/Check In/Checkout documents in MOSS 2007
•	Create folder structure in SharePoint and assign appropriate groups for
access
•	Perform backup of Microsoft SharePoint application using Microsoft SQL Server
2005
•	Assist in the deployment of a CRM (Customer Relationship Management)
application
•	Assist in the decision for a PSA (Professional Services Automation)
application
•	Run reports from PSA application for employees and external clients
•	Develop Procedural Documents for the QAD EAM application
•	Troubleshoot VMWare server problems
•	Create VMWare images
•	Troubleshoot Laptop/PC related issues
•	Configure servers for clients
•	Assist Application Consulting Manager with the scheduling of consultants
•	Assist Application Consulting Manager in the creation of Project Plans using
Microsoft Project
•	Interface with external clients to ensure timely resolution of problems they
are experiencing with the QAD ERP application  
•	Maintain equipment inventory log

March 2007-June 2007
INCAT (Contract with AB Heller)                                                 
      	         Milford, Michigan
Systems Support Engineer
•	Provide Active Directory support
•	Provide Microsoft Outlook support
•	Provide server support
•	Provide network support

September 2005-March 2007
INCAT (Contract with Toyota)                                              		   
Ann Arbor, Michigan
Systems Support Engineer
•	Answer phone at helpdesk
•	Log help tickets using the REMEDY system
•	Provide over the phone support for users
•	Provide individual support to users.  Many times this meant going to the users
workstation
•	Provide Novell support
•	Provide Groupwise support
•	Re-image loaner laptops
•	Provide printer and plotter support
•	Lead PC/CAD moves 
•	Setup PC’s for users
•	Setup CAD Workstations for users
•	Provide Lotus Notes support
•	Provide Active Directory support
•	Provide Video Conference support
•	Provide VPN support
•	Image PC’s using Norton Ghost
•	Image CAD workstations using ALTIRIS

June 2005-August 2005
Toyota Technical Center                                                         
                        Ann Arbor, Michigan
Information Technology Intern
•	Help create a parts database application
•	Update user guide for department
•	Revise various documents
•	Recover computer equipment 
•	Cell phone migration
 
January 2000-May 2005
Big Lots                                                                        
                  Commerce Township, Michigan
Office Coordinator                       
•	Balance cash drawers from previous night
•	Perform accounts payable functions
•	Perform bookkeeping functions
•	Stock merchandise
•	Customer service
•	Help with yearly inventory audit

Furniture Department Associate
•	Manage Furniture Department in absence of my supervisor
•	Assemble furniture for sale
•	Unload trucks weekly

Fall 1998-Winter 1999
Home Quarters                                                                   
                                       Novi, Michigan
Paint Department Associate         
•	Manage paint department in the absence of my supervisor
•	Balance out cash register at end of the night
•	Mix specialized paint for customers
•	Stock merchandise
•	Customer service