SUSAN P. BROWN
8924 Austin Ct. Residence: 269-323-8824
Portage, MI 49002 Cell: 269-823-9478

BACKGROUND SUMMARY

A reliable, enthusiastic professional with over 24 years experience in the
pharmaceutical industry. Major strengths in process improvements, developing
business relationships, and problem solving. Additional skills are: detail
oriented, oral and written communications, and entering computer data accurately.
A self-motivated, organized individual, who has been recognized by management for
interpreting needs and completing projects on time in a high pressure
environment. I thrive in a constantly changing work environment.

CAREER HISTORY

PFIZER, INC., Portage, Michigan 1984-2009
World's largest bio-medical research-based pharmaceutical company. Pharmacia
acquired Upjohn, who merged with Monsanto and Searle in 2000.

QO Sample Technician III (2002-2009) 
Accurately created and processed new samples for routine laboratory testing.
Maintained effective customer relationships and expertise in numerous computer
systems.

 * While department staffing was at 50%, assumed additional duties, while
maintaining current workload.
 * Developed and executed a team-based structure for annual inspection and
purging of FDA retained samples including investigation and resolution of
problems found during inspection with 100% accuracy.
 * Achieved a customer satisfaction rating of 99.9% by developing a high level
of proficiency on expedited requests such as pulling reference samples for the
complaint professionals and processing samples for laboratories.
 * Revamped sample processing system reducing processing time for each lot by
35%, improving profitability.
 * Trained 6 new employees to process lab samples and learn a wide variety of
computer-based programs, improving profitability.
 * Implemented new employee training program, dramatically increasing
productivity in unit.

QO Technician III - Batch Document Review (2001-2002)
Technical review of batch documents with high attention to detail. Assessed need
for improvements and implement changes.

 * Accomplished technical review of batch documents, with a high degree of
attention to detail, more consistently than 40% of other technicians in business
unit.
 * Questioned repetitive document errors and investigated individual
manufacturing areas by observing, analyzing and forming meetings to discuss
problem-solving, decreasing errors by 15%.
 * Initiated strong business relationships with leaders in production enabling
trusting interaction between groups, to troubleshoot and brainstorm ideas to
increase focus on completing documentation with 85% accuracy, exceeding
expectations.

QO Technician I, II, III - Technical Support (1993-2001)
Provided clerical support to Professionals and Managers including data entry,
record processing, filing, gathering data and satisfy customer needs. Advance
knowledge of computer systems and work processes.

 * Retained knowledge of multiple computer systems in order to retrieve, enter
and verify information from Quality Assurance Managers in a timely and accurate
manner.
 * Maintained and updated release databases on a daily basis with 99.9%
accuracy.

Information Processing Clerk (1984-1993) 
With high degree of accuracy, entered, retrieved and updated data on Control
Records System.

 * Developed and implemented a new filing system to organize "Control for
Information Sheets", data records, and other filing materials to locate on a
moment's notice, quickly improving problem-solving and customer satisfaction.
 * Created new forms and demonstrated data entry to 6 employees and accomplished
higher amount of daily record input with a high degree of accuracy.

GRIFFIN PEST SOLUTIONS, Kalamazoo, Michigan 1983 - 1984
Established in 1929, Griffin Pest Solutions is proud to be a Quality Pro company
working with Residential and Commercial pest solutions.
Terminal/Data Entry Operator on 990 Texas Instrument computer

UNION CAMP CORPORATION, Kalamazoo, Michigan 1978 - 1981
An American pulp and Paper Company and a private owner of timberland in the
United States. In 1999 it was acquired by International Paper.
Terminal/Data Entry Operator on IBM 3741/3742 system

S & C INDUSTRIES, Parchment, Michigan 1976 - 1978
Small pulp and Paper Company.
Secretary/Receptionist

COMPUTER AND TECHNICAL SKILLS

Microsoft Word I and II MPSS COLAS
BPCS IBM 3741 and 3742 ACCESS

EDUCATION AND PROFESSIONAL DEVELOPMENT

Attending classes to update Excel & Power Point. Kalamazoo Valley Community
College, Kalamazoo, Michigan. Honors.

Computer and Programming Courses. Davenport College of Business, Kalamazoo,
Michigan, 1983

Specialized Certificate in Medical Secretarial. Parsons Business School,
Kalamazoo, Michigan
Business Administration. Western Michigan University, Kalamazoo, Michigan.
1972-1973