2834 Whitewood St.
Ann Arbor, MI 48104
 [Send email to request phone number] 29.4798 (H)
425.466.1312 (C)

PROFESSIONAL EXPERIENCE

Computerized Litigation Support, Ann Arbor, MI 
CEO - 6/03 to Present 

Legal Process Consultant
*Provide consulting services to corporate legal departments, law firms,
governmental and educational organizations to assist them in the design,
development and implementation of electronic discovery, litigation support,
information technology programs, etc. *Collaborative development of program
design specifications, review platform and output business requirements; created
process flow and litigation management methodologies; researched data retention
management issues; security and policy issues relative to the transmission
manipulation, and production of electronic data with a specific focus on
metadata. *Strategic management of the business customer, IT and contingency
personnel to successfully achieve the development, launch and implementation of
an e-Discovery solution. *Provided paralegal, electronic discovery management,
including litigation support services to law firms and corporations identified
but not limited to as follows: *Ford Motor Company, Dearborn, MI - Developed an
e-Discovery program for Multinational product liability, pattern litigation,
managed budget in access of $1 million; *General Motors, Detroit MI - electronic
discovery and vendor management of multi-million dollar FTC, SEC information and
discovery requests; *Honigman, Miller, Schwartz & Cohen, Detroit, MI - Provided
paralegal and electronic discovery support for antitrust litigation, FTC 2nd
request and SEC investigations, etc. *Managed the daily supervision of upwards to
seventy-five paralegals, legal counsel, governmental agencies, and support
staff.

Electronic Evidence Discovery, Kirkland, WA
7/06 to 4/07

Electronic Discovery Support Manager
*Managed a national and global team of product support engineers, EED Mobilized
and Integration specialist, including training/technical writers, providing 24/7
consistent superior product support and training services to both enterprise and
hosted services clients. * Responsible for reorganizing the EED Support Services
Department by creating standardized procedures, policies, documenting processes,
service level agreements, workflows, communication protocols and implementing
best practices driving efficiencies in triaging client issue resolution.
*Analyzed client data and feedback for process improvement, standardization and
facilitating changes for product functionality, features and performance.
*Developed and managed both internal and external client training, issue programs
and regiments, including drafting manuals and related documentation.

Microsoft Corporation, Redmond, WA 
6/99 to 5/03

MSN/bCentral Program Manager (4/01 to 5/03)
*Microsoft Corporation's Legal Department integrated legal personnel into its
business units in an effort to provide greater support in managing and litigating
legal matters. *Manage and facilitate bCentral and MSN responses to requests from
worldwide governmental agencies, including law enforcement, subpoenas, and court
orders. *Designed and developed tools to track, store, manipulate, report, and
retrieve policy, privacy and legal related data. * Manage and draft bCentral
policy, privacy and training documents, data retention and records management;
including but not limited to conducting training with internal and external
groups in these areas. *Negotiated and drafted EULA, NDA, IT and vendor
agreements. *Manage Microsoft public and customer relationships, negotiate and
resolve conflicts, using advanced customer service skills to deflect potential
entanglements, successfully resolving the issue to achieve customer satisfaction
and finally driving customer feedback with the individual product groups for
continuous improvement.

Senior Litigation Paralegal (6/99 to 4/01)
*Responsibilities include litigation case management, strategy and successful
resolution on complex large scale, intellectual property, class action,
employment, product liability and anti-trust matters. *Propounded and responded
to, civil demands, and discovery and governmental requests. *Successfully
negotiated and drafted contract and settlement agreements. *Interface with
various client organizations, governmental agencies, and legal counsel, for the
strategic identification and analysis of litigation significant materials.
*Conducted legal and factual research and analysis; interviewed and prepared
witnesses for depositions and trial. *Managed and coordinated outside counsel
activities and legal expenditures. *Extensive involvement in pretrial, trial and
post trial remedies. *Tried small claims matters, attended hearings and made
court appearances on behalf of the company. *Negotiated contracts and interfaced
with client organizations, IT and vendors relative to drafting and implementing
EULA, NDA, IT and vendor agreements. *Facilitated the development and
implementation of processes, practices and policies relative to data management
and records retention.*Participated in the design, development and implementation
of a Litigation Support Tool to manage litigation and discovery in a more
efficient and cost effective manner, including tool training.

Southern California Edison, Rosemead, CA 
6/92 - 6/99

Senior Environmental Litigation Paralegal
*Interface with State and Federal regulatory agencies regarding environmental
compliance, orders and enforcement actions. *Manage contingent staff and outside
counsel on major insurance defense and environmental insurance recovery
litigations. *Propounded and responded to governmental and regulatory agency and
discovery requests; conducted compliance interviews of Edison and agency
personnel. *Conduct legal research, analysis and companywide training of
hazardous waste and substance regulations, statutes, legislation and ordinances
to ensure company compliance. *Facilitated the development and implementation of
a company environmental internal audit program. *Facilitated the development and
implementation of a company paralegal program; managed paralegal and outside
counsel activities.

EDUCATION

 * B.A. Urban Studies, Concentration in Urban Development & Regional Planning
University of Southern California (Los Angeles, CA)

 * Paralegal Studies Degree
University of Southern California Law Center (Los Angeles, CA)
Areas of Study: Civil Litigation, Real Estate Law, Employment Law, Legal Ethics,
Legal Research, Legal Writing, Torts and Trials.
 * Teachers Certificate, State of Michigan, Ann Arbor, MI
Ann Arbor Public School System: Elementary and Secondary Education.

 * Solution Development Methodology ("SDM") Certification.
State of Michigan, Dearborn, MI: Ford Motor Company

PROFESSIONAL STRENGTHS

Extensive experience in litigation support, electronic discovery, and legal
process outsourcing, with an emphasis on incorporating technology into the
litigation practice to drive efficiencies in managing large-scale complex
discovery matters, including but not limited to, intellectual property,
securities, anti-trust, insurance defense, product liability, employment, and
class action litigation, etc. The referenced expertise and background in data
management and retention, policy and privacy issues, cyber crime, legal and
regulatory compliance, computer technology, and public relations have contributed
to a solid foundation suited to a Program Manager, Litigation Manager, or Legal
Director position.

COMPUTER TECHNOLOGY SKILLS

Various core business tools e.g. Office XP and 2007, PowerPoint, Adobe Acrobat,
Word, Excel, MS Project, Outlook, Exchange, Windows XP, Vista and 2007, Visual
Basic, Visio and Lotus Notes ; Standard practice litigation support, database and
case/document management applications, including but not limited to: Access,
Concordance, Folio, Summation, Lexis/Nexis, Westlaw, Live Note, JFS Litigator,
Sanction, Trial Director, IPRO, Daticon, Ringtail, Doculex, Discovery Cracker,
Attenex, Clearwell, Relativity, CaseMap, and Solution Development Methodology
("SDM").