MONICA WHEELER *10830 Tours Court Fair Haven, Michigan 48023 * [Send email using
form at bottom]
Objective: A Customer Service/Skiptracer position that can best utilize my
skills in office management,
Organization and customer service with emphasis on dependability,
professionalism
and ability to multi-task and interface with a diverse public.
Experience:
2007-2009 Skip Tracing/Collections International Collection
Services Florida
Search for customers whom are late or have
delinquent credit card accounts
Making collections calls and follow up
Respond to credit inquires, Evaluating
consumer credit
Knowledge of FDCPA regulations, GLB, skip
tracing. Property search, Employment
verification, assets, Secretary of State,
D&B, Credit reporting
2006-2007 Customer Service Farmers Insurance Clinton Township,
MI
Quoting homeowners and automobile insurance
through personal lines
Taking and entering check/credit card
payments, bank depositing
Checking customers credit background through
Field Underwriting
Cold calling to increase Agency business
2000-2009 Sales Associate Party Lite Gifts, Inc. Fair Haven, MI
Meeting a $500.00 monthly selling quota for
candles and candle holders
Responsible for presenting 5 demonstrations
of product per mth increase sales 20%
Invoiced and collected payments for
customer’s orders
Implemented training speeding
profitability
2000-2001 Legal Secretary American Legal Services Harrison Twp,
MI
Prepare and review Proof of Claims, Motions
for Relief and stipulate orders
Gather information and compose
correspondence, motions, notices/orders
High amounts of multi-tasking and
prioritizing
Taken legal documents to offices in Macomb,
Stamp filing documents
1998-1999 Secretary Giglio’s of Shelby/Royal tee Homes Shelby
Township, MI
Composed and edited correspondence and
memoranda
Responded to and redirected incoming
multi-line telephone calls and
recorded messages to appropriate company
representatives.
Balanced cash, entered data and maintained
accounts receivable/payable
Routine filing and maintenance of client
and employee records,
statements and E-mails Typed and edited a
variety of letters and memoranda
Education:1992-1995 Macomb Community College Warren, Michigan
Sixteen credit hours toward an Associate
Degree as a Paralegal. Classes
taken to achieve these goals are:
1992 Business Law
1993 Family Law
1995 Business Communications, Office
Management, Legal Transcription/Research
Dearborn Financial Southfield, Ml
2005-Certificate-Property and Casualty
Insurance course
2006-Certificate-Accident, Life and Health
Insurance course
5/2010- Saint Clair Community College Port
Huron, MI
Business Administration
courses
Skills: * Microsoft Word, Excel, Outlook, Access, Power
point, Imaging and scanning
* Windows XP/Vista
* Word Perfect
* Quick Books Pro
* Argali, unlimited criminal checks,
Accurint software
* Third party Collections
* Skip tracing, Process serving,
Summons/Complaints/affidavits/abstracting court documents
* document delivery, stamp files
* Internet Use/Email
* Data Entry/Adobe/Time slips
* Legal Transcription
* Personal Injury protection
* Scanning, Copying, Faxing
* Keyboarding 45 WPM
* Time and Calendar Management skills
* Polish, German speaking
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