Rick Mitchell MCSE, MCSA, MCP
6122 Blue Heron Dr
Howell MI 48843
Cell [Send email to request phone number] 72-2838
[Send email using form at bottom]
Objective
I am searching for a position that allows me to utilize my IT skills to build,
maintain and improve IT infrastructure While improving the end user's
experience.
Work Experience
Technical Support Specialist - KI Technology Group East Lansing Mi.
June 11 2011 to Present
On site and remote troubleshooting of Microsoft Server and desktop operating
systems
Troubleshooting Mac Operating systems
Microsoft Exchange troubleshooting mail flow issues
Install/Setup New workstations at client sites
Virus and Malware removal
Microsoft Office and outlook troubleshooting
Automated & manual patching
Virtual Box & Vmware
System management via Kaseya
Documenting resolution within Connectwise
E-folder Backup
Zenith Infotech BRD
Logmein, VNC, KVNC, RDP
Remote Technical Support Specialist - Plumchoice.com 5 Federal Street Billerica,
MA.
3-1-2009 to June 11 2011
Performing Help desk functions, diagnose document and resolve via remote
tech support, Virus removal, configure wireless devices troubleshoot email
issues, Firewall Port forwarding, Service pack installs, Printer Instal
Remote Technical Support Specialist - Contracted to Plumchoice.com
Volt Technical Services Vienna VA.
10-6-2008 to 3-1-2009
Performing Help desk functions, diagnose document and resolve via remote
tech support, Virus removal, configure wireless devices troubleshoot email
issues, Firewall Port forwarding, Service pack installs
Technical Support / Helpdesk - Auto Inspection Services Inc., Milford, MI.
6/2003 10-2008
Support office computers running windows 2000 and XP
Windows Server 2003
Maintain office equipment such as printers, copiers, fax machines, etc.
Remotely Support 65 inspectors in the field across US and Canada
Manage and Repair Fleet of Panasonic Toughbooks
Maintain a library of ghost images for laptops with various hardware layers
Maintain instant messaging services
Manage custom application roll outs and upgrades
Set up and manage email user accounts.
Research and procurement of Anti-virus and software firewall
Collaborate with President and Vice President’s on best practices
Install ESX Server and manage.
Make Patch cables as needed
Computer Service Technician - Network One, Milford, MI.
4/2002 - 6/2003
Installation and Network support for Windows 2000/2003 NT
Domain Controller promotion/demotion
Active Directory
Install and configure Internet Information Services (IIS)
Laptop Desktop and Server diagnosis and repair
TCP/IP, DHCP, DNS
Remote servers
Disk Imaging
Vmware
Backup
Firewall
Network cabling
Some Novell
Comfort Consultant - A.J Danboise Son Inc., Farmington Hills, MI.
8/2001 - 3/2002
HVAC Residential Sales
Evaluate customers needs for HVAC Forced air heat & Air conditioning
Air handlers, Boilers
Air quality, & humidification.
Manufacturing Production Manager - Future Tool & Machine, Romulus MI.
4/1987 - 1/2001
Machinist/Lathe Hand
CNC Production Plant Manager
Prototype & Production Supervisor
Afternoon Shift Supervisor; Supervised 30 + employees, personnel management of
both permanent and temporary employees
Customer service, recruiting and administration,
Key employee for customer service negotiations and troubleshooting
Coordinate production needs
Maintain OSHA requirements for facility
Assisted in QS9000 registration
Set up and program CNC machines, input on fixtures for work holding, input on
processing,
CNC troubleshooting
Lathe Hand - Headercraft Company, Farmington Hills, MI
2/1984 - 4/1987
Lathe Hand
Prototype & detail work
I.D and O.D thread cutting
Tapers
Education
8/2003 MCSE, MCSA, MCP, Certified
12/1988 Henry Ford Community College, Dearborn, Michigan - General Studies
12/1987 Wayne County Community College, Taylor, Michigan - General studies |
