Nicole M. Muir

Permanent:							
6171 White Drive					
Prior Lake, MN 55372						
 [Send email to request phone number] 56-7689	
Niki_norris@yahoo.com
									

OBJECTIVE:	Customer Service/Administrative

SUMMARY:	-	More than four years in customer service specifically human resources
administration.
	-   Excellent customer service skills
	-   Some college coursework completed
	
	.

EDUCATION:      One year completed Business Administration in Management
	 Dakota County Technical College, Rose-mount Minnesota
	 With a GPA of 3.6 on a 4.0 scale

	Courses taken included:
	Strategic Management	Personnel Planning and Selection
	Organizational Decision Making	Compensation and Performance Appraisal
	Business Data Communications  	Staffing and Selection
	Quality Assurance                              

EXPERIENCE:	Medical Receptionist, April2007 to Present
	Minnesota Gynecology and Surgery, Edina, Minnesota	
•	Answering multiple phone lines.
•	Scheduling appointments/Procedures
•	Verifying patients insurance
•	Medical records
•	Patient chart preparation and filing
•	Experience with Centricity system
•	Working under Three Surgeons and two Nurse Practioners.


	Sales Associate, November 2005 to April 2006
	Sinclair Gas Station, Prior Lake, Minnesota
	•	Responsible for stocking and floor management. 
	•	Develop inventory tracking reports on a monthly basis. 
	•	Cash handling and customer service.

	Human Resources Manager/Intern, August 2002 to August 2004
	Aircraft Service International Group, St. Paul, Minnesota
	•	Management of 50 to 60 employees during an eight-hour shift.
	•	Responsible for employee service and overall satisfaction.
	•	General Administrative Office duties. 
	•	Began as a receptionist at $7.00 an hour and was promoted to Human Resources
Manger at $11.00 an hour within three months.

References:	Bonnie Shaw-Sinclair Owner
	Prior Lake, Minnesota
	 [Send email to request phone number] 47-4005
	Known since Nov.-2005

	Valarie Simantle- Keep it Clean Owner
	Minnetonka, Minnesota	
	612-508-9441	
	Known since 2002
	
	Wendy Anderson- Office Manager Minnesota Gynecology and Surgery
	Edina, Minnesota	
	 [Send email to request phone number] 93-9100
	Known since 2004