Kristen Schmitt
2412 Lexington Ave
Mendota Heights, MN 55120
Kristen.Schmitt@yahoo.com
952-212-6638

Summary of Sills
•	Proficient in computer applications for Windows XP, Excel, Word and Access
•	Troubleshoot computer problems
•	Detailed oriented in writing superior business documents.
•	Advanced SQL writing against multiple databases

Employment History
       United Health Care, Edina MN
       Business Analyst/Support							12/2007 – Present
•	Troubleshooting system issues reported through web based help desk tickets
•	Complete Ad-Hoc reports 
•	Monitor databases and system performance
•	Research trends, workflows and  report possible improvements
•	Communicate to users in multiple organizations system defects and
workarounds.
•	Scope larger system issues and document findings

       Assurant Employee Benefits, Edina MN
       Business Analyst								06/00 – 10/2007
•	Preparing business documents by defining specific requirements in enhancing
and developing applications.
•	Writing specific test cases in spreadsheet format to ensure new applications
are working.
•	Handle incoming calls for members and providers with online registration
issues.
•	Researching fraudulent insurance claims, insurers and providers.
•	Troubleshooting insurance claim problems


Education
       National American University, Bloomington, MN			03/05 – 8/08
       BAS: Business Administration
       Emphasis: Information Technology

       Rasmussen College, Eagan, MN						01/02 – 12/04
       AAS: Business Management
       Emphasis: Accounting