PROFESSIONAL EXPERIENCE

2008 – Present	 Thrivent Financial for Lutherans   Minneapolis, M.N.
Project Manager Consultant
	Worked with Field Implementation and Communication Teams to identify
training needs for an annuities compliance project.  Designed, developed, and
delivered training materials to financial representatives for a annuities
compliance project.
	Documented current state of tracking field training and created
business requirements to build a training tracking tool to use in absence of an
enterprise Learning Management System.
	Created and managed project plans and managed project budget.

2006 – 2007      Ameriprise Financial               Minneapolis, M.N.
Project Manager/Senior Business Analyst Consultant
	Led the Client, Advisor and Product Reporting Work Streams of a $24
million discretionary managed product launch and of a $12 million product
conversion.
	Identified, created and updated business requirements.
	Created, executed, updated and managed test plans and project plans.
	Managed and worked with cross-functional teams including technology,
business areas and vendors for various client and advisor systems and
applications.
	Worked with an Advisor team and Third party vendor to create an
interactive calculator for Advisors to use when preparing for investment meetings
with their clients.  This included working closely with marketing and
communications in preparation for the implementation.
	Reported status of the Client, Advisor and Product Reporting work
streams to project owners and senior leaders.
	Worked with technology to obtain estimates for project requirements and
project change requests.
	Led the effort with a vendor to move production data for the trading
system from an existing server to a new server.

2000 – 2006	    U.S. Bank                          St. Paul, M.N.
Project/Training Manager
	Led the selection of an e-Learning vendor that would introduce
e-learning to U.S. Bank, primarily focusing on the 5 service/sales call centers
and branch banking training teams.
	Partnered with another project manager to select and implement a
Learning Management System to meet the learning needs of the 1,400 person call
center, as well as the enterprise.
	Directed, planned and managed all required training efforts for a $40
million Siebel CRM workstation replacement project that affected 1,400 employees.
 Coached a staff of trainers to identify user needs and requirements, as well as
how to implement the requirements.
	Responsible for leading and participating in the marketing and
communication plans for these implementations.
	Led a 24-month project to develop the e-learning curriculum.  Worked
with vendor to analyze the current state of training, analyze training needs,
developed prototypes, write content for courses, and then implement within the
Learning Management System.  The content was released for use across the
enterprise.
	Wrote project management documents including statement of work, project
plan, issue management process, implementation plan and test plan.
	Wrote business requirements, wrote and executed test cases for a best
practices learning management system. 

1998 – 2000	       U.S. Bank                    Minneapolis, M.N.
Project Lead/Sales Trainer
	Designed, developed and implemented a curriculum for new employees in
the sales group.
	Partnered with managers to research, select, and implement a sales
process that increased sales conversion rates by 40%.
	Developed an intranet help tool that allowed sales bankers to access
product, system, and procedure information from their desktops in order to
service and sell to customers more efficiently.
	Served as senior trainer to coordinate and manage training projects and
develop skills of other trainers.
	Acted as a subject matter expert for various systems enhancement
projects.
	Identified business requirements for quarterly system enhancements, and
reviewed documentation for approval.  Executed user acceptance test cases.

1997 – 1998	  First Bank Systems/U.S. Bank      Minneapolis, M.N.
Operations Manager
	Coached and developed a staff of 15-20 Sales Bankers on a daily basis.
	Produced successful outbound sales campaigns by collaborating with
product and program managers.  Set contest goals based on past program
performance, sales banker performance, and contact center growth goals.  
	Tracked sales results and contact center production numbers and managed
sales banker performance and department sales goals.
	Put into service a help desk staffed by lead sales bankers to assist
with product, system and customer questions.
	Acted as a subject matter expert for various systems enhancement
projects.
	Executed user acceptance test cases for systems and process changes.

1996 – 1997	       First Bank Systems           Minneapolis, M.N.
Administrative Assistant
	Created MS Word and MS Excel reports tracking attrition and
productivity hours at the banker and department level.
	Processed and tracked sales banker payroll, incentive payouts,
attendance, and sales results.

1994 – 1996	    First Bank Systems                 St. Paul, M.N.
Sales Representative
	Achieved status among the top 10 Sales Bankers for selling First Bank
consumer products within the outbound sales area.
	Acted as a subject matter expert on various systems enhancements
projects.

EDUCATION & CERTIFICATIONS
2006     Project Management Institute (PMI)	
PMP Certification, July 2006

2001- 2005     University of Phoenix Online	        Phoenix, A.Z.
Master of Arts in Organizational Management, June 2005

1994- 2000     College of St. Catherine	               St. Paul, M.N.
Bachelor of Arts in Biology, May 2000

SKILLS
	Experienced with Microsoft Word, Excel, PowerPoint, Project, Visio, Basic HTML,
Lotus Notes, Microsoft XP Windows environment, LiveLink, Siebel, CheckFree APL,
Sunguard Phase 3 and various mainframe applications.

REFERENCES
References available upon request.