Lori J De Mann 23128 Eldorado St. NW 

St. Francis, MN 55070

 [Send email to request phone number] 53-4149      

Russel545@aol.com 

I am in search of part-time employment in the clerical field. I currently work
from home and am a stay at home mother. I actually enjoy doing data entry and am
very comfortable on the phone. I am experienced in Customer Service, Office
Management, Inventory Control, Call Center operations, Data Entry and am willing
to learn any other aspects of the clerical field.

Job History/Duties
Phone Representative/Independent Contractor
Mr. Sandless Wood Floor Refinishing - St. Francis, MN
Start Date: April 2008 End Date: present
Take calls daily and record information into company database. Attempt to sell
and schedule service appointments with each incoming call. Schedule appointments
for in home estimates and send daily reminders via email to floor technicians.
Return any missed calls within a 4 hour period. Do daily callbacks to potential
clients to attempt to schedule service appointments. Give email quotes to all
inquiries on a daily basis. Place sales ads on craigslist.org weekly. Update
database on a daily basis with all estimate notes after each appointment is
complete. I use Windows Vista and Microsoft Office as well as Internet Explorer.
I own my own PC, copier, printer, scanner and fax machine and have DSL for full
access to all office needs.

Data Entry Operator
Young America Corporation - Norwood, MN
Start Date: 8/1/2006 End Date: 6/1/2007
Picking up work daily. Entering information on computer and returning to truck
drop off location each day.

Customer Service Representative
BT Office Products - Plymouth, MN
Start Date: 10/1/1998 End Date: 5/1/2001
Worked in a call center taking orders for office supplies for various companies.
Entered orders on computer from phone, fax or sales representative written
orders. I also handled returns and dealt with difficult customers on a regular
basis and was known for my speed and accuracy. Company merged with Corporate
Express shortly before I had to quit for medical reasons due to pregnancy.

Data Entry/Billing Clerk
Vision World - Roseville, MN
Start Date: 4/1/1998 End Date: 8/1/1998
Verified insurance coverage by phone. Entered bills, printed invoices, verified
all billing numbers for entire accounting department. Took customer calls about
billing problems and corrected them.

Shipping Technician/Inventory Control Tech.
County Seat Stores, Inc - Brooklyn Park, MN
Start Date: 5/1/1991 End Date: 4/1/1998
Managed shipping office. Entered and printed bills of lading, various other data
entry duties,UPS entries and shipments, dealt with the truck drivers and
maintained inventory for distribution center. I also answered phones on an 8 line
system.

Education
Major: Office Administration
North Hennepin Community College, MN US
Date Completed: 6/1/1989


Major: General Education
E.J. Cooper Senior High School, MN US
Date Completed: 6/1/1981


Additional Skills
SKILLS Typing-40 wpm, 10-key-11,000 keystrokes, customer service skills, problem
solving, trouble shooting and I am a great researcher when it comes to solving an
ongoing problem. I get along with just about anybody and enjoy finishing things
that I start. I am the type of person that will complete a task even if it means
skipping break time or staying a little late. I learn quickly and need little or
no supervision once I am comfortable knowing my job. I have used Windows 95, 98,
2000 and XP versions, Microsoft word, Outlook, Internet and I can use all office
machines including fax, copy, IBM 6200 printer, TSO and CICS on CRT and have
handled an 8 line phone system.

Notes and Activities
I prefer a telecommute position, but would be open to working in your office as
well.