SHELLY BASALLA 15367 Big Horn Pass, Prior Lake, MN 55372
 612.327.7188

OBJECTIVE

Productive, quality-oriented Business Professional eager to contribute
exceptional management, innovative ideas, strong leadership, communications,
motivational and project administration skills toward optimizing operations of a
progressive organization.

CAREER PROFILE
 * Long-term business management experience.
 * Bachelor of Science degree in Adolescent Youth Studies and Child Psychology.
 * Focus on project management, documentation, customer contracts and asset
management.
 * Direct Human Resources operations, A/R, A/P and coordination of annual
financial auditing.
 * Wide-ranging project, administrative and operations background.
 * Experienced in employment, auditing, recruiting, staff motivation and
contracts.
 * Skilled in policy/procedures and process improvement.
 * Well-versed in vendor negotiation, program collaboration and implementation.
 * Outstanding communications and presentation skills.
 * Winner of Fairview Exceptional Contribution Award in 2001 and regular
recipient of high Customer Satisfaction Gallup Viewpoint survey scores.
 * Well-organized multi-tasker with strong detail orientation.

PROFESSIONAL EXPERIENCE

Swiftknowledge, Eden Prairie, MN 2006 - Present
Business Manager
 * Prepare financial reports, coordinate company records and manage investor
relations and customer contracts.
 * Develop and execute operational strategies in coordination with Chief
Financial Officer.
 * Review payroll processing, employee benefit plans and 401k program.
 * Perform Human Resources tasks such as interviewing, recruiting, orientation
and documentation.
 * Oversee Accounts Receivable, Accounts Payable and negotiation of supply
contracts.
 * Administer hands-on cash, receivables, inventory and assets.

Fairview University Medical Center, Minneapolis, MN 1987 - 2006
Behavioral Services Outpatient Manager
 * Supervised, mentored, coached, reviewed and otherwise developed 25 personnel
in four clinics.
 * Developed innovative lodging and school-based programs, created processes and
negotiated contracts with school districts and non-profit organizations.
 * Created training tools such as seminars, manuals and task groups and
collaborated for training videos.
 * Achieved 4.505/5.0 on Customer Satisfaction Gallup Viewpoint and 4.15/5.0 on
Employee Engagement and Satisfaction surveys.
 * Ensured compliance with JCAHO, DHS and HIPAA licensing agencies and received
perfect scores in 2006.
 * Coordinated with internal project team to produce adolescent substance abuse
publication.
 * Introduced Search Institute Asset Building concepts and implemented
Development Asset framework.
 * Marketed programs, partnered with community agencies, media venues and
conference exhibits.
 * Authored articles for internal newsletters and external periodicals.

EDUCATION

University of Minnesota, Minneapolis, MN
Bachelor of Science, Adolescent Youth Studies and Child Psychology with
Distinction, 1986.

St. Mary's Junior College, Minneapolis, MN
Chemical Dependency Certificate, 1984