Brian Gross
5026 Red Cedar Street
Hermantown, MN 55811
[Send email to request phone number] 60-7192
[Send email using form at bottom]
QUALIFICATIONS’ SUMMARY
• More than 12 years of administrative/clerical experience
• Ability to work independently, as well as in a team
• Knowledge of computers, databases and a variety of Microsoft software
applications
• Excellent written and verbal communication skills
• Ability to work with diverse human populations
PROFESSIONAL EXPERIENCE
2006- 2009 Claims Processor, UnitedHealth Care, Duluth, MN
Data entered Health Savings Account applications, consistently achieving
production and quality metrics within the top 5% within the organization;
mentored new employees and audited their work. Exceptional production and quality
metrics recognized through several awards designated through the Recognition and
Rewards Program (RRP).
2005 (summer) Data Entry Specialist, Qualitemps, Madison, WI
Working through an employment agency (Qualitemps), data entered student loan
consolidation information at Great Lakes Higher Education Corporation, one of the
nation’s leading student loan servicers.
2002- 2003 Administrative Assistant, Edgewood College, Madison, WI
Provided administrative support (word processing, report formatting,
photocopying, etc.) to faculty in the Art, Foreign Languages, Nursing, and Social
Science departments. Supervised student employees and provided oversight of
their work.
1998- 2001 Human Resources Assistant, University of Wisconsin – Extension,
Madison, WI
Provided leadership to many Personnel Office processes, including receiving and
processing new position paperwork, placing position advertisements, writing
position announcements and ad copy, placing classified ads, corresponding with
applicants regarding application status, and posting job announcements to web
sites.
1997 – 1998 Marketing Bureau Assistant, Wisconsin Department of Tourism,
Madison, WI
Provided administrative support to the marketing bureau director, including word
processing, writing newsletter articles for the department publication, Tourism
Today, coordinating meeting arrangements, including travel and hotel
accommodations. Developed a program assistant training manual. Provided
administrative support to the Governor’s Council on Tourism and several
subcommittees, including agenda and minutes preparation, mailings, room and
audio-visual equipment reservations and catering arrangements.
EDUCATION
2004 – 2005 University of Wisconsin – Madison, WI
Wildlife Ecology undergraduate (GPA: 3.5)
2001 - 2003 Madison Area Technical College – Madison, WI
Liberal Studies undergraduate (GPA: 3.95)
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