Summary 
Broadly experienced in financial services and customer care management across
banking, credit, auto deficiency, health care, and telecommunications
industries.
Knowledgeable, analytical, and personable with excellent problem solving skills
and
strengths in areas of credit and collection, financial planning and reporting,
as well
as risk management. Proven ability to drive business growth and improve work
flow
efficiencies while maintaining the highest standards in customer service and
adherence to regulatory guidelines. Proficient in the use of collection and
database
systems.

Skills 
* Six years of office supervisory experience
* Skilled in developing successful office procedures
* Experienced in establishing collection plans and monitoring collection
activity
* Accustomed to working in a fast-paced environment and successfully handling
several responsibilities simultaneously
* Windows XP; MS Office, including Word, Excel, and Power Point; CRS/DOS, MS
and
Peachtree Accounting Software

Experience 
Collection Specialist at Como Law Firm
05/2009 – present

Located and notified customers of delinquent accounts by phone and mail.
Contacted customers with delinquent loan payments. Worked successfully with
those needing support to catch up on payments. Managed relationships;
effectively
communicated and negotiated with debtors to expedite the recovery process.
Acted
as liaison between the Sales Department and the client. Led a team of eight in
collections for a business services center. Followed delinquent accounts and
implemented the appropriate steps for collection.

* Ranked in the top 10% of the company for reducing delinquencies and bad debt,
maximizing recovery
* Increased productivity by developing and implementing more effective
collection
procedures and training
* Improved morale and efficiency by assisting collectors in achieving goals,
quotas,
and objectives
* Recognized as top collector first year

Collection Specialist at Viking Collection Service, Inc.
05/2008 – 12/2008

Conducted in-depth research in assistance of clients with complex billing
inquiries,
while assigned to the Credit Division. Served clients with direct credit service
needs.
Developed customized payment plans and made arrangements for repayment. Wrote
comprehensive client correspondence detailing account activities, payment
expectations/agreements, and recaps on billing inquiries. Ensured complete
customer satisfaction while responding to pertinent requests.

* Recovered over 70% of all debts assigned by providing win-win compromises
with
debtors in financial jeopardy
* Contacted in excess of 150 customers daily via telephone to collect
delinquent
payments for monthly services
* Handled bad and returned check transactions
* Provided customers with details on monthly payment options as well as
previous
and current account requirements
* Designed repayment plans to maximize revenue and retain customers
* Wrote customer correspondence which documented repayment plans and special
payment arrangements

Collection Specialist at Bureau of Collection Recovery, Inc.
01/2008 – 05/2008

Conferred with client to ascertain available monthly income after living
expenses to
meet credit obligations. Calculated amount of debt and funds available to plan
method of payoff and estimated time for debt liquidation. Contacted creditors
to
explain clients’ financial situation and arranged payment adjustments so that
payments could be feasible for both clients and creditors. Kept detailed records
of
account activity.

* Successful history of providing financial counseling to individuals in debt
* Passion for helping customers to use credit and spend money wisely
* Highly skilled in developing realistic and comfortable family budgets
* In-depth knowledge of credit cards, debt collection strategies, the psychology
of
spending, and options for resolving debt

Owner at TekDeal Inc
01/2006 – 01/2008

Owned and managed business, which provides variety of computer software
licensing. Handled all aspects of business, including customer service, sales,
purchasing, accounting and employee hiring and training.

* Expanded software line in 2006 from retail to include wholesale offerings,
which
nearly doubled sales in one year
* Grew business from two employees and annual sales of $300K to 12 employees
and annual sales of $1.5M in two years
* Tapped into productivity software market to eventual 30% increase in revenue
for
2008

Studies 
Broadcasting at Brown Institute
College
01/1993 – 10/1993

General at Minneapolis Lutheran High School
Highschool
01/1985 – 06/1989

Certificates
FDCPA Licensed for Minnesota 2008-2010
Certificate of Performance 2008-2010