Employment History:  

* Sunbelt Business Brokers - Midwest  - Independent Sales Associate - Home Based
Contracted position – MN    (September 2008 – April 2009) - B2B lead generation,
Telemarketing, appointment setting, list & cold calling (inbound/ outbound),
generate event attendance, clerical, email/mail information to potential clients,
data base entry, all levels of client contacts, small/mid/corporate businesses.
Salesforce  administrative access, build/run reports. Outlook, MS office, office
machines, Internet, IM, secure remote network access, PC, Windows,  email,
inbound/outbound calls, shared online Outlook calendars, GoToMeeting, Support to
other employees, Manage sales calendars. Home based 1099 position with hourly
base pay, incentives and commission. Left this company due to corporate cutbacks
brought on by decline in economy and real estate markets.
* Grindstone Incorporated  - Independent Sales Associate & Administrative
Assistant - Home Based Contracted position –MN (February 2008 – June 2008)  - B2B
lead generation, Telemarketing, appointment setting, list & cold calling
(inbound/ outbound), generate event attendance, clerical, email/mail information
to potential clients, data base entry, all levels of client contacts,
small/mid/corporate businesses. Lightspoke CRM,   administrative access,
build/run reports daily. Outlook, MS office, office machines, Internet, IM,
secure remote network access, PC, Windows,  email, inbound/outbound calls, shared
online Outlook calendars, online meetings, manage sales calendars..
Administrative Assistant to President & VP of Operations. Dedicated clerical,
reports, sales lists, all other clerical requested, SalesGenie (generate lists
for clients & teams). Home based 1099 hourly position. Left this company due to
lack of adequate hours and pay.
* PeopleNet Communications - Inside Sales Representative/Sales & Marketing
Support   (January 2003 - August 2006) - B2B Sales of GPS tracking equipment &
services to high level business contacts  mainly in the commercial 
transportation industry. Cold & list calls, lead generation, trade show/event
promotion, set appointments. Internet research, CRM (Onyx, Netsuite & Act),
customer relations. Online product/services demonstrations via weekly and
on-demand Webex. Bulk promotions (mail, letters). Responsible for receiving and
processing inbound leads. Close TEAM environment, support external sales, inside
sales, and marketing staff, transcription. Manage sales pipelines. Meet & exceed
set quotas. Travel as needed for events, trade shows & customer visits (US and
Canada), have passport for international travels. Assist in trade show/event
preparation and activities. Responsible for US and Canadian markets. Internet &
trade publication research. Handle overflow corporate calls. Salary based
position with commissions. Left this company due to moved from the  area and to
start  home based business as Virtual Administrative & Sales Associate.
- Technical Support Representative -  (April 2000 – January 2003) -  Assist
customers via inbound & outbound calls with technical questions, issues,
training, and orders. Monitor account health. Account management, communicate &
escalate to Operations, Sales, and Development. Verbatim notes, transcription,
Pager call one week per month, collect data from customer diagnose & resolve
issue (1st call resolution). Close relationships with all level client contacts.
Left this position for inside promotion to sales.
*Skluzacek Oil Company (Norwood) - Assistant Manager/Station
Attendant/Cook/Waitress -- (April 1995 - October 1999) -
Truck Stop/Restaurant. Variable duties include; Cook, waitress, fuel
desk/station attendant. Assistant Manager over average 15 staff & on-call pager
duty 24/7. Stock shelves, order products, responsible for counting cash drawers
and replenishing bank rolls per shift. General labor (painting, cleaning etc).
Resolve issues on demand.  This company is no longer in business.
*Young America Corp.  -  Call Center and Sweepstakes Representative – (January
1992 – March 1995)  - Large call representative at large call center, rebate,
sweepstakes, and promotions facility. Process promotions, resolve inbound
complaints & issues, generate letters to customers, and return calls to
customers. About 200+ inbound calls per 8 hour shift. Multiple high level
corporate clients. Enter notes verbatim into database. Back up line lead;
generate team phone reports, daily back up receptionist for corporate office,
multi line phones. Sweepstakes Department duties included processing winning
entries. Some travel. Left this company to accept management position.

Employment Gaps: Since 2006 I have been working from my home office as an
Independent (contracted) Virtual Agent performing various clerical duties, sales,
marketing and administrative duties. 
Education: 
Gaylord High School - Gaylord, MN (1976-1980)
Mankato Technical College - Nursing Program – Mankato MN  (1990-1991)
Dale Carnegie sales course - Minneapolis MN  (2005)
Sales, Marketing, Customer Service classes (4 per yr (1 week each) over 6 years)
– Through PeopleNet (2000-2006)  
Business Broker course (not licensed) – Through Sunbelt Business Brokers Midwest
– (2008)
Skills: 
Advanced computer skills. MS Office, IM, Map Point. All Windows (currently use
Vista & Office Small Business 2007,  Webex, GoToMeeting, Online demos & training,
office machines. SalesGenie and list generation. SalesForce, Netsuite, Onyx, Act,
Lightspoke CRM. Report building and generation. Verbatim note entry,
transcription. Data mining and CRM management. Secure networks  such as IV Desk. 
Multi line phones, receptionist experience, escalated call resolution, 1st call
resolutions, Facebook, Twitter, Skype, Specialized training & experience in
Transportation industry with mobile communications and onboard computing, GPS
tracking systems, dispatch software, logs, messaging, forms, driver and vehicle
performance and activity software, Fuel Tax, engine diagnostics and performance
software. Experience event and travel planning, Course & class room training in
Business Brokering for purpose of supporting Brokers. 
Experience with Taleo as well as being involved in the interviewing and training
of new/potential employees. Project management.
I have been working from my home office since 2006 as a Independent Virtual
Assistant & Sales Associate (Contracted).
How I can help your company:
I bring with me 17 plus years experience. I have a very strong work ethic. I am
smart, dedicated, driven, goal oriented, professional, honest, and mature. I am
committed to learning about your business, clients, customers, vendors, and staff
as well as learning from them. I am willing and able to go over and above. I have
a natural kindness and understanding and bring that "human" element to the
customer/client. I welcome new challenges. I learn quickly and love to constantly
expand my knowledge and hone my skills helping me be all that I can to benefit
your company and clients. I welcome constructive criticism. I am not afraid to
seek out the solution or ask for help. Working from my professional home office
will save you the cost of space, equipment, insurance, and more.
 You show me what you need and I will show you I can do it.
My work environment:
I have an established and fully furnished professional private and secure home
office including a full size desk/work center with Ergonomic keyboard, mouse and
chair. I also have a fax, printer, copier, scanner, locking file cabinet, and
webcams with microphones, PC desktop (with 17” high quality monitor) and Laptop. 
Microsoft Vista sp2, Windows Office Small Business 2007, up to date software &
hardware including McAfee antivirus and firewall protection, backup service,
high-speed DSL, dedicated business phones hard line (2 dedicated business only
phone lines) with unlimited calling in USA. Professional quality corded and
cordless phones with professional quality headsets. Mirrors any corporate office
setting. I also have a cell phone (smart phone/PDA). 

What I am looking for: 
The ideal position would be a Virtual “Green” position. You save on office
space, equipment, supplies, services, insurance, and much more. Employee saves on
clothing, commuting, meal costs, and gain quality of life, huge reduction of
stress, increased concentration resulting in high quality and quantity of work,
able to work longer hours if needed. 
No fee/no start up type position and prefer 1099 employment status, full-time
permanent.

Interested in but not limited to:
Data entry, forms entry, order entry, clerical, inbound/outbound calls,
telesales, B2B sales, virtual assistant, message center, appointment setter,
calendar management, virtual receptionist, answering services, dispatching, email
processing, research, web based demonstrations/training, customer/client/vendor
retention including issue resolution and customer/client account health
monitoring, event planning, travel scheduling, clerical, list building. I am
willing and able to learn new skills to complete the tasks required by you and
your clients. 

Salary desired:  (negotiable) - $15.00 + USD per hour,
commissions/incentives/benefits a plus but not a requirement.
I am willing to forgo benefits for option to Telecommute.


I am available immediately. I am open to all negotiations. References available
upon request.