Nancy E. Probasco
2355 Hydram Ave. North, Oakdale, MN 55128  [Send email to request phone number] 73-0992

SUMMARY

Experienced health care professional with expertise in manual software and
interface testing, project management and laboratory work.
Most recently working as a quality Assurance Analyst, demonstrating success at
Mayo Medical laboratories, McKesson Corporation, a fortune 16 Pharmaceutical
supply organization, as well as in clinic and large city hospital environments.
Effective communication skills, efficient work with strong attention to detail,
as well as conscientious and consistent work ethic.

HL7 Interface testing
Software Quality assurance
Medical Laboratory Technician
Medical Equipment Maintenance
Project Management

Mentoring
Web-Ex trainer
Hardware and software setup
Team Player

PROFESSIONAL EXPERIENCE:

Mayo Medical Laboratories- Client Support - Rochester, MN 2007 - Present
Quality Assurance Analyst/Client Support-Interfaces

Evaluated and tested newly modified HL7 interfaces. Conducted compatibility
tests with vendor and also conducted scenario testing with many different
hospital staff from around the country, to prove system validity in the test
environments before moving changes to the production environment.
Evaluated system setup and ran a tool to simulate medical system orders flowing
from Mayo to the client and back. The process produced a final product that moved
the company forward in setup of hospitals using the software that will enable
growth and enhanced usability in the hospital systems.
Verified that programs functioned according to user requirements and established
guidelines, producing quality systems that gave the company the ability to
maintain leadership in the market niche.
Executed test cases that were used for validating the converted system. Ensuring
that future releases maintained the same level of quality, ensuring patient
results maintain quality and consistency.
Documented steps were followed and success achieved within the given parameters
for Software Quality Assurance to be validated.
Taught classes for clients to understand the uses the "middle ware" software,
via WEB-EX.
Functioned as part of a multi-facetted team, with many of the team members along
with myself, working in various parts of the United States.
Participated in an initiative to test with 397 hospitals before the roll out of
a new software system at Mayo Medical laboratories. Contacted assigned clients,
verified IP and PORT information. Requested Lab tests to be ordered, which were
resulted in the new test environment at Mayo. Reports were gathered from the
client and from our system to verify all pertinent data were present. Summary of
testing was filed at Mayo as well as sent out to the client.

MCKESSON CORPORATION - Roseville, MN 2000 - 2007
Quality Assurance Analyst
Evaluated and tested new and modified software programs and software development
requirements. Conducted compatibility tests with vendor-provided programs.
Evaluated requirements as testable and wrote test plans that assured
requirements were met. Using Quality Center to house and run the test plans,
which produced a final product that moved the company forward in the large scale
hospital software market.
Verified that programs functioned according to user requirements and established
guidelines, producing quality software that gave the company the ability to
maintain leadership in the market niche.
Wrote, revised, and verified test cases that were used for future testing of the
software, ensuring that future releases maintained the same level of quality, and
ensuring quality consistency.
Performed high level automated testing through Rational Robot and verified that
software was ready for smoke testing, saving testing time and improving quality.
Provided after hours and weekend testing support for new development builds,
which gave the software construction team time to accomplish bug fixes, for clean
and timely delivery.

COMPUWARE CORPORATION - Bloomington, MN 1998 - 2000
Project Manager
Coordinated and conducted a year 2000 project plan at a major teaching hospital
to validate software compliance and compatibility with the year rollover, and
that equipment continued to have functionality.
Gathered equipment inventory information from the Access database and then did
research the internet to gather manufacturer information. This was augmented with
the Laboratory and Radiology manager's findings for their departments, ensuring
complete asset management and assessment.

Investigated medical software vendors Y2K compliance, and validated the quantity
of updating and testing that would be needed. Used that information to develop
the scope of the project.
Tracked the progress of the projects through the use of MS Project, Excel, and
Access Database. Expectations were exceeded and workflow progressed quickly and
accurately.
Trained users in Y2K project methodology. Assisted employees in completing
designed paperwork for the projects accurate and timely completion. Maintained
all documentation.
Reviewed and critiqued templates for analysis and contingency planning,
implementation, testing, and wrap-up, for the hospital lab and radiology
departments. This ensured that outside audits would have completed project
documentation.

DYNAMIC HEALTHCARE TECHNOLOGIES - Lake Mary, FL 1998
Quality Assurance Analyst
Executed test plans against modified code. Analyzed, developed, and executed
unit and system test plans on new and modified laboratory software. (Hired as the
Quality Assurance Analyst after assisting in the installation of this software in
the Laboratory setting, and using this same software as the Medical lab tech.)
Aspen Medical Group - St Paul, MN 1991 - 1998
Medical Laboratory Technician 1991 - 1998
Worked as a staff MLT, performing phlebotomy and testing for Urgent Care and day
staff as well as started up a small lab with a new group of physicians.
Analyzed specimens promptly and accurately in Chemistry, Urinalysis, Hematology,
special Chemistry and Microbiology, providing the needed test completion for
accurate diagnosis of disease states.
Performed Microscopy examinations of specimens as ordered, giving doctors
correct and reliable lab results in a quick turnaround.
Performed regular QA and Calibrations on many different laboratory instruments.
Maintained all analyzers in chemistry by updating parts doing regular maintenance
and troubleshooting as needed, helping to keep the lab running at top speed and
accuracy throughout the month.
Collected specimens from patients in a kind and professional manor, performing
venipuncture and finger sticks with expertise and empathy. Creating positive
patient satisfaction.
Laboratory Software Implementation Support 1994-1995
Facilitated the set-up of laboratory system software to update a large
multi-location clinic. Reducing the amount of time needed for result verification
and record retrieval. Giving lab staff more time for patients and testing, and
giving doctors results in less time.
Build lab tests into the Lab database for transmission to a Reference lab to
ensure the correct and complete two-way data transmission. Ensuring tests being
ordered and results coming back to the lab were correct and accurate. Saving
money and time.
Monitored the interface to ensure correct interchange of data between the two
labs, so there would not be duplication of tests and waste time and money.
Assisted both doctors and nurses in the usage of the new software, to facilitate
ease of software use, and lessen frustrations. Giving employees the attention
they needed to do their work correctly.

Other hospital and clinic work experience available upon request. 1975 - 1991

EDUCATION:

AA coursework completed, St Paul Technical and Vocational College, St Paul, MN
CLA ASCP St Paul Technical and Vocational College, St Paul, MN
Coursework for Medical Technologist Degree, from Northwestern College,
Roseville, MN. University of Minnesota, Minneapolis, and LeTourneau University,
Longview, TX.

Volunteer Lab work with Medical relief teams to Haiti and Sumatra.
Facilitated women's grief recovery program

Certifications and Computer skills
Microsoft MOUS Certification
A+ Certification (Comp TIA)
MS Windows 2000 Network and Operating System Essentials
Interpersonal Conflicts
Help Desk/Network Training, Compuware Corporation, Toastmasters Member
 Oracle 8.0/8i/9i, MS Access, SQL, Sybase
Technologies and Application Software experience: Test Director, Quality Center,
Star team, People Soft, Crystal reports, Share Point, Netscape Collabra and
Acrobat, Microsoft Office 2010