VALERIE D. JACKSON
112 SE Gemstone Circle
Lee’s Summit, Missouri 64063
 [Send email to request phone number] 46-3919
[Send email using form at bottom]

Application for Mainframe Programmer 

IT Professional with multiple years of experience including documentation,
database maintenance, analysis, software development, help desk and issues
resolution, testing for quality assurance, and project management. 

TECHNICAL SUMMARY

Programming Languages:  COBOL II; Job Control Language (JCL); Structured Query
Language (SQL); CICS; Easytreive; Natural 2                                      
        FOCUS; SAS; DYL-280; QuickBasic; REXX  

Software:   MS Office (Word, Excel, PowerPoint, Access); Clarify; ServiceWare;
Visio; Project Manager Workbench
 
                                
System Management:   Endevor; Librarian; computer troubleshooting; software
installation and upgrades
                                               
OS Platforms:   IBM mainframe z/OS; MVS OS/390; Windows XP; NT
                                               
Other Tools:    File-Aid; Abend-Aid; Expeditor; BMS-GT; FTP; TSO/ISPF; TCP/IP

Training:    HTML; DHTML; CSS; XML; Internet/Intranet; IT Security (SkillSoft 
e-learning), Crystal Reports: SSIS packages 
                                 

PROFESSIONAL EXPERIENCE

INTERNAL REVENUE SERVICE, Kansas City, Missouri                                 
               2005-Present
A bureau of the Department of the Treasury and one of the world’s most efficient
tax administrators.
Remittance Perfection Technician; Cash Clerk                                    
                                                                                
         
Process daily remittances of tax payments.

·	Perfect documents by analyzing taxpayer data in the IBM mainframe CICS
Integrated Data Retrieval System to identify tax year to which the remittance
should be applied. 
·	Post payments to the taxpayer's desired tax year or the year associated with
the earliest collection statue expiration date in the client-server based
Integrated Submission Remittance Processing system.
·	Verified payment amounts on checks and money orders that had been scanned into
the Integrated Submission Remittance Processing System.


WORKFORCE STRATEGIES, INC. – Kansas City, Missouri	2006
A consulting company in the professional technology industry.
Technical Support Representative (Client: H&R Block)
Trained to provide technical support to H & R Block field offices.   
·	Trained to utilize Clarify software to accurately record issues received on
telephone calls in the call center environment.



·	Trained to support and configure the common hardware and software
installations of the franchise and company owned field offices. The hardware
included servers, routers, rapid refund machines, printers and point of sale cash
drawers.  The software included proprietary H&R Block software to distribute
software updates and process electronically filed returns.
·	 Trained to use Serviceware knowledge database to search for resolutions and
step-by-step instructions to resolve technical support calls.



MEGA FORCE – Overland Park, Kansas	2004-2006
A leading consulting company in the professional technology industry.
System Engineer (Client: Argus Health Systems)
Analyzed COBOL II, Easytrieve, JCL, and CLISTs to determine system impact of
modifying a key field of the Benefits/Eligibility System. Developed the Enhanced
Database Test and Quality Control System. 
·	Modified and enhanced modules to accommodate an increase in the size of a key
field. 
·	Created modification specifications for JCL and CLISTs. Unit tested CICS,
batch, and CLISTs  processes to generate screens, reports and data files. 
·	Developed programming specifications, COBOL II programs, JCL and user
documentation to replicate production DB2 and Adabas data to the test and quality
control environments.
                                

VENTURI TECHNOLOGY PARTNERS – Overland Park, Kansas	2003-2004
A nationwide provider of information technology consulting and custom software
development services.
Technical Consultant (Client: Associated Wholesale Grocers)
Developed and tested COBOL II batch and CICS programs from specifications for
the AWG Retail Margin Management System.
·	Coded and tested the cost change process of item prices.  Process entailed
creating extraction files, reports, and updating the DB2 cost change table.
·	Coded comparisons between database data and VSAM master file reports.  Loaded
DB2 tables from VSAM files of master data.  Created files that contained unique
master data from multiple detail records.


STATE STREET CORP. – Kansas City, Missouri	1999-2003
A world leader in financial services with $8.5 trillion in assets under custody
and 901 billion under management. 
Application Developer 2
Maintained and enhanced the Portfolio Accounting System by analyzing, developing
specifications,
coding and testing COBOL II programs to resolve work requests.  Converted CICS
modules utilizing
a VSAM file to a DB2 file structure.  Provided on-call support for the system on
a rotational basis.
·	Modified modules to add new accounts to the general ledger and to accurately
compute and report balances on general ledger account display screens which
enabled fund managers to accurately identify the debits and credits for the
applicable accounts.
·	Modified modules to process the new DB2 file structure for the long term
security master table which enabled end users to perform updates to the master
file in real-time, eliminated the VSAM file structure and increased system
efficiency.





H & R BLOCK, Kansas City, MO	2001-2002
The world's largest tax preparation company, which served nearly 21 million
clients in approximately 10,400 retail offices worldwide and with award-winning
TaxCut® software and online services.
Technical Support Specialist 
Provided technical support to internal and external customers and management
personnel utilizing telephone, fax and written communications.  Entered and
maintained accurate data entry records of issues identified on support calls
received and their resolution.  Assisted with testing, identifying and recording
areas of software improvements.
·	Mastered technical training of the Online Tax Product, Clarify and ServiceWare
to consistently provide excellent customer service to E-solutions Call Center
environment.
·	Received numerous Customer Service Award certificates for exceptional customer
service and call ratings of 100 during the monitored feedback and coaching
reviews.

Between 1994 and 1999, consulted in the telecommunications, energy, and
insurance industries providing software enhancements to COBOL II, SAS, FOCUS and
DYL-280 modules and on-call system support of production systems. Assignments
included:
	MAXIM GROUP – Overland Park, Kansas  	1999
Sprint-Revenues Data Support	
	INFORMATION SYSTEMS CONSULTING CORP. – Kansas City, Missouri          
	1997-1998
Sprint –Access Management Information System
	CONTRACT PROGRAMMING SERVICES, Lenexa, Kansas 1996-1997	                
Missouri Gas Energy –Customer Billing System  
	CENTURY COMPUTER CONSULTANTS, Overland Park, Kansas 1994-1996          
Universal Underwriters–Claims Processing System  
                                
EDUCATION 
Bachelor of Science – Computer Science; Grambling State University; Grambling,
Louisiana
Master of Business Administration – Technology Management; University of
Phoenix, Kansas City, Missouri (33 hours completed)