QUALIFICATIONS

• Highly motivated professional with over seven years of experience evaluating
business processes, financial analysis, data metrics and reporting
• Excellent at managing multiple projects within fast-paced and deadline-driven
environment. Functions well both independently and working in teams
• Bilingual communicator with strong analytical, problem solving and strategic
planning skills

PROFESSIONAL EXPERIENCE

H&R Block – Kansas City, MO

Sr. Business Analyst (Aug 07 - Present)
• Responsible for providing Season Readiness Office Setup results to Executive
Leadership team
• Conduct Financial Labor/T&E planning and forecasting resulting in quarterly
average savings of $100K
• Develop a Balanced Scorecard on key performance elements to measure the
success of Field organization 
• Responsible for Telecom turn-up and shutdown activities for over 8,000
offices
• Manage Field Technology Consolidated Website

Sprint – Overland Park, KS

Business Analyst (Jan 06 - Apr 07)
• Managed ongoing training grants for various states leading to annual tax
credits of $5M
• Assessed training compliance gaps resulting in projected savings of $3M in
potential fines
• Identified training opportunities for internal vs. external instructors
leading to $500K in savings
• Conducted ongoing benchmark analysis to measure training results leading to
more cost effective computer-based courses

Program Manager (Jan 04 - Dec 05)
• Responsible for analysis of curriculum initiatives leading to Sprint placing
4th in Training magazine rank
• Oversaw the reporting requirements for the entire Retail organization,
impacting 15,000 employees
• Facilitated discussions between IT and Sprint University to define reporting
requirements for various departments

Process Analyst (Mar 01 - Dec 03)
• Provided staff reports to help HR executives assess employment levels across
the organization
• Developed a tracking tool to monitor the progress of requests resulting in 30%
increase in productivity
• Worked closely with development team to define and implement service level
agreements
• Supported system upgrades through gathering of functional requirements,
testing and deployment

Texaco – Machala, Ecuador

Operations Manager (Apr 94 - May 96)
• Developed marketing strategies to sell multiple products, through surveys,
research and data analysis
• Performed financial reviews such as forecasting analysis, expense reporting,
and budget planning
• Managed and coached a team of five employees

EDUCATION

Keller Graduate School of Management (DeVry University) – Kansas City, MO
• Master of Business Administration (2000)
o Emphasis in Finance and Marketing

Machala Technical University – Machala, Ecuador
• Bachelor of Engineering (1995)

TECHNICAL SKILLS 

• Microsoft Office: Access, Excel, PowerPoint, Word, Project 
• Oracle SQL
• Business Objects
• TOAD
• Crystal Reports
• PeopleSoft
• SharePoint
• SAS
• Visio

ADDITIONAL INFORMATION

• Fluent in English and Spanish languages – both oral and written
• Lived in three different countries
• Plan USA child sponsor since 2001

REFERENCES

Furnished upon request