PAUL W. STONE

204 SE Moreland School Rd.  ‚  Blue Springs, MO 64014  ‚   [Send email to request phone number] 24.5390  ‚  

PROJECT, PROGRAM & BUSINESS MANAGEMENT PROFESSIONAL

STRATEGIC DIRECTION  ‚  BUSINESS DEVELOPMENT  ‚  PROGRAM LEADERSHIP  ‚  REVENUE
GROWTH
   Results-oriented senior manager offering an impressive 20-year background in
the direction and leadership of major business operations and enterprise-wide
program and project initiatives. 
   Innate drive to finish the job. Establish cohesive vision, direction and
strategic messaging.
   Educational achievements in business, business development, intercultural
studies, and public health. 
   Distinguished 20-year career in the Army National Guard, U.S. Navy. Deliver
informed, precise and forward-thinking leadership, and build long-term business
alliances.
   Demonstrated ability to drive a team to accomplish goals through intentional
leadership and process discipline. 
   Proficient in Windows XP/VISTA, Microsoft Office (Word, Excel, PowerPoint,
Outlook), API Laborworkx, Press-Ganey patient satisfaction reporting, Lawson
procurement & HR, and Epsi-Enterprise budget management.
   Paul Stone  's leadership team is one of the most proficient and accountable
teams in a 4-state area.   
- David Layman, General Manager - Hillyard Industries, Inc.
AREAS OF EXPERTISE

 ‚  Strategic Business Planning  ‚  Revenue & Profit Gain Strategies  ‚  Complex
Project Management
 ‚  Market Research & Analysis  ‚  Corporate Vision/Tactical Solutions  ‚ 
Cross-Functional Leadership
 ‚  Resource Management / P&L  ‚  Enterprise-Wide Communications  ‚  Safety &
Security Compliance

PROFESSIONAL EXPERIENCE

North Kansas City Hospital, North Kansas City, MO
A state-of-the-art facility and leader in advanced technologies, North Kansas
City Hospital is a 451-bed hospital facility providing a host of inpatient and
outpatient services. Over 3,000 employees, with 550 physicians representing 45
medical specialties, and revenues in excess of $350M. Ranked   ˜No. 1 among
Kansas City area hospitals  ' by The Business Journal.
MANAGER OF ENVIRONMENTAL SERVICES 1999  *  Present
   Direct multiple departments and a 24/7 sanitation and textile services
operation for 1.1 million sq. ft. of hospital space and 265,000 sq. ft. of
medical office building real estate.
   Manage service contracts in excess of $1.4M per year. 
   100% within-budget management of $6M annual expense and operations budget.
   Built a customer-centric culture. Supervise a professional staff of highly
qualified leaders and personnel.
   Manage contracted services. Report to Vice President of Service Excellence.
   Collaborate with CEO and vice presidents on system-wide initiatives, and
deliver corporate-level presentations. 
   Oversee training and retention of over 125 employees. Implement unique
training initiatives, such as CD- ROM self-guided training programs. 
   Achieved Top 25% in national ratings for employee satisfaction, per Gallup
for distinct categories. Produced a 60% reduction in employee turnover rates.
   Developed a system-wide safety plan that included root-cause analysis,
reporting mechanism, staff education and consensus building with Safety and
Environment Of Care committees. 
   Plan improved overall safety operations and contributed to a 16% decrease in
injury; producing a $5K annual savings in related costs.
   Led procurement/purchase of specified inventory. Purchased over $3M in
specialized furnishings since 1999.
   Streamlined procurement process and engineered the design and delivery of a
furnishings product website.

Truman Medical Center (TMC) Lakewood, Kansas City, MO
TMC Lakewood is a 102-bed patient facility and a 221-bed free-standing long-term
care facility employing 800 personnel and generating $45M (1999). TMC Lakewood is
one of three major institutions that make up the Truman Medical Centers.
TRANSPORTATION COORDINATOR 1995  *  1999
   Designed, built and led new business unit controlling system-wide
transportation programs encompassing facility, specialty, resident, out-patient
and administrative transport and their support systems. Responsible for over
8,100 patient transports each year. 
   Formed Transportation Business Plan to guide strategic operation of
division.
   Managed capital assets in excess of $250K and controlled an annual operating
budget of $110K. Oversaw purchase, maintenance, and service contracts, and
administrated tax-exempt status for a 17-vehicle fleet. 

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   Recruited, trained and supervised a top-caliber staff of transport
personnel. Wrote facility-wide procedures, designed customer-focused transit
service policies, and organized routes and schedules for a 7-city area.
   Implemented computerized processes and information systems for every area of
transport operations. 
   Reviewed contracts with Legal and specified binding contractual agreements
for brokered Medicaid contracts. 
   Designed a system-wide Medicaid billing cycle to GAAP principles that
ensured efficiency, accuracy and an   ˜audit-ready  ' status.
   Identified revenue resources that achieved a 100% year-over-year growth from
1996-1998. 
   Established successful negotiations between hospital and Service Employees
International Union (SEIU). 
Halted escalation of employee/worksite issues to higher levels of the grievance
process. 
ENVIRONMENTAL SERVICES SUPERVISOR 1993  *  1995
   Established and maintained housekeeping and sanitary standards for this
102-bed patient care facility and 212-bed free-standing long-term care facility.
Reported to Environmental Services Director and administrative leaders.
   Controlled a $1.7M annual operations budget.
   Supervised a multi-departmental staff of 25 staff. Oversaw training and
professional development of over 45 environmental services associates. 
   Ensured 100% staff and departmental compliance to EPA, ADA, PPE and OSHA
safety standards and regulations.

Cedar Ridge Hospital, Lenexa, KS
An 80-bed private psychiatric facility with over 100 employees and providing a
full continuum of patient care.
SUPERVISOR OF HOUSEKEEPING 1991  *  1993
   Managed linen and housekeeping operations for medical center. Reported to
Director of Facility Services. Led service coverage, schedules, safety,
personnel, supply/equipment purchasing and resource management.

TEACHING EXPERIENCE

Metropolitan Community College (MCC), Business & Technology Institute, Kansas
City, MO
TEACHER & BUSINESS INSTRUCTOR 1997
   Taught   ˜Philosophy of Management  ' (32 hrs.).

EDUCATION

Webster University, St. Louis, MO October 2008
   MASTER OF ARTS  ‚  BUSINESS / EMPHASIS IN BUSINESS DEVELOPMENT / GPA: 3.91

Assemblies of God Theological Seminary, Springfield, MO 1989
   MASTER OF ARTS  ‚  INTERCULTURAL MINISTRY

Iowa State University, Ames, IA 1986
   BACHELOR OF SCIENCE  ‚  EXERCISE SCIENCE / MINOR IN PUBLIC HEALTH

CERTIFICATION & ASSOCIATIONS

   PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION (PMP)
   PROJECT MANAGEMENT INSTITUTE (PMI)
   MEMBER-SG2 HEALTHCARE INTELLIGENCE
   AMERICAN SOCIETY OF HEALTHCARE ENVIRONMENTAL SERVICES 
   BOARD OF DIRECTORS: INTERNATIONAL EXECUTIVE HOUSEKEEPERS ASSOCIATION
(2005-2007)
   CERTIFIED HEALTHCARE ENVIRONMENTAL SERVICES PROFESSIONAL (CHESP) 

PROFESSIONAL TRAINING

   7 Habits of Highly Successful People; Covey  's Project Planner Course;
Disney Keys To Excellence; The New Portable MBA; Achieving Credibility; How to
Build a Better Team; Navy Leader Development Program (40 hrs.);Navy Leadership &
Management Training School (80 hrs.); DISC Personal Profile System (high D and C
with creative classical pattern); and the Campbell Interest and Skills Survey
(Producer-Analyzer-Adventurer).