BENJAMIN GLENN
111 Pioneer
Garden City, MO  64747
  [Send email to request phone number] 62.6279	 [Send email using form at bottom]


SUMMARY

Experienced Test Engineer/IT Professional with MS-DOS, UNIX, Shell scripting,
Microsoft Windows, Microsoft Office Suite, Visual basic.Net, C, C++, Java, COBOL,
SQL, iPlanet, WebSphere MQ, MQ Mon, and WebSphere Message Broker.  Excellent
written, oral, and interpersonal communication skills.  2 years of support with
Middleware Applications: IBM WebSphere MQ, Message Broker, Datapower, Interchange
Server, and application environment support on midrange Sun/HP servers.
Experience working as a team to accomplish tasks.  Experienced in CLNP working
port-ins, disconnects, transfers, cancels of orders, new phone numbers, and order
support on the ACD line with sprint. Expert in system-operations training,
customer service, and application education.   Knowledge in Winrunner testing
software. Experience with ticketing systems HP Service Desk, and Telelogic Change
Synergy.	


PROFESSIONAL EXPERIENCE

SPRINT NEXTEL, Overland Park, KS	2006 – 2009

Test Engineer	
Test Engineer for Middleware, Infrastructure, and Test support.	
Constructed, supported and maintained large complex mission critical middleware
test server environments for Sprint Nextel. Tier I, II Troubleshooting of
Middleware applications. This included IBM WebSphere Message Broker, Interchange
Server, IBM, Datapower, and IBM WebSphere MQ.  Supported middleware environment
during the Sprint Nextel merger, and during the merging of Sprint’s and Nexel’s
billing systems.  
•	Provided exceptional application support for all major software releases in
order to ensure all 7 test environments, ranging from 3 to 16+ servers per
environment, were up and running with less than 10% downtime. 
•	Successful implantation of WebSphere message broker into Sprint's middleware
environment to reduce response times and improve performance within the
middleware layer.
•	Followed strict processes and checks to ensure correct tests, code, and work
was preformed in test environments.
•	Utilized ticketing systems to follow issues from discovery to resolution.
•	Established a Rules of engagement process to avoid the engagement of wrong
teams in order to save time, money and help speed up defect resolution time.
•	Debugging and modification of UNIX shell scripts to meet changing business
needs.
•	Resolved defects quickly across multiple teams during build, test and
production phases of applications ensuring all testing passes on time.
•	Performance tuning of load and performance environments by shutting off
unnecessary processes and managing resources to keep applications running at peak
levels.
•	Trained team on the database replication monitoring process using Oracle
Developer Software and served as replication support expert for my team.
•	Received excellence award for going above and beyond to provide excellent
defect support and resolution.
•	Documented procedure and created internal training manuals to create a
knowledge base for new hires.
•	Monitoring of systems and reports to ensure Testing environments were up and
running at all times. 
•	Participated in a 24 by 7 oncall rotation to provide exceptional support on
all applications.
•	Worked closely with all members of SDLC from development to production
support.








BENJAMIN GLENN	PAGE TWO

JMA INFORMATION TECHNOLOGY, Overland Park, KS	2006 

Cable Line Network Provisioner	
Provided provisioning of orders for Sprint’s Cable lines with Time Warner Cable
in the New York market. Responsibilities included provisioning of orders that are
porting numbers from other CLECs, disconnects, transfers, canceling and
troubleshooting of orders with Time Warner on Sprints ACD line. Training of new
hires on provisioning processes, software and troubleshooting techniques.
•	Achieved a Subject Matter Expert status on porting process.
•	Directed other provisioners on challenging orders to ensure proper
processing.
•	Trained team members on new processes to meet business needs.

CARGILL MEAT SOLUTIONS, Marshall, MO	 2005

Internship
Created a visitor pass database in Access 2003 using VBA and web camera support.
The program printed a photo id badge for visitors to the Cargill Plant. Provided
PC repair such as installed RAM, sound cards, CD drives, hard drives, NICs,
configured software for network use, connectivity tests, and troubleshooting of
operating systems.

WENDY'S OF MISSOURI, Clinton, MO	1997 – 2005 

Shift Manager	
Responsibilities include: Keeping employees on task during their shift, and
working with other managers as a team to ensure business prosperity. I was in
charge of cash control during my shift and daily accounting paperwork. I had
other duties of creating inventory statements, bookkeeping and helping with shift
schedules. As well as training employees on positions, equipment and computer
systems. 
•	Achieved goal of one million plus in sales per year.


EDUCATION
 
BS, Information Technology Software Systems Engineering. Colorado Technical
University.
Expected Date of completion: October 2010.

AAS, CIS Programming, State Fair Community College. Sedalia, MO
Courses included programming languages such as:
 Visual basic.Net with crystal reports as well as Visual basic 6.0, C, C++,
Java, 
MS DOS, UNIX, Cobol, programming in SQL, and RPG 400.
 Also I have taken courses in accounting, project management, and system
analysis.