Dear Sirs

Attached you will find my current resume.
 I am pursuing other options for a career move, and I want you to be aware that
I am available for any and all virtual employment opportunities that you may
have. 
I have my own office set up at home in a quiet atmosphere. DSL cable, fax
machine, printer, copy, scanner and landline phone. 

I have been writing freelance since Oct 2008 and now available to take on more
assignments either by freelance or as an added member to your staff. 

As you will see by my resume, I have very limited employment ventures but have a
wide variety of skills. If given the opportunity to add on with your company you
will see that I can offer you more than 100% of my best. 

Please forward this to the appropriate department for review. 
Regards 

Kristi Yokley 












Professional experience at a glance
WORKING EXPERIENCE	: 
•	Over 18 years’ experience in public relations & customer service
•	Of these, 12 years were sales oriented and 8 years have been in medical office
administration. 
•	Highly motivated and driven.   
•	Experienced in high-level administrative support, conducting research,
preparing statistical reports, handling information requests and performing
clerical functions such as preparing correspondence, receiving visitors,
arranging conference calls and scheduling meetings for the administrator and
other supervisor staff. 
•	Conducted training and supervision of lower-level clerical staff. 
•	Excellent interpersonal skills under pressure and stressful situations 
•	Ability to maintain tact and composure under all professional circumstances
•	IT Knowledge
OFFICE SOFTWARE AND EQUIPTMENT EXPERIENCE:
•	Fax / copy / scanner
•	12 line phone system with voice mail transfer, intercom paging and call
forward
•	Microsoft Word / Word Perfect
•	Microsoft Excel 
•	Quick Books accounting software
•	All Windows operating systems including Windows Vista
•	Microsoft PowerPoint
•	Med Tech scheduler
•	Veri-phone Medicaid and credit card systems
•	Transcription machine with or without computer hook up
•	CD/DVD Burning software
•	Familiar with computer operations and troubleshooting computer related issues
and office machine equipment
•	Can install computer hardware and software

 

A short note on my career
While the number of my career moves is minimal, I have gained experience in many
fields. I am a quick and diversified learner, with the ability to gain knowledge
and retain it for use where applicable. 

I am interested in furthering my expertise and meeting new professional
challenges in a professional and friendly office atmosphere. 
Work Experience
JUNE 2004 –AUGUST 2008	:  4 Years 
St. Luke’s Nursing Center: Carthage MO 
I took on the position of receptionist in 2004. In 2005 I had moved to the
position of administrative assistant/billing office coordinator. 
 
MY ROLE AS A RECEPTIONIST: 
•	Manage and maintain executives' schedules.
•	Prepare invoices, reports, memos, letters, financial statements and other
documents using word processing, spreadsheet, database, and/or presentation
software.
•	Read and analyze incoming memos, submissions and reports in order to determine
their significance and distribution.
•	Open, sort and distribute incoming correspondence, including faxes and email.
•	File and retrieve corporate documents, records, and reports.
•	Greet visitors and determine whether they should be given access to specific
individuals.
•	Draft responses to correspondence containing routine inquiries.
•	Perform general office duties such as ordering supplies, maintaining records
management systems, and performing basic bookkeeping work.
•	Prepare agendas and make arrangements for committee, board, and other
meetings.
•	Make travel arrangements for executives.
•	Providing information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person

 

IN 2005 I MOVED TO THE BILLING OFFICE TO WHERE I HAVE WORKED FOR THE LAST 3
YEARS. IN THIS ROLE, I HAVE WORKED CLOSELY WITH THE PUBLIC CERTIFIED ACCOUNTANT
AND THE HEAD ADMINSTRATOR OF 30 YEARS. MY ROLE INCLUDED ORGANIZING, PLANNING AND
PRIORITIZING WORK BY DEVELOPING GOALS AND FOLLOWING THROUGH FOR BEST RESULTS. IN
THIS ROLE, I HAVE HANDLED MANY INDEPENDENT RESPONSIBILITIES. THESE INCLUDE:
•	Internal processes: Including daily management of billings, collections,
reconciliation, general ledger and month-end-closings with a focus on accounts
receivable functions 
•	Management of detail aging, commission, manual/computerized cash batch, and
sales journal; execution and delegation of data entry and order processing
functions. 
•	Acting as a liaison between administrator, staff, board members, suppliers,
and customers. 
•	Research, review and approval of new and current customers for credit
accounts. 
•	Training and supervision of staff members in areas of procedures, client
relations and system operations. 
•	Interfacing with customers and retail buyers to expedite orders. 
•	Addressing a complexity of issues requiring immediate attention and resolve. 
•	Sole responsibility of Electronic Data Interface (EDI) operations. 
•	Ensuring systems integrity of mainframes through proper operations and
troubleshooting. 
•	Processing of  Missouri Medicaid and Medicare Claims Monthly 
•	Follow up with past due accounts 
•	Hospice Billing 
•	Private Insurance Billing 
•	Entering, transcribing, recording, storing, or maintaining information in
written or electronic/magnetic form
•	Identifying information by categorizing, estimating, recognizing differences
or similarities, and detecting changes in circumstances or events

	
 

Freelance Writing Work
2007 TO PRESENT		:  For a search marketing agency and a music group

SEARCH ENGINE OPTIMIZATION (SEO): Articles for Position2, a search engine
marketing agency 
I have written SEO articles around keywords provided by the agency. I have even
suggested themes and written articles around the themes once approved by the
agency and officials of the agency’s clients. After researching the themes
provided, I have written articles around the research. 
    Websites I have written articles for include but are not limited to. 

•	Responselink.com: A medical alerts company. A few of the articles I have
written are already published on the client’s website. These include:
o	http://responselink.com/medical-alert-bracelet-for-seniors.aspx
o	http://responselink.com/assisted-living.aspx
o	http://responselink.com/medical-alert-for-kids.aspx
o	http://responselink.com/medical-alert-protection.aspx

•	blogs.responselink.com: Articles written for the site were adapted for the
blog’s messaging which was distinct from the site. These are also published on
the blog. 

•	MortgageBuyerBasics.com: All articles published on the site have been written
by me. These include but are not limited to:
o	http://www.mortgagebuyerbasics.com/avoid-foreclosure-rescue-scams-get-expert-legitimate-foreclosure-help
o	http://www.mortgagebuyerbasics.com/avoid-foreclosure-proceedings-by-understanding-the-foreclosure-process
o	http://www.mortgagebuyerbasics.com/government-efforts-to-save-homes-from-foreclosure-prevent-foreclosure
o	http://www.mortgagebuyerbasics.com/judicial-foreclosure-non-judicial-foreclosure-what-is-the-difference
o	http://www.mortgagebuyerbasics.com/learn-more-about-avoiding-foreclosure-with-foreclosure-assistance-solutions
o	http://www.mortgagebuyerbasics.com/avoid-foreclosure-learn-more-on-foreclosure-process-to-stop-foreclosure-proceedings
 


BLOG COMMENTING & WRITING FOR SOCIAL MEDIA: for Position2, a search engine
marketing agency: 
I have been doing the following work for a number of Position2’s clients 
•	Searching and identifying blogs containing threads relevant to the client’s
business
•	Writing comments on the blogs identified after approval from the agency
•	Identifying forums, news sites and other avenues for commenting about the
client’s business
•	Drafting comments and continuing conversations on all of the above 
•	I have been entirely responsible for all the commenting work for a number of
clients including:
o	www.responselink.com
o	www.mortgagebuyerbasics.com
o	www.mozes.com
o	www.iflapp.com
CONTENT EDITING FOR ZANSAM, MUSIC GROUP IN INDIA: 
I have been involved as a content editor for a music group based in India. While
reviewing content for their website, proposals and marketing collateral, I am
involved as a critic and editor of the group’s marketing and concert collaterals


JUNE 2001 –AUGUST 2004	:  3.5 years 
Southwest Mo Bone & Joint -Office of Brian K Ellefsen DO
Carthage MO 
Receptionist/ Nurse Technician Assistant
I took on the position of receptionist in 2001. My job duties of a receptionist
turned into working alongside the Dr. with hands on patient care.  
Some of my duties included:
•	Scheduling appointments for four busy medical professionals while prioritizing
patient acuity
•	Medical records: updating patient charts, while following HIPPA compliance
•	Transcribing, proof reading letters and dictation reports
•	Submitting insurance claims , while following up on denied claims, collections
accounts
•	Daily cash balances and receiving payments
•	Collection of all information for billing purposes
•	Lab orders, x-ray, medicinal prescriptions 
•	Surgery and Electronic Imaging appointments
•	Pre-certifying Lab, X-Ray and surgeries for hospital and in house procedures
•	Pre-certified work comp and attorney accounts
•	Assistance in sterile cast,  dressing changes and placements
•	Patient education on pre/post operative instructions and care 
•	Maintaining patient rooms 
•	Vital signs, X-Ray processing  via office equipment 

1990 –2001:                   	11 years 
                                               	Lamar Travel Plaza – Lamar MO
                                               	Asst Manager/ Sales Clerk
I started this job right out of high school, my very first job enabled me to
raise my children to school age, before going on to further my career and gain
experience. 

Some of my duties included:
•	Daily Deposit Reconciliation
•	Bank Change orders 
•	Statement & Invoicing / Accounts Payable and Receivables
•	Proficient credit card sales and batching
•	Cash register with point of sale scanning computer 
•	Managing 9-15 employees and weekly schedules
•	Inventory with cost and retail
•	Negotiated and secured terms of pricing with vendors and contract labors


PERSONAL DETAILS	:  I am a single mother of three teenagers. I own my own home,
and my hobbies include, horse training, horseback riding, camping, oil painting
and writing for pleasure as well as freelance articles and web content.