PATRICIA ARMSTRONG
308 Brightsand Court, Manchester MO 63011
 [Send email to request phone number] 27-8388 or (314) 520-5311
[Send email using form at bottom]

Seeking a telecommuting job where I can put over 10 years experience in
customer
service to use or where I can perform clerical/typist functions.

QUALIFICATIONS

Experienced in dealing with all types of customers both in person and over the
phone.
Typing speed of 56 WPM.
Have a home office with computer using XP Professional and Pentium 4,
printer/scanner, excellent lighting, ergonomic furniture and land line phone.
Familiar working with Word, email, chat rooms, and some experience in Excel.
Self-disciplined, dependable, responsible and honest. 


PROFESSIONAL EXPERIENCE

FEDEX OFFICE STORE - Des Peres, MO  (September, 2007 to Present)
International provider of domestic and international shipping services, copy
services, including self-service, and retailer of office/school supplies.

Interacted with customers in retail, self-service, shipping and production areas
to instruct, consult with and suggest products and services.  Maintained retail
displays, assisted in job productions and shipping when needed. Responsible for
completing retail inventory requisition and adjustment reports. I also
reorganized the retail overflow closet to facilitate locating products.

LOUD TECHNOLOGIES, INC - St. Louis, MO  (August, 1999 to November, 2008)
International distributor of  sound enhancement equipment.

Supervised assembly and unloading and skidding of incoming product. Assisted in
order pulling and processing when needed.  Operated a forklift to move product.
Kept records of product movement for input to the computer and of received
product for transfer to the Inventory Control Clerk.

ONE STOP MAILING - Manchester, MO  (May, 1997 to December, 1998)
Proprietorship providing shipping, personal mail boxes and copy services along
with retail products.

Assisted customers with retail, shipping, self-service and mail box services.
Opened and closed the store including balancing the register and credit card
machine and preparing the bank deposit.  Maintained displays and verified
received product.



ADCOM EXPRESS	 - Maryland Heights, MO  (March, 1993 to June, 1996)
Proprietorship providing courier and delivery services primarily in a
three-state area.

Contract courier making pick-ups and deliveries to customers in a two-state
area.  Became employed as the first trainer for the company after six months with
them.  In this role I taught new contractors map and street guide reading as well
as how to route assigned jobs for timeliness and efficiency.

COMMERCE BANK - St. Louis, MO   (April, 1976 to June, 1992)
Full service banking organization based in Kansas City, MO and operating
branches throughout Kansas, Missouri and Illinois.

As Supervisor of Backroom Operations the last five years of my employment, I was
responsible for four sub-departments consisting of 16 people who performed the
functions of check returns, deposited item returns, government reclamations and
credit card draws to cover overdrafts.

I reduced overtime by 95% through the implementation of one procedure.
Staff was reduced by 12% through attrition while processing for several new
branches was added without causing a negative effect on performance levels.

Was responsible for researching and correcting entries to the Delayed and
Misapplied general ledger account, which necessitated communicating with the
Federal Reserve as well as other banks.

Often interacted with customers on various levels, but mostly with the irate
customer transferred by phone after Customer Service could not handle the
situation.