Ulrike O. Fitzgerald 
4461 Osceola Ave., St. Louis, MO 63116 	(314)457-1553 •  [Send email using form
at bottom]

PROFESSIONAL SUMMARY

Assistant manager professional with more than 10 years progressive experience in
Food Service Management and Staff Management. Results oriented, hands on
professional with strong leadership and communication skills. Experienced in cash
handling, customer service, conflict management, and productivity incentive
programs. Strong technical skills including MS Word, 10-Key, calculator, and cash
drawers.

EXPERIENCE

Assistant Manager							February 2004 –October 2007 
Quik Cash, St. Louis, MO	
Prepare checks and cash for deposits and enter customer transactions into
computer system. Verify daily incoming cash supply, analyze and report credit and
risk information of commercial loan applicants. Investigated and corrected errors
and resolved customer complaints. 
•	Supervised up to 9 employees and was responsible for maintaining
work-schedules, ensuring smooth operation of our offices.  
•	Increased productivity through the implementation of individual performance
measurements and standards. 

Assistant Manager						           February 2000 – February 2003 
Charilton Donuts, St. Louis, MO 	
Managed the daily operations from opening procedures to closing the store.
Maintained staff schedules and ensured product quality.
•	Successfully prepared all financial reports and necessary record-keeping to
show daily sales. Trained new staff and provided customers with exemplary
customer service.

Shift Leader	February 1995 – June 2002
Sinclair, St. Louis, MO 						       
Studied production schedules and estimated worker – hour requirements for
successful job completion. Reporting to this position were 5 employees.
•	Monitored daily, weekly and monthly merchandise and maintained inventory for
the store. 
•	Developed work schedules for all staff, resolved conflicts and worked closely
with vendors providing product to our store.

Assistant Manager						        December 1998 – December 1999
Aldi, St. Louis, MO 
Managed a 200,000 square grocery store. Reporting to this position were 6 sales
associates.
•	Converted stockroom merchandise to the floor when product needed to be
stocked.  Performed cash handling and customer service responsibilities when
necessary. 
•	Developed daily and weekly sales reports for local store manager and presented
these reports to the corporate office.

EDUCATION

Wintierschule, Munich, Germany (High School Diploma) 
Donnersbergerschule, Munich, Germany (Cosmetologist)