Jeffrey Kirk
Route 2 Box 784-04
Ava, Missouri 65608
 [Send email to request phone number] 83-0257
beowoof1@gmail.com

Objective: 

Looking for a challenging network support position


Skill Set

* Direct 24/7 Network Operation Center experience in a time-sensitive and high
pressure environment working independently without supervision in an on-call
rotational basis

* Was charged as a primary responsible for providing technical supervision in
the management of complex technical issues relating to the maintenance and
service availability of the Embarq (Sprint) ATM and DSL networks and wrote
technical documentation and policies Subject Matter Expert for network end
users.

* Eight years extensive technical telecommunications experience troubleshooting
and isolating deep-rooted chronic problems involving layers 1, 2, and 3
connectivity issues involving xDSL, IP, ATM, Fiber,and Ethernet circuits 

* Eight years wide-ranging experience with standard telecom devices ranging from
broadband CPE and LAN/WAN configuration for clients to DSLAM remote access
concentrator, Ethernet switch, and remote ATM switch provisioning, configuration,
and repair, DS0/DS1/DS3 and OC3 and OC12 end-to-end testing and provisioning.

* Project management experience leading Test and Acceptance and network device
installation for new network devices utilizing various telecom vendors, such as
Lucent, Adtran, Tellabs, and Alcatel– encompassing such details as feature
requests from the vendor, new product failure analysis, and alarm testing and
development and fault tolerance implementation

* Was charged as a primary Proficient with Microsoft Word and Excel and
experience using both Windows and Solaris operating systems. Proficient at both
command line, graphical, and scripted provisioning of network elements and access
devices from end to end, using various technologies such as ATM, ATM
over TDM, and xDSL.

* Familiar with Element Manager and Alarm Server administration from both field
and lab testing through live network deployment. 

* Direct support experience ranging from deep chronic circuit connection repairs
to sensitive priority VP escalation management during network outages


Work Experience

NTAC Engineer I and II
8/2000 - 3/2008  Sprint/ Embarq, Overland Park/ Gardner, Kansas

* Troubleshot, monitored and maintained DSL network equipment, such digital
subscriber line remote access concentrators and enterprise ATM switches for
various vendors at the Overland Park Network Operations Center.  Applied in-depth
knowledge of network technologies such as DS0, DS1, DS3, TDM, ATM, ATM over TDM,
and IP.  Familiar with element management systems on a Sun Solaris platform,
using network monitoring software such as Micromuse Netcool. Performed software
upgrades, concentrator migrations, data failure analysis and network connectivity
support at a primary level.  Experience with standard telecom ticketing systems
such as AccessCare by Nortel. Major accomplishments include developing a complete
backup solution from software application development to creation of scripts and
implementation of standardized policies and procedures, and creation and
implementation of a failure analysis system based on network polling.  Was
responsible for leadership and technical supervision for Tier 1 employees.

Network Support Representative
10/1999 - 8/2000  Stream International, Beaverton, OR, United States

* Provided enterprise hardware support for a leader in the networking products
industry (3COM.) Services covered a broad range of products which include
switches (Level 2 and 3, VLANS, ATM and fiber optic modules), enterprise hubs,
ISDN/analog modem pools (managed and unmanaged), and Level II ISDN router support
(WAN and LAN). Provide end user support for SOHO-type hubs, switches, ISDN
routers, remote access servers, VPNs, and hardware firewalls (installation,
configuration, and troubleshooting).

Technical Support Representative Levels I-III
6/1998 - 10/1999  Stream International, Beaverton, OR, United States

* Provided digital subscriber line support for field technicians, consultants,
and end users for a large digital services provider (US West/Qwest.) Specialties
included network interface card installation, hardware conflict resolution,
software installation, internal/external DSL modems and Cisco CPE router
installation/configuration. Additional duties included manning the resource line
for other technicians and being charged with customer escalations as a member of
the escalation team.

Technical Support Representative
10/1997 - 5/1998  Stream International, Beaverton, OR, United States

* Provided end user printer and software support for an international
fax/printer/copier/scanner manufacturer (Hewlett Packard.) Developed considerable
skill in working with novice users and helped them facilitate the use of such
software as optical character recognition and image editing software.


Education

12/1986  Defense Language Institute, Monterey, CA
* Certification
* Russian Basic Course, Graduate with Honors

6/1985  Meadowdale High School, Dayton, OH
* Diploma-College Preparatory


Additional Info

Direct support experience assisting customers with all Windows and various Mac
operating systems; direct work experience also includes the Sun Solaris
environment. Direct support background and working experience with all major
networking hardware and software installation and troubleshooting, including such
components as routers (DSL and ISDN), POTS line splitters, hubs, switches, modem
pools, network interface cards, fiber optic modules, distance extender modules,
digital subscriber line remote access concentrators, ATM switches, ISDN BRI/PRI
units, WAN configurations, TCP/IP and SNMP troubleshooting, VLAN and firewall
configuration, and network design and optimization from backups to fault
tolerance. Experienced at working independently to provide detailed follow-up of
complex issues. Project management and implementation experience at a supervisory
level.