Rachel M. Adkins
10804 N Donnelly Ct.
Kansas City, MO  64157
Phone:   [Send email to request phone number] 81-4490     Mobile Phone:   [Send email to request phone number] 47-9785     Email:  [Send email
using form at bottom]

Career Objective
To obtain a clinical analyst position within healthcare IT utilizing my client
service, training, and project management experience within an organization
seeking a self-motivated, quality-focused team member.

Professional Work History

● Clinical IT Trainer; Truman Medical Centers – Kansas City, MO
2007 – Present 
	Information Technology, IT Education

Duties:  Facilitated classroom training for nurses, physicians, medical
students, residents, and clerical staff on appropriate role-based curriculum on
Truman Medical Center’s eCare applications including Cerner’s Enhanced View
PowerChart, PowerChart Office, PowerOrders, Care Documentation, PowerNote,
FirstNet, PowerPlans, and Charge Services solutions.  Additional responsibilities
include:
•	Lead trainer for Cerner application upgrades and implementation projects
•	Maintain, test, and support Training Domain
•	Provide individual, hands-on training in a classroom, open labs, or desk-side
coaching
•	Develop online tutorials and computer-based training modules.
•	Produce project-specific education curriculum and materials for department
implementations
•	Coach Super-Users on new functionality and workflow changes.

● Team Lead/Senior Functional Specialist; Cerner Corporation – Kansas
City, MO
2004 –2007 
	IP Solution Sales, Proposal Management

Duties:  Served as the Patient Care solution functionality expert of the IP
Solution Sales/Proposal Management team, supporting the marketing, sales and
solution management organizations.  Additional responsibilities include:
•	Developed and maintained a database of functional responses to present to
prospective clients 
•	Collaborated with Solution Strategists on future functionality
•	Participated in various team projects and developed a task force to evaluate
workflow improvements
•	Managed associates and created an associate training program

● Senior Solution Analyst; Cerner Corporation – Kansas City, MO
2001 –2004

Duties:  Provided direct client support in the Immediate Answer Center (IAC) for
Millennium PowerChart, PowerChart Office, and PowerNote solutions.  Participated
in task force to evaluate improvement in service request transfer process,
develop guidelines, and implement final plan across multiple teams.  Additional
responsibilities include::
•	Resolved service requests regarding functionality questions, design & build
recommendations, or defects.
•	Mentored associates and trained investigation techniques, troubleshooting, and
solution knowledge 
•	Developed support documentation and training material 

● Dictation Technology Support Technician; Mayo Clinic - Rochester, MN
 1997 – 2001

Duties:  Supplied client support in the Dictation Technology Services department
for digital dictation systems, and planned and implemented projects for
departments transitioning from audio tape to digital voice interface.  Additional
responsibilities include:
•	Answered support questions from end users regarding functionality of the
digital dictation system
•	Managed queues and reported statistics
•	Planned projects and implemented digital dictation technology within clinical
and research departments.

Education 
Northern Michigan University – Marquette, MI
	Associate Degree – Medical Office Information Systems, 1996.
Professional Experience and Accomplishments

Leadership
•	Managed a team of functional specialists, coordinating timelines, delegating
work assignments, and delivering clear vision of expectations to my team.  
•	Assigned and delegated work assignments which optimized resources.
•	Teamed with upper management to evaluate project statuses, address and resolve
problems, and ensure compliance with quality and production standards.
•	Awarded “Night on the Town” recognition for going above and beyond role
expectations.

Project Management
•	Initiated SuperUser Group by developing specific curriculum for approximately
200 SuperUsers on advanced-level PowerChart Enhanced View to assist with Go-Live
Support.
•	Lead project team to ensure an accurate sales proposal quote for prospective
clients.  Developed a process and  provided training to the Proposal Management
team which involved cross-team communication and collaboration of a shared
document on an internal network.  Lead a project team to evaluate proposal
workflow improvements, utilizing automated work queues for reporting and tracking
of proposal statuses and statistics.
•	Edited Standard Operating Procedures (SOPs) and source documents ensuring
compliance with formatting and publishing standards.  

Training and Instruction
•	Created interactive computer-based training modules, competency tests, and
delivered via online learning management system for all Cerner solutions.
•	Facilitated all Cerner solution classroom training, individual training, and
desk-side coaching for all clinical roles across multiple organizations.
•	Authored participant guide for all Cerner training, brochures, and
supplemental education materials.
•	Supported Client “Go-Live” Conversion of PowerChart and PowerChart Office
solutions.  Assisted project team with resolving issues at Go-Live.
•	Managed 4 associates on the Patient Care Team.  Reviewed complex issues and
demonstrated detailed workflows and processes to the team on new functionality.
•	Mentored 10 associates in the Velocity Training Program on Cerner solution
functionality, investigational skills, policies and procedures.

Technical Skills

Cerner Solutions:   
Enhanced View PowerChart (acute care)
PowerChart Office (ambulatory)
PowerOrders / CPOE (order management)
CareNet Care Documentation
PowerNote (physician structured documentation)
MillenniumPOC (bedside point of care)
PharmNet (pharmacy management)
eMAR (medication administration)
CareAware Rx Stations (dispensing cabinets)
Discern Expert (knowledge-based decision support)
Discern Explorer (adhoc query and report writing)
Bridge POC (bedside point of care)
PowerPlans (care plan and pathways)
Women’s Health
PowerChart Oncology
INet (critical care)
FirstNet (emergency medicine)
CVNet (cardiovascular disease)
 

Operating Systems: Mac, WinXP Pro, & Vista.

Microsoft Solutions:  Access, Excel, Internet Explorer, LiveMeeting, Messenger,
Outlook, PowerPoint, Project Web, Publisher, Visio, & Word.

Misc.  Applications:  MC Strategies Learning Management, IBM Content Manager,
Adobe Photoshop 6.0, Snagit, and ViewletBuilder 4.0.