Summary of Qualifications
* Expertise in effectively directing all aspects of a project management,
implementation and training department. This includes defining, developing and
maturing project management and training practices and managing personnel.
* Success in building a Project Management, Implementation and Training
Department from scratch.
* Proficient in ensuring solid practices are utilized on concurrent projects
covering areas such as scope management, risk management, communications,
timeline and governance. Most project budgets range from $300,000 to
$1,000,000+.
* Ability to interact across organizations by instilling trust, motivating and
working with other people. Influence corporate governance practices affecting
projects.
* Effective partnership relationships with all project stakeholders.
Professional Experience
NextGen Reseller 2005 - Present
Director, Implementation and Training
Accomplishments:
* Created implementation process including all written training materials
including project plans, statements of work and training audits.
* Monitored the progression of projects to make sure deliverables and timelines
were being met within scope and the financial budget established.
* In addition to managing the department with clear direction for team members
and managing projects, I also trained approximately 40% of the time.
* Developed yearly performance appraisal guidelines to incorporate current
performance with a staff development strategy for continuing education goals for
the upcoming year.
* Successful implementation track record; one in particular that was very
successful was a large Cardiology group. The implementation included several
interfaces in addition to the traditional EPM and EMR training. The entire
implementation plan with milestones and timelines was incorporated into a legal
document created by the client's legal representation and our corporate attorney.
What was unusual about the legal document is that there were financial penalties
that had to be paid by my employer should any milestone and/or timeline not be
met. In the end the implementation was very successful and not one dime of money
was paid by my employer to the client because of missed milestones and/or
timelines.
Responsibilities:
* Key leader in NextGen Reseller Start-up Company.
* Managed training staff and billable hours to ensure profitability.
* Project Manager for all implementation projects, including both EPM/EMR
phases. Served as the main point of contact for clients during the implementation
process.
* Scheduled appropriate resources, both internal and outsourced, to execute the
tasks in the project plan.
* Notified clients in advance if the project was on course for going beyond the
original scope; consulted with clients and offered options and recommendations on
best course to pursue to stay within the original scope.
* Used independent judgment to plan, execute and direct implementation tasks.
* Coordinated software conversions such as demographics, payers, balance
forwards and appointments.
* Coordinated HL7 interface projects - Quest Lab Interfaces, Lab Corp, Meditech
Bi-Directional Demographic, Fletcher Flora and custom applications.
* Worked with clients to identify and resolve issues and problems related to
the project.
* As a certified NextGen EPM & ICS trainer, conducted training sessions in both
large and small venues with physicians and staff.
* Ability to easily connect to clients and relate real life scenarios during
training due to many years of medical practice management experience.
* Provided recommendations to clients on areas for departmental or
implementation process improvements.
* Excellent organizational skills, detail oriented and self-motivated to
accomplish directives and goals.
* Organized projects through Microsoft CRM, Excel, PowerPoint and Outlook.
St. John's Mercy Eye Care - St. Louis, Missouri 2002 - Oct 2005
(Formerly Unity Eye Care)
Operations Manager
Accomplishments:
* Directed and implemented two-year multi-site software acquisition project.
* Defined departmental software need, developed project plan and scope,
coordinated necessary resources.
* Created complex databases within software, tested completed databases for
accuracy.
* Developed training program and trained all users.
* Maintained application, which included comprehensive yearly database
updates.
* Daily technical support provided to staff.
* Responsible for management of inventory audits at all locations. Analyzed
audit data and made recommendations accordingly to improve inventory procedures.
* Managed day-to day operations, which included: accounts receivable, billing,
collections and P&L management, various Information Services projects. Developed
and maintained departmental procedures and policies. Procedure compliance was
achieved by close follow-up, documentation and training.
Compulink Business Systems - Westlake Village, California 2001-2002
Independent Contractor/Medical Software Trainer
Traveled to various medical practices throughout the United States, and trained
medical personnel on Compulink software. Compulink is a comprehensive practice
management that includes inventory functionality, financial posting and
electronic medical records. Built databases and reviewed for accuracy. The more
sophisticated functions within the software such as table maintenance, optical
inventory and electronic medical records were trained with key staff members
only. Performed routine quality control checks and made recommended system
modifications if necessary.
Doctors Eye Clinic, Inc. - St. Louis, Missouri 1997-2001
Practice Administrator
Key responsibilities included personnel scheduling, salary and benefits, IRA
administration, performance evaluations, hiring, discharging, accounts
receivables, accounts payable, payroll administration, collection and deposits.
Innovative marketing programs created for the optical shop, such as direct
patient marketing in exam rooms.
Accomplishments:
* Dramatically reduced operating costs by analyzing current expenses,
identifying outdated equipment and renegotiating supplier contracts that included
incentive programs for additional services.
* Orchestrated installation of computer network that enhanced office
productivity, generating increased insurance claim revenue through submitting
claims via Internet.
* Instituted new employee policies and benefits comprised of forward-thinking
programs including flexible work hours, improved health insurance coverage, IRA
retirement plans, Section 125 plan participation, and offering vacation time in
one-hour increments. These policies significantly raised the rate of employee
retention.
* Administered company IRA within Federal guidelines; fully responsible for
employee enrollment including analyzing submitted documents, maintaining accurate
records for employee deferral amounts, coordinating deductions with payroll
processing, and fund transmissions.
* Assessed job performance of employees and coordinate appropriate support and
continuing education directly resulting in growth of company due to outstanding
level of team professionalism.
* Supervised and train employees to ensure total compliance with all Federal
and OSHA regulations through education and strict facility monitoring.
* Streamlined daily production and receipt management by automating manual
system that generates spreadsheets to detail financial summary of expenses,
income and supplier trends.
EDUCATION/PROFESSIONAL CERTIFICATION
St. Louis Community College Meramec 1992 - 1993
St. Louis, Missouri
General Studies
Lutheran School of Nursing 1983 - 1984
St. Louis, Missouri
Obtained further nursing courses with clinical experience
Missouri Baptist College 1982 - 1983
St. Louis, Missouri
Completed class prerequisites for nursing school
Enterprise Practice Management (EPM) NextGen Certified Professional 2007
Image Control System (ICS) NextGen Certified Professional 2009
HONORS/AWARDS
Phi Theta Kappa International Honor Society
The National Dean's List 1992-1993
Honors Program, St. Louis Community College Meramec
Unity Health Services "Star" - Awarded for implementation of perpetual inventory
system reducing cost of goods sold by 10%
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