DERRICK C. TALLIE
1935 Farrar Dr. Apt. A
Rolla, MO 65401
(573)202-0325 or (314)828-N2PC
[Send email using form at bottom]


OBJECTIVE:
I am seeking a position within an environment that I can utilize my skills,
abilities, experience, and 
I also would like the opportunity to help and enhance the quality and the
ongoing success of your operations.

SUMMARY OF SKILLS AND QUALIFICATIONS:
	Call Center	(inbound/outbound)		Management		MS Word 			Scheduling
	Detail-Minded			Customer Service		MS PowerPoint		Filing
	Web Page Designs			Graphic Designs		MS FrontPage		Communications
	WinFax Pro				Sales			MS Access			Office Operations
	Supervisor				Data Entry	(7500 kph)		MS Publisher		Conscientious
	Inventory				Merchandising		MS Excel			Dispatcher (AAA Member Services)
	Hardware Repair Technician		P2P Networking		MS InfoPath		Computer Systems
Administrator		Accounts Receivable			Sorting			Quicken 			Accounts Payable
	QuickBooks Pro			Network Management		CompTIA A+ Training		Document Copying &
Binding	
	Computer Refurbishing			Desktop Publishing		Adobe Photoshop		Network Cable
Customizations
	Adobe InDesign			Adobe Illustrator		Adobe PageMaker 		Adobe GoLive
	Adobe Premier			Adobe After Effects		Adobe Acrobat		QuickBooks POS
	QuickBooks Customer Manager		QuickBooks Rental		QuickBooks Accountant		Client
Relations
	Computer Support Specialist		Marketing			Tax Preparation		Administrative
Assistance
	Windows Operating Systems		Mailing			Network Support		Help Desk Support
	Remote Tech Support Specialist		IT Support			On-Site Support Tech 		Shipping &
Receiving
	Light Typing (30-40 wpm)		Customer Billing Resolution	Problem Resolution Rep
II	Network Cable Run
	Microsoft Security Guidance		CCNA Training		Screen printing
				
REPRESENTATIVE ACCOMPLISHMENTS:
•	Possesses 15 years experience in the computer/IT Industry
•	Managed retail operations ensuring increased sales and quality customer
service
•	Supervised staff to achieve the highest level of efficiency and productivity
•	Established quality customer service as highest priority
•	Help Desk & Call Center support to those in need for free technical advice for
computer troubleshooting services
•	Managed inventory to ensure highest level of customer service and satisfaction
while meeting budgetary requirements
•	Resolved customer issues to achieve highest level of mutual satisfaction and
customer retention
•	Designed and set-up web pages according to client desires and requirements to
achieve outstanding results
•	Consistently met or exceeded established sales, production quotas, and goals
•	Proficiently resolves computer conflicts on a daily basis
•	Builds custom computers designed for individual use within businesses & homes:
Built over 200,000 computers in 15 years for customers
•	Customer database of over 450, 000 satisfied customers throughout the U.S.
•	Replaces malfunctioning computer hardware for individuals and businesses, and
maintains quality computer refurbishing
•	Assisted in mail sorting, postage, and delivery to ensure proper & quality
delivery
•	Assisted copying process of multiple documents as well as binding to be used
for presentations via MS PowerPoint, 
& mass distribution as well as multi-million dollar marketing solutions
•	Handled the sorting and mailing of DCO in ECO (Exception Control Outbound) for
time critical delivery
•	Can customize 568-A (Crossover) or 568-B (Straight-thru) of any length cables
for daily network utilization
•	Computer Break/Fix Issues handled with guaranteed satisfaction: Laptop
servicing also
•	Cable modem troubleshooting via Grand Slam, SVP
•	Customer Billing and Payment Issues Resolved.

EMPLOYMENT EXPERIENCE:
N2PC Designs & Specialties Inc.		(Self Employed)			Rolla, MO				1992-Current
	Customer Support Technician: Customer Service Support, Building, Installations,
Repairs, and Upgrades of PCs & Macs,
Designs Web Pages & Desktop Publishing, Custom build network servers &
workstations, Creates network cables
CONVERGYS (Comcast-High Speed Internet)	(CS & Problem Resolution Rep
II)	Hazelwood, MO			2008-2009
	High Speed Internet Tech support specialist for COMCAST: troubleshooting
Internet connection for customers, Billing issues, customer service
Hi-Tec Copy Center				(Copying/Sales Rep)			University City, MO			2006-2006
	Copying, Binding, Booklet Making, Collation, Cashier, Lamination, Faxing, &
Typesetting
Mound City Shelled Nut Company		Warehouse/Packing			University City,
MO			2003-2009
	Stocking display shelves, unloading and loading supply trucks, shipping
Spherion	 				(Office Professionals)		Creve Coeur, MO			2003-2006
	Temporary Assignments: Office Operations; Bryan Cave-Mailroom, IKON (Purina
Mills Sandberg Phoenix & Von Gontard), 
Cass Information Systems-Mailroom, AAA Member Service Center-Call
Center/Dispatcher

EDUCATION & TRAINING:
	CCNA: Cisco Certified Network Associate Training
	Microsoft E-Learning Course: Microsoft Security Guidance Training, Windows 7
for IT training, Server 2008 R2
	Urban League of Metropolitan St. Louis: CompTIA A+ Certification Training
	St. Louis Community College: Career Development Seminars
	Watterson College: Private Security Training 
	St. Louis Job Corps: Certification in Clerical & Office Operations/GED