Carol Freihaut
8408 Village Green Drive
Cedar Hill, Missouri 63016
***- 285-8992
[Send email using form at bottom]

Project Experience

Full-time Caregiver for elderly parent – 2008-2009

Technical Writer/Business Analyst-AT&T. St. Louis (May 2006-January 2007)
•	All areas of AT&T computing standards governance regarding J2EE compliance
•	Reviewed, updated, and edited Best Practices and Standard Environment
documents for accuracy, readability, style/format
•	Developed PowerPoint presentations on Standards Governance initiatives
•	Conducted needs assessments with program and project managers
•	Developed web surveys for standards compliance gap analysis based on Best
Practices and Standard Environment requirements
•	Edited, updated, and rewrote user manuals from up to ten subject matter
experts to give documents a single voice
•	Re-designed departmental web site 
•	Identified new requirements
•	Translated requirements into gap analysis matrix
•	Participated in discussions with technical and subject matter experts to
ensure accuracy in fine points of standards
•	Managed new Java development projects
•	Developed communications tools to introduce new Governance requirements and
initiatives
•	Evaluated new development requests and proposals from technical architects
•	Applications used included MS Office 2003 (PowerPoint, Excel, Word, Visio,
Outlook), Notepad, NetMeeting, Live Meeting, Express 1 (project management)

Technical Writer-Sumaria Systems, Inc., O’Fallon, IL (June 2005-October 2005)
•	Reviewed and edited enterprise architecture products for readability,
style/format
•	Developed presentations on MSWord styles, grammar and usage, MSWord tips and
tricks for employees
•	Created templates and macros to streamline reporting and proposal writing
•	Edited, updated, and rewrote user manuals
•	Provided end-user support for Word 2003
•	Applications used included MS Office 2003 (PowerPoint, Excel, Word), Robohelp,
netViz


Technical Writer-River City Internet Group, St. Louis, MO (RCIG) (2004)
•	Member of eight person team
•	Wrote offshore customer service training course and documentation for AOL Low
Cost Internet solution (Netscape)
•	Partnered with subject matter experts to develop specifications from verbal
descriptions and project plans
•	Applications used included MS Office 2003 (PowerPoint, Excel, Word)

Technical Writer-Wyeth BioPharma, St. Louis, MO (2003)
•	Member of interdisciplinary team developing FDA-Compliance documentation
•	Developed specifications from verbal descriptions, Visio/CADD drawings, and
manufacturer information
•	Produced quality material for an evolving project in a timely manner 
•	Played a lead role in concurrency reviews for refinement and approval of
written documents 
•	Applications used included MS Office 2003 (PowerPoint, Excel, Word)

Technical Writer-The Doe Run Company, Herculaneum, MO (2000-2002)
•	Developed design and standards for content and layout 
•	Independently learned in-house AS/400 applications
•	Wrote user guides, technical and administrative guides, and procedure manuals
•	Researched applications and user procedures regarding program functionality
and usage
•	Interviewed users in all departments to gain understanding of work flow
processes as well as routine tasks
•	Designed and wrote user manuals with procedures from the user’s viewpoint
•	Reviewed materials with programmers and users for clarity, usability, and
technical accuracy
•	Applications used included MS Office 2003 (PowerPoint, Excel, Word), Screen
Capture, Corel Draw

Technical Writer-freelance, St. Louis, MO (1998-2000)
•	Lead writer and researcher with ShearTech, Inc. for new edition of IBM TCP/IP
Redbook for Internal Training using Framemaker 5.5 (June – September 2000)
•	Research advances in technology since last revision using Internet and
Industry standard reference books
•	Proofread and edit copy for other writers on team
•	Produced screen captures and graphics using Paint Shop Pro and various Screen
Capture utilities
•	Revised MCSE Windows 2000 training books for Wave Technologies using
Framemaker 6.0, Abode Acrobat Standard 6.0, and Photoshop 5.0 (February –June
2000)
•	Created new material as needed and edited existing copy for novice students
•	Took Microsoft MCSE tests to confirm validity of materials already written
•	Shared results with team members through onsite meetings, NetMeeting, and
teleconferences
•	Proofread and edited copy for other writers on team
•	Documented internal systems for Spherion Staffing agency (network maps, system
documentation, inventory workstations, servers, users and groups, printers,
recorded and validated configurations) using Visio, Framemaker 5.5, Adobe Acrobat
6, and Paint Shop Pro (July 2001)
•	Created, edited, revised, and distributed a variety of informational and
self-help materials for volunteer group as a volunteer (April 2002 – March 2003)
using Framemaker 5.5

Manager, Internal Technical Services Department (1996-1998)
Wave Technologies, St. Louis, MO
•	Formalized company-wide standard operating procedures for corporate-based,
traveling and remote site employees
•	Designed and implemented IT Policy and Procedure Handbook with end-user
documentation for all systems and procedures
•	Developed and implemented new methods and procedures
•	Forms and documentation for Internal Technical Services Personnel to track
department project plans, processes, procedures, and system documentation 
•	Developed change management system with forms and procedures
•	Produced and delivered corporate e-mail course for company employees,
including course materials, trainer, and follow-up support
•	Used creative, economical computing solutions resulting in annual company-wide
computing budget based on projected needs
•	Provided technician and end-user support
•	Developed partnerships and alliances with key personnel in all departments
•	Managed multiple concurrent projects, team of 3-5 technicians including
employees and contractors, and managed multiple, concurrent projects

Independent Consultant
•	Patient Care Services, Hillsboro, MO
•	Identified business computing needs of the client and implement projects as
accepted by the client and provide documentation to support project plan
•	Worked closely with clients to insure projects meet business needs within the
technical scope of the business
•	Managed concurrent multiple projects
•	Developed and implemented in-house user training materials and classes
•	Clients included brokerage house, insurance (headquarters and independent
agencies), financial firms, health care agencies, chiropractic offices, mortgage
and loan companies, construction firms, and engineering companies)
•	Developed a reputation for providing prompt effective services on or head of
deadline, anticipating client need with practical solutions

Specific Skill Sets and Technical Experience/Exposure
•	Hardware (operation, build, upgrade, repair, expansion, trouble-shooting, and
maintenance) experience ranges from Commodore to VAX, AS/400, Sun, and desktop
•	Networking experience includes Analysis, Design, Cable design and
installation, Equipment, Brokering, Installation, Configuration, Optimization,
Administration, Maintenance, Troubleshooting, Expansion, Intranet, Extranet,
Internet, Network Operating Systems, Protocols and Services, Domain Controllers,
Terminal Emulation, Active Directory Services, Web Services, Dial-Up Networking,
DNS, IIs, X-Windows
•	Application Suites (and their individual applications), Admin Applications,
Other Applications to include MS Project, Framemaker, Goldmine (client and
server), Microsoft Project (95, 98, 2000), Paint Shop Pro, Photoshop 5-6,
Pagemaker (exposure), Visio, Crystal Reports (exposure), Accounting Packages
(admin and troubleshooting), Programming, Databases (programming,
administration)

Volunteer Work
•	3-year Parish Council seat, including one year as Parish Council President
(2002-2005)
•	Parish Picnic chairperson two years (2002-2004)
•	Exceeded goal to raise $50,000 in one day while cutting costs by 30% from
previous years without sacrificing quality
•	Recruited and directed 300+ volunteers by way of public speaking, one-on-one
contact, and written communications
•	Conducted meetings and prepared reports to parish council and pastor
•	Additional prior two years as Setup and Cleanup Chairperson
•	Responsible for all aspects of setting up picnic grounds, including ordering
supplies, recruiting workers, renting tents and beverage and food preparation
equipment, building and repairing booths and games, organizing and supervising
work and workers, and coordinating efforts with other committees as well as
pastor and parish council
•	Teardown duties included recruiting and motivating workers, scheduling and
coordinating efforts to disassemble tents and booths, clean and return rented
items, locate and organize storage space, return items to storage in equal or
better than original condition
•	Organize meetings, building and sustaining worker morale throughout project,
and finding creative ways to reward workers afterward
•	Leadership Role in Parish Renewal Weekend Retreat Program (2004-present)
•	Organize and direct planning, scheduling, and delivery of retreat program
•	Lead weekly meetings during team formation 
•	Lead retreat, keeping speakers, sessions, and team members on track and on
time while maintaining proper atmosphere and attitudes
•	Key speaker
•	Mediated and resolved team formation discussions and conflicts
•	Facilitator, Remarriage Preparation for Archdiocese of St. Louis
(2006-present)
•	Prepare and lead six-week class for couples preparing to marry when one or
both bring a previous marriage to the new relationship
•	Help couples to uncover and resolve hidden agendas, points of contention,
lifestyle, and habit differences
•	Stephen Minister
•	Christian caregiver for individuals in crisis
•	Training includes active and reflective listening skills without giving advice
or criticizing regardless of the situation; assertiveness; practical, positive
attitude; ability to assess the person along with their needs and situation;
guiding the individual to useful resources in the community
•	Cantor and Choir member


Education
•	Webster College, Webster Groves, Missouri (Psychology Major, Minor in Fine
Arts, Area of Concentration: Statistical Analysis )
•	St. Louis Community College at Meramec (Fine Arts Major)
•	Certified Master of Written English (Brainbench)
•	Editing and Proofreading Chicago Specialist (Brainbench)
•	Microsoft Certified Professional (MCP), MCP + I
•	Microsoft Certified System Engineer (MCSE)
•	NetWare CNE
•	Project Management Courses provided by employers
•	American Research Group Cabling and Building Infrastructure for Networking 

References
Joseph Butchko, Site Manager at Sumeria Systems, O’Fallon, IL 
    	Email: jbutchko@sumeria.com
	Phone: (618) 632-8450

Cecil Robertson, business owner and instructor, University of Missouri St.
Louis
    	Email: cecil@customtechnologies.com
    	Phone:  [Send email to request phone number] 78-4530