Tyler J. Hand
6124 Hedges
Raytown, Mo. 64133
 [Send email to request phone number] 26-5886
[Send email using form at bottom]

OBJECTIVE

To contribute to your organization's success through the use of exceptional
customer service, managerial, and people skills.

EDUCATION

Devry University, Kansas City, Mo
1998 – 1999

Central High School, Sr. Kansas City, MO
Graduated Class of 1998

Sales Representative, 03/2010 – Present
Combined Insurance - Kansas City, MO  
• Servicing & selling supplemental insurance to existing & new customers 
• Setting 8 appointments everyday

Artist Management/Promotion, 11/2008 – 03/2010
 Kansas City, MO - Contract
• Promoting music/artist through multiple venues 
• Booking/acquiring distribution for artist’s project

E911 Validation Specialist, 08/2007 – 11/2008
Sprint- Kansas City, MO - Lack of work
• Research addresses using county records and internet
• Validate addresses once they have been verified as correct

Imaging Specialist, 06/2006 – 06/2007
Grantham University, Kansas City, MO
• Prepare and scan student documents into digital format
• Process/ organize digital data and transfer to network for storage

Imaging Specialist, 12/2005 – 06/2006
Xact, Inc., Kansas City, MO
• Prepare and scan legal documents 
• Setup/supervise job orders as they arrived

Customer Service/Medical Interviewer, 01/2005 – 12/2005
Hooper Holmes/Prudential, Overland Park, KS
• Conducted medical interviews via phone
• Logging detailed notes of medical interviews

Customer Service, 04/2003 – 01/2005
DealExpress, Mission, KS
• Take pictures of monitors and audio equipment
• Resolved customer service issues

Customer Service and Support, 04/2002 – 04/2003
F.N.I.S., Olathe, KS
• Resolved software issues with real estate agents offices
• Informed clients of new software updates/upgrades available

Work Force Management/Assistant Manager/Customer Service, 04/2000 – 04/ 2002
H&R Block, Kansas City, MO
• Monitored employee production using real-time software
• Supervised team of 6 employees
• Assisting clients in resolving software issues in a timely manner

Referrals on request - Job Skills attached




LICENSES

•Missouri Life, Accident, and Health license    01/2010 – 01/2012
•Dell Certified

SKILLS

• Experienced level of customer service
• Advanced in troubleshooting computer hardware/software
• Working knowledge of networks (routers, wireless, lan)
• Excellent problem solving skills
• Work well in fast-paced environment
• Ability to multi-task assignments
• Data entry 55wpm



SOFTWARE APPLICATIONS

• Internet Explorer
• Mozilla Firefox
• Opera (web browser)
• Microsoft Office
• Adobe Software
• Microsoft Windows operating systems
• Command line operating systems
• AS/400